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Added 1 month ago
EC
Inspector
EnVision Consultants Ltd.
Mississauga, ON
- $70,000 to $90,000 CAD / year
- Full-time
EnVision is a growing multidisciplinary consulting firm specializing in infrastructure and geo-environmental engineering and associated services for public and private sector clients. Our…
Added 1 month ago
SD
Senior IT Project Manager – Cybersecurity & Infrastructure
Symbiotic Digital
AB · Calgary (Kensington / Westmont / Parkdale / University), Alberta
- Contract
Position: Senior IT Project Manager – Cybersecurity
Added 1 month ago
Area Construction Manager
BHP
Canada
…transitioning, if required. Benefits offered as part of the relocation program include (but are not limited to) new home purchase assistance, temporary accommodations, home finding trip and…
Added 1 month ago
WT
Senior/Staff Product Manager, Financial Risk
Wealthsimple Technologies
Remote, Canada
- Full-time
- Remote
…account restrictions, and deposit holds. Our systems are the infrastructure layer that payment and money movement teams plug into to move money…
Added 1 month ago
CP
Project Manager
Colliers Project Leaders
Toronto, ON
- $72,158 to $103,993 CAD / year
- Full-time
We’re looking for a Project Manager who is seeking the right opportunity to leverage their skills in the municipal and transit infrastructure services sector of our Toronto business unit.…
Added 1 month ago
MS
Project Manager, Operations
Metergy Solutions
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
…team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across…
Added 1 month ago
MI
Senior Manager Project Controls
McDermott International, Ltd
Squamish, BC
- Full-time
The Senior Manager Project Controls requires an in-depth understanding of Project Controls concepts, theories, principles, and basic knowledge of other related disciplines. The Senior…
Added 1 month ago
System Technologist, Process Controls
Lactalis
Brampton, ON
…for maintaining the condition based preventive maintenance program, evaluating budgets, planning resources, evaluating & designing technical systems, and performing direct supervision of…
Added 1 month ago
E
Technical Manager - Renewable Interconnection & Electrical Design
Enbridge
Toronto, ON · Calgary, AB
- Full-time
…lasting value in the communities we serve. As the Technical Manager, Renewable Interconnection & Electrical Design, you will provide technical leadership for utility-scale wind, solar, and…
Added 1 month ago
E
Senior Environment Advisor Air
Enbridge
Edmonton, AB · Calgary, AB
- Full-time
…environmental stewardship, and the reliable operation of our energy infrastructure across…
Added 1 month ago
C
Project Manager, Transportation Infrastructure
Chandos
Calgary, AB
- Full-time
Chandos is seeking a Project Manager to lead the successful delivery of complex transportation infrastructure projects throughout Western Canada.
Added 1 month ago
C
Senior Estimator, Transportation Infrastructure
Chandos
Edmonton, AB
- Full-time
Background: General Contractor or Construction Manager delivering municipal, transit, bridge, water, or wastewater infrastructure projects.
Added 1 month ago
Building Operator (FT) - Infrastructure & Asset Management (IAM)
Catholic Social Services
Edmonton, AB
Reporting to the Manager, Infrastructure and Asset Management (IAM), the Building Operator performs general maintenance and repairs for Catholic Social Services (CSS) facilities. This…
Added 1 month ago
M
Senior Manager Project Controls
McDermott
Squamish, BC
- Full-time
The Senior Manager Project Controls requires an in-depth understanding of Project Controls concepts, theories, principles, and basic knowledge of other related disciplines. The Senior…
Added 1 month ago
D
Principal Project Manager
DNV
Toronto, ON
- Full-time
DNV Energy Systems North America is seeking a Principal Project Manager with deep technical and commercial expertise in energy technologies (e.g. wind, solar, storage, electric-vehicle…
Added 1 month ago
D
Senior Project Manager
DNV
Toronto, ON
- Full-time
DNV Energy Systems North America is seeking a Senior Project Manager with a strong technical background in energy technologies (e.g. wind, solar, storage, electric-vehicle infrastructure,…
Added 1 month ago
E
Technology Partner Communications Manager
Equinix
Toronto, ON
- Full-time
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
Added 1 month ago
H
Customer Relations & Comment Management Program Manager
HDR
Toronto, ON · Richmond Hill, ON · Vancouver, BC · Calgary, AB
- Full-time
HDR is seeking a Customer Relations & Comment Management Program Manager to establish and manage a public comment response and tracking program that supports infrastructure projects across…
Added 1 month ago
M
Scheduler
MIGSO-PCUBED
Toronto, ON
- Full-time
Regularly monitor project progress against the established schedule and report any discrepancies or delays to the Project Manager
Added 1 month ago
S
Release Manager
SkyAlyne
Ottawa, ON
- $45.5 to $52.5 CAD / hour
- Contract
The Release Manager oversees release and risk management activities for technology solutions supporting the FAcT program. The role is responsible for coordinating complex releases, managing…
Added 1 month ago
EC
Future Leaders Program – Management Trainee - Plumbing Division
EMCO Corporation
Thunder Bay, ON
- Full-time
After completing the program, you’ll be ready to step into a Profit Centre Manager role - running your own location like a business owner.
Added 1 month ago
Technical Account Manager
F12.net
Surrey, BC
The Position: Reporting to the General Manager, the Technical Account Manager will provide an elevated experience and strategic integration by leveraging the F12 VCIO’s to assist in…
Added 1 month ago
Senior Lifecycle Marketing Manager, Retention
TextNow, Inc.
Waterloo, ON
…looking for a hands-on, data-driven Senior Lifecycle Marketing Manager, Retention to own the customer relationship from the first paid moment through everything that follows, and to turn…
Added 1 month ago
PC
Shop Supervisor
Pioneer Construction Inc.
ON · Ontario, Canada
- Full-time
…leader in road building, heavy civil construction, municipal infrastructure, and mining support services across the region. With a strong commitment to safety, quality, and community…
Added 1 month ago
OP
Manager, GO/LRT
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Toronto, ON
- $110,638 to $155,942 CAD / year
- Full-time
Transit investments are transforming how Ontarians live, work, and connect. As Manager, GO/LRT, you will lead a team responsible for advancing complex, high-profile transit-oriented…

F12.net

Technical Account Manager

Surrey, BC, Canada

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Job details

Posting language: English
Posted: Sep 29, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: Reporting to the General Manager, the Technical Account Manager will provide an elevated experience and strategic integration by leveraging the F12 VCIO’s to assist in offering an enhanced customer value. They will work cohesively with the managers of the technical teams, Project Teams, and Coordinators Teams for seamless escalations and conflict resolution, as well as enabling the Renewals and Conversions Team for smooth and successfully renewal of our flagship clients.

The Technical Account Manager (TAM) will have an in-depth knowledge of their account base and build relationships with purpose. They will understand internal F12 team challenges within their base, work to resolve and align to improve the overall customer experience. Partnering with the Account Coordinators, they will ensure smooth aligned delivery of operational resolution and ongoing communication to the customer.

Responsibilities:

Build Successful Relationships

Builds business relationships with purpose, advancing organizational goals of approximately 30-35 top-tier F12 accounts while maintaining retention of account base.
Analyzes individual client challenges and proposes solutions to resolve them by creating, designing, and implementing client roadmaps.
Clients view Account Managers as an extension of their organization. Consults and makes recommendations on key business decisions. For example, asked to join client annual business planning sessions
Advocates for the Client within F12. Identifies and collaborates with internal stakeholders to resolve issues or escalations that impact client experience.
Presents roadmap to Client in a compelling way. Client is committed to achieving roadmap outcomes
Educates Client on F12 processes that enhance service delivery such as understanding escalation paths

Business Planning

With guidance from the General Manager, defines measures of success for account base in annual and quarterly business plans
Leverages advice of General Manager to improve roadmap and drive conversion to F12 primary offering
Partners with internal stakeholders on how to improve account base experience within F12. Present areas of concerns, suggestions for enhancements, or overall trends and works with other departments to implement solutions
Keep track of key account metrics
Assess competitors by analyzing and summarizing information and trends, identifying sales opportunities

Technology Advisory

Advises customers on technical scope, such as leveraging F12 services and products to better serve the clients tasks and goals
Inform and train clients about F12 products and services
Documents customer needs
Researches current market trends, learn about new technology products and services to create better dialogue with the customer base
Matches customer pain/requirements to potential technology solutions

Requirements:

Advanced business knowledge and acumen. Understands the components of a successful business and how IT contributes to achieving goals
Formal technical training, such as technical certification(s), or post-secondary education in a technical program, or equivalent
Experience working in a technical program or equivalent experience working in a technical/troubleshooting capacity
Capable of having technical conversations with vendors, colleagues and customers to scope technical solutions that a technician could deploy
Experience building lasting connections that go beyond the traditional vendor relationships. Clients view Account Managers as a trusted advisor, not simply a transactional resource.
A proactive, strategic thinker. Able to ask the right questions and continuously anticipate Client needs
A skilled communicator can identify a challenge based on Client feedback, translate requirements to internal resources, and communicate the solution back in a way that is easily understood by the Client

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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More about this job

Responsibilities

The Technical Account Manager will build and maintain strategic relationships with top-tier clients to ensure retention and provide technical consulting. They will collaborate with internal teams to resolve escalations, design client roadmaps, and align technology solutions with business goals.

Requirements

Candidates must possess advanced business acumen and formal technical training or equivalent experience in a technical troubleshooting capacity. The role requires a proactive, strategic thinker capable of building trusted advisor relationships and communicating complex technical solutions to clients.

Skills

Technical account management
Relationship building
Strategic planning
Conflict resolution
Business acumen
Technical consulting
Roadmap development
Client advocacy
Escalation management
Technology advisory
Account management
Communication
Problem solving
Market trend analysis
Business planning

Benefits

Vacation
Flex days
Leadership development
Growth coaching
Educational advancement reimbursement
Health spending account
RRSP matching
Extended health care
Dental coverage
Vision coverage
Disability insurance
Life insurance
Employee assistance program
Tuition reimbursement
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
IT Consulting
VCIO
Account Management
Strategic Planning
Business Planning
Roadmap
Client Retention
Escalation Management
Technical Advisory
IT Services
Relationship Management
Business Acumen
Technical Troubleshooting
Vendor Management
Market Trends
Service Delivery
Customer Experience
IT Infrastructure
Project Coordination

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