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Added 5 mins ago
AW
Recruitment Consultant
Agilus Work Solutions
Halifax, NS
- Full-time
…moving forward, sometimes all in the same day. This isn’t a desk-only recruiting role. It’s dynamic, repetitive, urgent, people-heavy, and incredibly impactful. You’ll coach, follow up,…
Added 5 mins ago
B
Software Developer Intern - WINTER 2027
Botpress
Montreal, QC
- Temporary
Your own desk - no ‘hot-desk'-style sign-up systems
Added 5 mins ago
MD
AEAP Administrative Assistant - Customer Svcs Specialist Int
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Customer Service Specialist, Intermediate
Added 5 mins ago
MD
Retirement and Refund Applications Specialist - Office & Administrative Specialist, Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…detailed administrative work, problem-solving, and customer service while contributing to PERA's mission of serving Minnesota's public…
Added 5 mins ago
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Customer Services Specialist Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Customer Service Specialist, Senior
Added 6 mins ago
PA
Part-Time Front Desk Administrator (Precision Honda)
Performance Auto Group
ON · Mississauga, ON
- Part-time
Precision Honda is currently seeking a Part-Time Front Desk Administrator (Evenings and Saturdays) to join their dynamic team!
Added 36 mins ago
GM
Commercial P&C Associate
Gore Mutual Insurance
Cambridge, ON
- Full-time
Ensure adherence to service level agreements (SLAs) for endorsements and cancellations.
Added 52 mins ago
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Fashion Associate (Part time) - PENN
Reitmans (Canada) Ltée/Ltd
Orillia, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 1 hour ago
NS
Help Desk Technician
NextHop Solutions Inc.
Abbotsford, BC
- Full-time
· Professional call handling and customer service mindset
Added 1 hour ago
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(CAN) General Merchandise Associate
Walmart
Winnipeg, MB
- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 1 hour ago
Regional Sales Manager
Systemair
Mississauga, ON
Added 1 hour ago
Systems Analyst
F12.net
Victoria, BC
Minimum 1-year Service Desk/Support Experience or equivalent combination of education and experience
Added 1 hour ago
VR
Snow School Coordinator
Vail Resorts
Whistler, BC
- Full-time
…lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your…
Added 2 hours ago
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Registered Nurse (RN), Pediatric Intensive Care Unit (PICU) - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 2 hours ago
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Registered Nurse, Operating Room Surgical Suite - BC Children’s Hospital
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Vancouver, BC
- Full-time
Added 2 hours ago
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Financial Management Transformation Program Consultant - Management Analyst 4
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- Full-time
Added 2 hours ago
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Spanish Language Translations Specialist - State Program Administrator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Added 2 hours ago
WC
Customer Service Desk Associate
Walmart Canada
Fort Saskatchewan, AB
- Full-time
Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 3 hours ago
HE
Entry level Event Assistant
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
This isn’t a desk-based position. You’ll be interacting directly with customers at pop-up events, shopping malls and other busy locations - starting conversations, building interest and…
Added 4 hours ago
1
Admin Senior - Inglewood Family Dental
123Dentist
Red Deer, AB
- Full-time
…efficiency, and foster seamless collaboration between the front desk and clinical team. If you're a team-oriented leader with a passion for excellence in dental administration, we’d love to…
Added 4 hours ago
1
Certified Dental Assistant - 12617
123Dentist
Windsor, ON
- $25 to $30 CAD / hour
- Full-time
…comfortable assisting chairside while also supporting the front desk, communicating with patients, coordinating appointments, and helping keep the clinic running…
Added 4 hours ago
1
Office Manager - Studio Dental Fairview Mall
123Dentist
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $70,000 CAD / year
- Full-time
…into practice, and create working harmonies between the front desk office and dental professional team. We are looking for a highly organized, fast-paced, and adaptable individual who can…
Added 4 hours ago
1
Assistant Office Manager - 12853
123Dentist
Toronto, ON · North York, ON
- $25 to $27 CAD / hour
- Temporary
The ideal Assistant Office Manager for our team will be highly motivated to lead and support our front desk team, promote a positive and collaborative workplace, and ensure the smooth…
Added 4 hours ago
1
Assistant Office Manager - Apple Tree Dental for Kids Newmarket
123Dentist
Newmarket, ON
- $25 to $27 CAD / hour
- Temporary
The ideal Assistant Office Manager for our team will be highly motivated to lead and support our front desk team, promote a positive and collaborative workplace, and ensure the smooth…
Added 4 hours ago
1
Office Manager - Vancouver City Centre Dental
123Dentist
Vancouver, BC
- $35 to $38 CAD / hour
- Full-time
…into practice, and create working harmonies between the front desk office and dental professional…

F12.net

Systems Analyst

Victoria, BC, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst, you will own the responsibility of delivering high quality and timely assistance by adhering to F12’s policies and procedures. This role is designed to cultivate technical troubleshooting skills including network infrastructure, servers, and applications. With the coaching from our Team Leads and the guidance of more senior technicians, this role is the perfect learning opportunity for those wanting to gain a deeper understanding of the IT industry.

Responsibilities:

Responsible for end-user support, you will partner with our clients to resolve their IT issues. This includes challenges like password resets, adding a printer, navigating a server, installing or re-installing programs and assigning users to distribution lists to name a few.
Looking to enhance our relationships with Clients you diligently learn the contacts and preferences of each account and can multi-task when accommodating their requests.
Answering phones with both speed and tact, you are empathetic and articulate when working with Clients. Especially in stressful situations, you ask the right questions and provide relevant and realistic solutions.
Balancing quality with speed, you provide professional verbal and written responses to Clients and update ticket statuses to ensure all team members know things are taken care of
Escalating tickets when the answer is unclear, you willingly ask for help from your Team Leads or teammates when needed.
With basic security knowledge, you diligently protect Client information and adhere to processes and procedures that do the same.
Wanting your team to always be better, you update shared resources/wikis like IT Glue and SharePoint to ensure others can find the information they need.
Performing Return Merchandise Authorization (RMA) processing with vendor partners to ensure products are replaced or repaired according to warranty agreements.
Ensuring to update your ticket notes and time entries for all onsite visits, you update and maintain accurate documentation to keep your team in the know.
Preparing and deploying workstations, printers, network hardware equipment and other associated peripherals are responsibilities you handle regularly.

Requirements:

With perseverance and hard work built into your DNA, you won’t give up until you find the right solution.
A constant learner, you are willing to ask for help and share what you have learned with others.
With an analytical mind and a kind spirit, you can explain solutions to people with varying degrees of technical knowledge.
Accountable, you uphold the metrics and standards set by your Team Lead and look for opportunities to improve and advance performance.
A passion for technical solutions, you have basic knowledge in areas like Windows Servers, Active Directory, Networking, and Virtualization.
Minimum 1-year Service Desk/Support Experience or equivalent combination of education and experience
Certifications in Microsoft, CompTIA A+/Network+ are considered an asset.
Ability to be on-call/work after hours occasionally

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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More about this job

Responsibilities

Provide timely end-user support to clients in person and remotely, resolving issues involving accounts, printers, servers, applications, and hardware. Maintain ticket records and shared documentation, deploy equipment, process warranty replacements, and escalate issues when needed.

Requirements

Candidates need at least one year of service desk or support experience, or an equivalent combination of education and experience, along with basic knowledge of Windows Server, Active Directory, networking, and virtualization. Strong troubleshooting, communication, accountability, and willingness to learn are expected; Microsoft or CompTIA A+/Network+ certifications are an asset, and occasional on-call or after-hours work may be required.

Skills

End-User Support
Technical Troubleshooting
Windows Server
Active Directory
Networking
Virtualization
Password Resets
Printer Support
Software Installation
Ticket Management
Client Communication
Security Awareness
Documentation
Workstation Deployment
Network Hardware Deployment
RMA Processing

Benefits

Three Weeks Vacation
Flex Days
Leadership Development
Growth Coaching
Educational Advancement Reimbursement
Certification Reimbursement
Health Spending Account
RRSP Matching
Extended Health Care
Dental Coverage
Vision Coverage
Disability Insurance
Life Insurance
Employee Assistance Program
Tuition Reimbursement
Paid Time Off
On-Site Parking
Office Amenities
Company Events

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
End-User Support
Windows Server
Active Directory
Networking
Virtualization
IT Support
Technical Troubleshooting
Password Resets
Printer Support
Software Installation
Distribution Lists
Ticket Management
IT Glue
SharePoint
RMA Processing
Workstation Deployment
Network Hardware
Microsoft Certifications
CompTIA A+
CompTIA Network+
Client Support
Security Awareness
Documentation
Warranty Agreements

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