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Added 7 mins ago
Talent Acquisition and Retention Coordinator
Georgian Bay General Hospital
Midland, ON
$36.91 to $39.97 CAD / hour
Full-time
…service to leaders, candidates, and colleagues. With a strong customer service focus and a collaborative approach in a team atmosphere, you support fair and inclusive hiring practices,…
Added 7 mins ago
Customs Rater
Delmar International Inc.
Windsor, ON
Full-time
Reporting to the Brokerage Manager, the Customs Rater will be responsible for handling documentation received from Importers, Freight Forwarders, Airlines, and Transports which must be…
Added 8 mins ago
Warehouse Associate
Swish Group of Companies
Dartmouth, NS
…Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of…
Added 8 mins ago
Merchandise Processing Team Member - Whitby (Full Time)
Talize Inc / Recycling Rewards
Whitby, ON
Full-time
You communicate well, stay calm under pressure, and love working as part of a team. Most of all, you care about creating an amazing in-store experience and representing Talize’s values with…
Added 8 mins ago
Retail Floor Team Member - Windsor (Part-Time)
Talize Inc / Recycling Rewards
Windsor, ON
Part-time
You communicate well, stay calm under pressure, and love working as part of a team. Most of all, you care about creating an amazing in-store experience and representing Talize’s values with…
Added 8 mins ago
Merchandise Processing Team Member - Windsor (Full Time)
Talize Inc / Recycling Rewards
Windsor, ON
Full-time
You communicate well, stay calm under pressure, and love working as part of a team. Most of all, you care about creating an amazing in-store experience and representing Talize’s values with…
Added 8 mins ago
Retail & Warehouse Associate 1
Midwest co-operative services
Saugeen Shores, ON
$17.95 to $21 CAD / hour
Part-time
…Warehouse Associate 1. Under the direction of the Retail Location Manager, the Retail & Warehouse Associate - 1 supports both the retail floor and warehouse operations. This role provides…
Added 8 mins ago
Assistant Manager, Business Development
Durham College
Oshawa, ON
trades, science and technology, health care, engineering, social and community
Added 23 mins ago
Senior Product Manager (6 Month Contract)
Knix
Toronto, ON
Full-time · Contract
We're on the hunt for a Senior Product Manager who will be responsible for the strategic planning and implementation of a digital roadmap to support Knix. You will use data, company…
Added 37 mins ago
Supply Chain Optimization Analyst (Contract)
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
Contract
Reporting to the E2E Supply Chain Optimization Manager, this role will use data, supply-chain knowledge and critical thinking to identify opportunities, investigate root causes and turn…
Added 37 mins ago
Senior Product Manager (6 Month Contract)
Knix
Toronto, ON
Contract
We're on the hunt for a Senior Product Manager who will be responsible for the strategic planning and implementation of a digital roadmap to support Knix. You will use data, company…
Added 37 mins ago
Branch Manager
Gerrie Electric Wholesale Ltd.
Welland, ON
$90,000 to $110,000 CAD / year
Full-time
The Branch Manager is responsible for leading branch operations, developing employees, growing sales, and building strong customer and vendor relationships. This role drives performance,…
Added 37 mins ago
Branch Manager
Gerrie Electric Wholesale Ltd.
Mississauga, ON
$90,000 to $110,000 CAD / year
Full-time
The Branch Manager is responsible for leading branch operations, developing employees, growing sales, and building strong customer and vendor relationships. This role drives performance,…
Added 38 mins ago
Receptionist
Clearview Diagnostic Imaging
Waterloo, ON
$19.5 to $22 CAD / hour
Full-time
…service within a patient and family centered environment. The TNI team is committed to providing our patients access to the best possible care at the time they need it…
Added 38 mins ago
Senior Construction Manager
HelloFresh
Toronto, ON
The Senior Construction Manager will oversee multiple construction and CAPEX projects. This will include capital improvement projects, MEP upgrades, retrofits & renovations, and new builds.…
Added 38 mins ago
Senior Manager Global Internal Audit and Internal Controls
Circle K
Laval, QC
Full-time
At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on…
Added 38 mins ago
Alterations Lead
CHANEL
Toronto, ON
Full-time
…transmission of CHANEL tailoring savoir-faire to the Atelier team. The Alterations Lead reports to the Operations Manager and works closely with Boutique Management, Fashion Advisors,…
Added 38 mins ago
Customer Care Representative - Day shift (Monday to Friday 8:00-16:00)
Baxter International Inc.
Mississauga, ON
Full-time
Our managers and leadership appreciate the value of your work. Support is available as needed, and we help you shape your career within the company. The growth and progress of our team…
Added 38 mins ago
Route Relief Utility Driver 4 10 Commission
Alsco Uniforms
Grande Prairie, AB
Full-time
…through up-selling, cross-selling, and providing excellent customer service. This position reports directly to the District…
Added 38 mins ago
Counter Sorter
Alsco Uniforms
Edmonton, AB
Full-time
The Counter-Sorter handles, counts, sorts and records incoming soiled textiles from the customer. You will identify damaged or abused textiles and prepare and transfer textiles to other…
Added 54 mins ago
Linux Administrator Co-op (Waterdown, CAN)
L3Harris Technologies
ON · Waterdown, ON
This 16 month co-op role supports the manager of Infrastructure & Security for Canada by providing provide direct embedded support services within our Engineering department services at the…
Added 54 mins ago
Sr Product Marketing Manager
Univar Solutions
Toronto, ON
As the Senior Product Marketing Manager for Personal Care, you will own and drive P&L performance for Univar Solutions’ Dow Personal Care portfolio in North America, Dow silicones and Dow…
Added 54 mins ago
Senior Client Services Specialist (CAN)
Avison Young Canada
Calgary, AB
Full-time
…pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy…
Added 54 mins ago
Assistant Produce Manager
Farm Boy Inc.
Ottawa, ON
From $21 CAD / hour
Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 1 hour ago
Technical Delivery Manager
Intelex Technologies ULC
Canada
Full-time
Intelex is seeking a Technical Delivery Manager to own the roadmap, backlog, prioritization, and delivery outcomes for Infrastructure initiatives while providing broader support to the…

F12.net

Technical Account Manager

Surrey, BC, Canada

Posting language: English
Posted: Sep 29, 2026

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Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: Reporting to the General Manager, the Technical Account Manager will provide an elevated experience and strategic integration by leveraging the F12 VCIO’s to assist in offering an enhanced customer value. They will work cohesively with the managers of the technical teams, Project Teams, and Coordinators Teams for seamless escalations and conflict resolution, as well as enabling the Renewals and Conversions Team for smooth and successfully renewal of our flagship clients.

The Technical Account Manager (TAM) will have an in-depth knowledge of their account base and build relationships with purpose. They will understand internal F12 team challenges within their base, work to resolve and align to improve the overall customer experience. Partnering with the Account Coordinators, they will ensure smooth aligned delivery of operational resolution and ongoing communication to the customer.

Responsibilities:

Build Successful Relationships

Builds business relationships with purpose, advancing organizational goals of approximately 30-35 top-tier F12 accounts while maintaining retention of account base.
Analyzes individual client challenges and proposes solutions to resolve them by creating, designing, and implementing client roadmaps.
Clients view Account Managers as an extension of their organization. Consults and makes recommendations on key business decisions. For example, asked to join client annual business planning sessions
Advocates for the Client within F12. Identifies and collaborates with internal stakeholders to resolve issues or escalations that impact client experience.
Presents roadmap to Client in a compelling way. Client is committed to achieving roadmap outcomes
Educates Client on F12 processes that enhance service delivery such as understanding escalation paths

Business Planning

With guidance from the General Manager, defines measures of success for account base in annual and quarterly business plans
Leverages advice of General Manager to improve roadmap and drive conversion to F12 primary offering
Partners with internal stakeholders on how to improve account base experience within F12. Present areas of concerns, suggestions for enhancements, or overall trends and works with other departments to implement solutions
Keep track of key account metrics
Assess competitors by analyzing and summarizing information and trends, identifying sales opportunities

Technology Advisory

Advises customers on technical scope, such as leveraging F12 services and products to better serve the clients tasks and goals
Inform and train clients about F12 products and services
Documents customer needs
Researches current market trends, learn about new technology products and services to create better dialogue with the customer base
Matches customer pain/requirements to potential technology solutions

Requirements:

Advanced business knowledge and acumen. Understands the components of a successful business and how IT contributes to achieving goals
Formal technical training, such as technical certification(s), or post-secondary education in a technical program, or equivalent
Experience working in a technical program or equivalent experience working in a technical/troubleshooting capacity
Capable of having technical conversations with vendors, colleagues and customers to scope technical solutions that a technician could deploy
Experience building lasting connections that go beyond the traditional vendor relationships. Clients view Account Managers as a trusted advisor, not simply a transactional resource.
A proactive, strategic thinker. Able to ask the right questions and continuously anticipate Client needs
A skilled communicator can identify a challenge based on Client feedback, translate requirements to internal resources, and communicate the solution back in a way that is easily understood by the Client

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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More about this job

Responsibilities

The Technical Account Manager will build and maintain strategic relationships with top-tier clients to ensure retention and provide technical consulting. They will collaborate with internal teams to resolve escalations, design client roadmaps, and align technology solutions with business goals.

Requirements

Candidates must possess advanced business acumen and formal technical training or equivalent experience in a technical troubleshooting capacity. The role requires a proactive, strategic thinker capable of building trusted advisor relationships and communicating complex technical solutions to clients.

Skills

Technical account management
Relationship building
Strategic planning
Conflict resolution
Business acumen
Technical consulting
Roadmap development
Client advocacy
Escalation management
Technology advisory
Account management
Communication
Problem solving
Market trend analysis
Business planning

Benefits

Vacation
Flex days
Leadership development
Growth coaching
Educational advancement reimbursement
Health spending account
RRSP matching
Extended health care
Dental coverage
Vision coverage
Disability insurance
Life insurance
Employee assistance program
Tuition reimbursement
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
IT Consulting
VCIO
Account Management
Strategic Planning
Business Planning
Roadmap
Client Retention
Escalation Management
Technical Advisory
IT Services
Relationship Management
Business Acumen
Technical Troubleshooting
Vendor Management
Market Trends
Service Delivery
Customer Experience
IT Infrastructure
Project Coordination

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