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Added 1 hour ago
Senior Manager Benefits & Wellness
IG Wealth Management
MB · Manitoba, Canada
Full-time
This role provides day-to-day leadership for benefit program service delivery and is a key resource for strategic initiatives. You will oversee issue resolution, program changes, vendor…
Added 1 hour ago
Senior Manager Benefits & Wellness
IG Wealth Management
ON · Ontario, Canada
Full-time
This role provides day-to-day leadership for benefit program service delivery and is a key resource for strategic initiatives. You will oversee issue resolution, program changes, vendor…
Added 1 hour ago
Supply Chain and Planning Manager
Schneider Electric
AB · Edmonton, AB
$114,750 to $162,000 CAD / year
Full-time
Join us as our Supply Chain & Planning Manager and help ensure the right materials are available at the right time to support our customers and operations.
Added 1 hour ago
Patient Services Manager
Roche
Mississauga, ON · Canada Pharma Campus
Full-time
…comprehensive PSP Strategy. This accountability spans the entire program lifecycle, from managing the initial setup and implementation with relevant vendors to proactively driving the…
Added 1 hour ago
Senior Manager, Corporate Card Vendor Programs
RBC
Toronto, ON
Full-time
Own and optimize RBC's corporate card program portfolio globally, spanning Purchasing Cards, Ghost Cards, and corporate credit programs. Partner with leading card vendors and ensure…
Added 1 hour ago
Senior Manager, Employee Expenses Category
RBC
Toronto, ON
Full-time
…expense applications portfolio. As the day-to-day owner of vendor relationships and expense platforms, you'll drive employee experience while managing risk, compliance, and cost…
Added 1 hour ago
Equipment & Fleet Manager
The Sutherland Group of Companies
Castlegar, BC
Full-time
As Equipment & Fleet Manager, you will lead the maintenance strategy, fleet reliability, and equipment performance of our growing operation. Working closely with Operations, Equipment…
Added 1 hour ago
Manager, Custodial Services - 2026-038
The Regina Exhibition Association Limited
Regina, SK
Full-time
Reporting to the Director, Asset Protection and Deliverables, the Manager, Custodial Services leads the custodial team in delivering a consistent, high-quality custodial program across all…
Added 1 hour ago
Manager, Organizational Development & Engagement
Volkswagen AG
Ajax, ON
The Manager, Organizational Development & Engagement reports into the Senior Director, Human Resources and is responsible for the strategic design, development, facilitation,…
Added 1 hour ago
Manager, Custodial Services - 2026-038
Regina Exhibition Association Limited (REAL)
Regina, SK
Full-time
Reporting to the Director, Asset Protection and Deliverables, the Manager, Custodial Services leads the custodial team in delivering a consistent, high-quality custodial program across all…
Added 2 hours ago
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Nanaimo, BC
Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 2 hours ago
Manager, Organizational Development & Engagement
Volkswagen Group Canada Inc.
Ajax, ON
Full-time
The Manager, Organizational Development & Engagement reports into the Senior Director, Human Resources and is responsible for the strategic design, development, facilitation,…
Added 2 hours ago
Buyer
ASSA ABLOY Opening Solutions Americas
Woodbridge, ON
Full-time
Do you have experience as a Buyer or working within Procurement? Do you thrive on building vendor relationships and making smart purchasing decisions that directly impact operations? Are…
Added 2 hours ago
Vendor Relations Associate - Volunteer Services
St. Joseph's Health Care London
London, ON
Contract
Reporting to the Manager, Volunteer Services, the Vendor Relations Associate coordinates merchandise procurement, vendor relations, merchandising activities, retail program initiatives, and…
Added 2 hours ago
Resident Caretaker
Onni Group of Companies
Chilliwack, BC
Full-time
…meaningful relationships with residents and vendors. As a Property Manager, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and…
Added 2 hours ago
Associate Electrical Engineer - Substation
Black & Veatch
Markham, ON
Full-time
Potential travel opportunities to client and vendor offices and/or project sites for design reviews, construction coordination and field verification.
Added 2 hours ago
Senior Technical Sourcing Specialist
Amphenol Communications Solutions
Markham, ON
Full-time
…prototyping methods, quick turnaround tooling, service agreements, vendor selection, and negotiations is critical to success in this…
Added 2 hours ago
Patient Services Manager
Roche
Mississauga, ON
Full-time
…comprehensive PSP Strategy. This accountability spans the entire program lifecycle, from managing the initial setup and implementation with relevant vendors to proactively driving the…
Added 2 hours ago
IT Infrastructure Project Manager
Amphenol Communications Solutions
Markham, ON
Full-time
As an IT Project Manager, you will be responsible for planning, executing, and delivering projects focused on aligning global and local technology strategies for IT Infrastructure (Servers…
Added 2 hours ago
Senior Manager, Information Security & IT
illumin
Toronto, ON
Full-time
Reporting to the CITO, we are hiring a Senior Manager, Information Security & IT to lead information security across illumin while providing leadership to our corporate IT function. As our…
Added 2 hours ago
General Accounts Payable Clerk
City of Windsor
Windsor, ON
Temporary
Reporting to the Manager of Accounting Services, the position will be responsible for:
Added 3 hours ago
Event and Fundraising Specialist
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Burlington, ON
$55,000 to $61,000 CAD / year
Temporary
Reports to: Manager, Community Engagement and Events
Added 3 hours ago
Service Department Manager
ALLMAR INC.
Winnipeg, MB
$70,000 to $80,000 CAD / year
Full-time
As directed by the Branch Manager, the Department Manager, Installations provides guidance and oversight to a team of internal installers and will coordinate a full-service installation…
Added 3 hours ago
Manager, Maintenance and Mechanical Operations
University of Ottawa
Ottawa, ON · Advanced Medical Research Centre (AMRC)
Full-time
Reporting to the Associate Director, Facilities Operations, the Manager plans, develops, manages, monitors and optimizes all infrastructure-related activities, resources and operations…
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Support vendor oversight, program governance, documentation, budget planning and continuous improvement activities.

F12.net

Technical Account Manager

Surrey, BC, Canada

Posting language: English
Posted: Sep 29, 2026

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Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: Reporting to the General Manager, the Technical Account Manager will provide an elevated experience and strategic integration by leveraging the F12 VCIO’s to assist in offering an enhanced customer value. They will work cohesively with the managers of the technical teams, Project Teams, and Coordinators Teams for seamless escalations and conflict resolution, as well as enabling the Renewals and Conversions Team for smooth and successfully renewal of our flagship clients.

The Technical Account Manager (TAM) will have an in-depth knowledge of their account base and build relationships with purpose. They will understand internal F12 team challenges within their base, work to resolve and align to improve the overall customer experience. Partnering with the Account Coordinators, they will ensure smooth aligned delivery of operational resolution and ongoing communication to the customer.

Responsibilities:

Build Successful Relationships

Builds business relationships with purpose, advancing organizational goals of approximately 30-35 top-tier F12 accounts while maintaining retention of account base.
Analyzes individual client challenges and proposes solutions to resolve them by creating, designing, and implementing client roadmaps.
Clients view Account Managers as an extension of their organization. Consults and makes recommendations on key business decisions. For example, asked to join client annual business planning sessions
Advocates for the Client within F12. Identifies and collaborates with internal stakeholders to resolve issues or escalations that impact client experience.
Presents roadmap to Client in a compelling way. Client is committed to achieving roadmap outcomes
Educates Client on F12 processes that enhance service delivery such as understanding escalation paths

Business Planning

With guidance from the General Manager, defines measures of success for account base in annual and quarterly business plans
Leverages advice of General Manager to improve roadmap and drive conversion to F12 primary offering
Partners with internal stakeholders on how to improve account base experience within F12. Present areas of concerns, suggestions for enhancements, or overall trends and works with other departments to implement solutions
Keep track of key account metrics
Assess competitors by analyzing and summarizing information and trends, identifying sales opportunities

Technology Advisory

Advises customers on technical scope, such as leveraging F12 services and products to better serve the clients tasks and goals
Inform and train clients about F12 products and services
Documents customer needs
Researches current market trends, learn about new technology products and services to create better dialogue with the customer base
Matches customer pain/requirements to potential technology solutions

Requirements:

Advanced business knowledge and acumen. Understands the components of a successful business and how IT contributes to achieving goals
Formal technical training, such as technical certification(s), or post-secondary education in a technical program, or equivalent
Experience working in a technical program or equivalent experience working in a technical/troubleshooting capacity
Capable of having technical conversations with vendors, colleagues and customers to scope technical solutions that a technician could deploy
Experience building lasting connections that go beyond the traditional vendor relationships. Clients view Account Managers as a trusted advisor, not simply a transactional resource.
A proactive, strategic thinker. Able to ask the right questions and continuously anticipate Client needs
A skilled communicator can identify a challenge based on Client feedback, translate requirements to internal resources, and communicate the solution back in a way that is easily understood by the Client

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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More about this job

Responsibilities

The Technical Account Manager will build and maintain strategic relationships with top-tier clients to ensure retention and provide technical consulting. They will collaborate with internal teams to resolve escalations, design client roadmaps, and align technology solutions with business goals.

Requirements

Candidates must possess advanced business acumen and formal technical training or equivalent experience in a technical troubleshooting capacity. The role requires a proactive, strategic thinker capable of building trusted advisor relationships and communicating complex technical solutions to clients.

Skills

Technical account management
Relationship building
Strategic planning
Conflict resolution
Business acumen
Technical consulting
Roadmap development
Client advocacy
Escalation management
Technology advisory
Account management
Communication
Problem solving
Market trend analysis
Business planning

Benefits

Vacation
Flex days
Leadership development
Growth coaching
Educational advancement reimbursement
Health spending account
RRSP matching
Extended health care
Dental coverage
Vision coverage
Disability insurance
Life insurance
Employee assistance program
Tuition reimbursement
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
IT Consulting
VCIO
Account Management
Strategic Planning
Business Planning
Roadmap
Client Retention
Escalation Management
Technical Advisory
IT Services
Relationship Management
Business Acumen
Technical Troubleshooting
Vendor Management
Market Trends
Service Delivery
Customer Experience
IT Infrastructure
Project Coordination

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