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Added 5 mins ago
BC
Registered Practical Nurse - Pre-Admission
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 5 mins ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Excellent demonstrated customer service/communication skills
Added 5 mins ago
RS
API 653 Inspector
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Echo NDE is a wholly owned subsidiary of TIC Solutions and provides full service non-destructive testing, inspection, and integrity services throughout North America. Our wide array of…
Added 5 mins ago
RS
Operations Coordinator
Rockwood Service Corporation
Red Deer, AB
- Full-time
Reporting to the Division Manager, the Operations Coordinator will oversee the planning, scheduling, and dispatching of technical staff and resources to meet customer service requests.
Added 5 mins ago
NA
Customer Operations Coordinator
Normac Adhesive Products Inc.
Burlington, ON
- Full-time
Order Process & Customer Service Responsibilities:
Added 5 mins ago
RS
CEDO Technician
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Echo NDE is a wholly owned subsidiary of TIC Solutions and provides full service non-destructive testing, inspection, and integrity services throughout North America. Our wide array of…
Added 6 mins ago
Intermediate Technology Specialist, Service Now Developer
Equitable
Waterloo, ON
…solutions and infrastructure that power the organization’s service experience. You’ll collaborate with cross‑functional partners to develop, test, launch, and refine systems that support…
Added 6 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Tsawwassen, BC
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Added 6 mins ago
JUNIOR ASSISTANT MANAGER
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Sarnia, ON
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 21 mins ago
SF
Quality Assurance Technician (2 Month Contract)
Sunrise Farms
Winnipeg, MB
- Contract
From our hatcheries to our “ready to eat” state of the art cooking facilities we service customers in the retail, food service and industrial sectors. We are proud of our support of the…
Added 36 mins ago
K
Senior Analyst/Engineer - PSA and Risk Assessment
Kinectrics
Toronto, ON
- Full-time
At Kinectrics, employees are recognized for their knowledge, experience, and contributions while working in a highly technical and challenging environment. Kinectrics puts you in the…
Added 36 mins ago
GM
Commercial P&C Associate
Gore Mutual Insurance
Cambridge, ON
- Full-time
Meet established service level agreements with guidance and coaching from their Manager.
Added 52 mins ago
C
Account Manager, Customer Lifecycle (BC & Alberta)
Cansel
Calgary, AB · Burnaby, BC
- $55,000 CAD / year
- Full-time
Cansel is looking for a Customer Lifecycle Account Manager to manage and grow relationships with existing customers throughout their asset lifecycle.
Added 52 mins ago
C
Account Manager, Customer Lifecycle (Ontario & Quebec)
Cansel
Richmond Hill, ON · Montreal, QC
- $55,000 CAD / year
- Full-time
Cansel is looking for a Customer Lifecycle Account Manager to manage and grow relationships with existing customers throughout their asset lifecycle.
Added 52 mins ago
C
Account Manager - Subsurface Technologies Equipment (Western Ontario)
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Ottawa, ON · Richmond Hill, ON
- Full-time
Collaborate with Customer Service, Outside Sales, Technical, and other internal teams to provide a coordinated customer experience.
Added 52 mins ago
UH
Incident Coordinator
University Health Network
Toronto, ON
- Contract
Ability to take ownership and facilitate technical calls to manage restoration efforts with various technical groups, resources and vendors, as required.
Added 52 mins ago
UG
Area Manager, Ontario
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Bolton, ON · Caledon, Ontario
- Full-time
…Doka has a high-performing distribution network for advice, customer service and technical support on the spot and ensures that equipment is swiftly provided – no matter how big and complex…
Added 1 hour ago
S
Supervisor, Environmental Services - Environmental Services - Regular Part-Time 2026-18997 (2026-18997)
Sunnybrook
Toronto, ON
- Part-time
Exceptional customer service skills are absolutely essential.
Added 1 hour ago
W
(CAN) Pharmacy Assistant
Walmart
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- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 1 hour ago
Regional Sales Manager
Systemair
Mississauga, ON
…and influencers, and end-user customers. As a regional sales manager (RSM), you will facilitate and manage the sales growth of Temspec Vertical stack fan coil units and Temspec unit…
Added 1 hour ago
Systems Analyst
F12.net
Victoria, BC
The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst,…
Added 1 hour ago
London - 310T Truck & Coach Technician (Truck Mechanic)
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London, ON · St. Thomas, ON
…skills, will ensure reliable fleet performance and exceptional service throughout the London…
Added 1 hour ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Sackville, NB
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 1 hour ago
NF
Renewable Energy Asset Manager
Natural Forces
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- Full-time
Natural Forces is seeking a Renewable Energy Asset Manager to oversee the technical, operational, commercial, and regulatory performance of a portfolio of renewable energy projects located…
Added 1 hour ago
C
Business Development Manager
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Ottawa, ON
- Full-time
Our Customer Service & Sales team is at the forefront of delivering excellence. By managing relationships, leading proactive solutions, and elevating the client experience, every…

F12.net

Systems Analyst

Victoria, BC, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst, you will own the responsibility of delivering high quality and timely assistance by adhering to F12’s policies and procedures. This role is designed to cultivate technical troubleshooting skills including network infrastructure, servers, and applications. With the coaching from our Team Leads and the guidance of more senior technicians, this role is the perfect learning opportunity for those wanting to gain a deeper understanding of the IT industry.

Responsibilities:

Responsible for end-user support, you will partner with our clients to resolve their IT issues. This includes challenges like password resets, adding a printer, navigating a server, installing or re-installing programs and assigning users to distribution lists to name a few.
Looking to enhance our relationships with Clients you diligently learn the contacts and preferences of each account and can multi-task when accommodating their requests.
Answering phones with both speed and tact, you are empathetic and articulate when working with Clients. Especially in stressful situations, you ask the right questions and provide relevant and realistic solutions.
Balancing quality with speed, you provide professional verbal and written responses to Clients and update ticket statuses to ensure all team members know things are taken care of
Escalating tickets when the answer is unclear, you willingly ask for help from your Team Leads or teammates when needed.
With basic security knowledge, you diligently protect Client information and adhere to processes and procedures that do the same.
Wanting your team to always be better, you update shared resources/wikis like IT Glue and SharePoint to ensure others can find the information they need.
Performing Return Merchandise Authorization (RMA) processing with vendor partners to ensure products are replaced or repaired according to warranty agreements.
Ensuring to update your ticket notes and time entries for all onsite visits, you update and maintain accurate documentation to keep your team in the know.
Preparing and deploying workstations, printers, network hardware equipment and other associated peripherals are responsibilities you handle regularly.

Requirements:

With perseverance and hard work built into your DNA, you won’t give up until you find the right solution.
A constant learner, you are willing to ask for help and share what you have learned with others.
With an analytical mind and a kind spirit, you can explain solutions to people with varying degrees of technical knowledge.
Accountable, you uphold the metrics and standards set by your Team Lead and look for opportunities to improve and advance performance.
A passion for technical solutions, you have basic knowledge in areas like Windows Servers, Active Directory, Networking, and Virtualization.
Minimum 1-year Service Desk/Support Experience or equivalent combination of education and experience
Certifications in Microsoft, CompTIA A+/Network+ are considered an asset.
Ability to be on-call/work after hours occasionally

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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More about this job

Responsibilities

Provide timely end-user support to clients in person and remotely, resolving issues involving accounts, printers, servers, applications, and hardware. Maintain ticket records and shared documentation, deploy equipment, process warranty replacements, and escalate issues when needed.

Requirements

Candidates need at least one year of service desk or support experience, or an equivalent combination of education and experience, along with basic knowledge of Windows Server, Active Directory, networking, and virtualization. Strong troubleshooting, communication, accountability, and willingness to learn are expected; Microsoft or CompTIA A+/Network+ certifications are an asset, and occasional on-call or after-hours work may be required.

Skills

End-User Support
Technical Troubleshooting
Windows Server
Active Directory
Networking
Virtualization
Password Resets
Printer Support
Software Installation
Ticket Management
Client Communication
Security Awareness
Documentation
Workstation Deployment
Network Hardware Deployment
RMA Processing

Benefits

Three Weeks Vacation
Flex Days
Leadership Development
Growth Coaching
Educational Advancement Reimbursement
Certification Reimbursement
Health Spending Account
RRSP Matching
Extended Health Care
Dental Coverage
Vision Coverage
Disability Insurance
Life Insurance
Employee Assistance Program
Tuition Reimbursement
Paid Time Off
On-Site Parking
Office Amenities
Company Events

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
End-User Support
Windows Server
Active Directory
Networking
Virtualization
IT Support
Technical Troubleshooting
Password Resets
Printer Support
Software Installation
Distribution Lists
Ticket Management
IT Glue
SharePoint
RMA Processing
Workstation Deployment
Network Hardware
Microsoft Certifications
CompTIA A+
CompTIA Network+
Client Support
Security Awareness
Documentation
Warranty Agreements

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