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Added 7 hours ago
CO
IT Technician I (FT, Permanent)
City of Dawson Creek
Dawson Creek, BC
- Full-time
The City of Dawson Creek invites applications for a full-time IT Technician I to provide end-user support and operational assistance for the City's information technology services. The…
Added 8 hours ago
CO
Library Service Assistant 1/2 Circulation Assistant
City of Winnipeg
Winnipeg, MB
- Part-time
Salary: $18.99 - $29.09 hourly as per the Library Service Assistant 1/2 Classification within the C.U.P.E Collective Agreement.
Added 12 hours ago
FS
Field Support Technician
FA Servers Inc.
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
…their technology, and to deliver exceptional and personalized service. This includes, but is not limited to design, security, backup, disaster recovery, implementation, and help desk…
Added 16 hours ago
I-
Apple IT Technical Support or Helpdesk Technician
I8IS - Infiniti Software Solutions
Toronto, ON
- Full-time
Job Title: Apple IT Technical Support or Help Desk Technician
Added 16 hours ago
CC
Auto Collision Repair Planner
CSN Collision
Pickering, ON
- $50,000 to $100,000 CAD / year
- Full-time
…building a flawless repair plan before the vehicle ever hits the technician's…
Added 18 hours ago
BA
Behavior Technician
Bierman Autism Centers
Ramsey, ON
- Full-time
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Added 19 hours ago
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Auto Collision Repair Planner
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- $50,000 to $100,000 CAD / year
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Added 19 hours ago
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Dunmore, AB
- Full-time
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Added 1 day ago
CU
Library Technician 2, Resource Support
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North Vancouver, BC
- Full-time
…communicate permitted uses of resources. They participate in public service duties at the Library Services desk. Additionally, they provide backup and support for managing the media…
Added 1 day ago
SH
Service Desk and Desktop Technician
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Winnipeg, MB
- Full-time
Under The Supervision And Direction Of The Supervisor, Technical Services, The Service Desk & Desktop Technician Responsibilities May Include But Are Not Limited To:
Added 1 day ago
A
IT Store Support Technician
Ardene
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- Full-time
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Added 3 days ago
CO
2026-75 IT Technician I (FT, Permanent)
City of Dawson Creek
Dawson Creek, BC
- Full-time
The City of Dawson Creek invites applications for a full-time IT Technician I to provide end-user support and operational assistance for the City's information technology services. The…
Added 3 days ago
OK
Service Desk Technician
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- Full-time
The Service Desk Technician provides frontline technical support to staff across One Kids Place, ensuring the effective operation of IT systems, devices, applications, and services. This…
Added 3 days ago
BE
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Added 3 days ago
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Proven experience as an IT Support Specialist, Help Desk Technician, or similar role.
Added 3 days ago
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- Full-time
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Added 3 days ago
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Added 3 days ago
CB
Customer Service Team Lead (Maternity Leave Coverage)
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Added 3 days ago
BE
Field Service Technician (Ottawa)
BFG Enterprise Services
Ottawa, ON
- $52,000 to $57,000 CAD / year
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Added 4 days ago
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Managed Services - Service Desk Administrator 1
Convergence Networks
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2+ years of relevant experience which may include Service Desk Support Specialist, Help Desk Technician, Help Desk Analyst, or Tier 2 (or similar) in a tiered environment.
Added 4 days ago
AA
Service Manager
Alberta AG Centre
Dunmore, AB
- Full-time
Reporting to the Director of After Sales, the Service Manager provides leadership and accountability to Alberta AG Centre’s Service Department. This position is responsible for the overall…
Added 4 days ago
A
IT Technician II
Altasciences
Montreal, QC · Laval, QC
- Full-time
Participate in team projects that enhance the quality or efficiency of help desk service.
Added 4 days ago
IF
IT Technician
iA Financial Group
Toronto, ON
- $60,636 to $79,585 CAD / year
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Welcoming users at the IT Service Desk in iA offices, quickly assessing their needs, and providing prompt, professional, and courteous support;

FA Servers Inc.

Field Support Technician

Winnipeg, MB, Canada
Greater Winnipeg Metropolitan Area, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 24, 2027
Experience: Minimum of 1 year of experience in a service delivery or administrative role, preferably in an IT services environment
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us

FA Servers is an IT Managed Services Provider and consulting firm based in the Greater Toronto Area (GTA). Founded in 2012, we strive to deliver innovative, turn key solutions to a wide variety of clients, ranging from small offices, to enterprise, and everything in between.

Our goal is to act as a trusted intermediary between our clients and their technology, and to deliver exceptional and personalized service. This includes, but is not limited to design, security, backup, disaster recovery, implementation, and help desk support.

The Position

We are looking for a full time Field Support Technician based in or around Winnipeg to join our growing team.

This is an IN-PERSON position and is based at a remote client site approximately 3 hours north of Winnipeg. Successful applicants will be required to work in the field on rotating shifts. All meals and accommodations will be provided during site shifts. As a result, all applicants must possess a valid Canadian driver's licence and have access to a personal vehicle. Typical site shifts/rotations are Monday-Thursday with alternating Fridays off, but are open to negotiation.

Responsibilities

You will be responsible for managing and coordinating day-to-day operations and support for end users at a remote client site. Additionally, you will act as the main liaison between our end users and our technical team, you will service client relationships, manage ticket escalations, resolve service issues and complaints, and work collaboratively with internal and external partners to ensure proactive maintenance of enterprise IT infrastructures.

Technical Skills:

Installation, setup and troubleshooting of End User Devices (Windows, iOS, Android)
Troubleshooting of various computer and peripheral equipment including printers, scanners, etc.
Microsoft Active Directory with knowledge of AD based permissions
Windows Server configuration and maintenance of common services including DHCP, DNS, RRAS, etc.
Familiar with virtual machine environments (Hyper-V Proxmox).
IP Networking knowledge including VLANs, VPNs, NAT and firewall configurations.
Familiarity with structured cabling including installation and termination of Cat5e/Cat6.

Personal Skills:

Excellent interpersonal skills including oral and written communication
Strong analytical and problem solving skills
Ability to work independently with minimal supervision
Attention to detail

Tasks will include:

Implementation of network topology, as well as client and server systems
Systems wiring and cabling
Setup and configuration of networking equipment including routers, switches, and firewalls
End-user support and troubleshooting of both hardware and software
Answering customer support calls and tickets
Logging relevant information within our ticketing platform *
Creation and maintenance of systems documentation and network diagrams

Preferred Extras:

Programming and/or scripting experience, Powershell and .NET preferred
Management of Office 365 and hybrid Exchange environments and Azure AD
Experience in IP Subnetting and IP Routing (OSPF, BGP)
Experience with Unix based operating systems, Ubuntu, Debian, CentOS, Proxmox etc.
Experience with Cisco, Ubiquiti, Mikrotik, and/or FortiNet Equipment.
Experience with Docker, Kubernetes, and WireGuard
Experience in AD environments with more than one domain controller and AD replication
Bilingual in French or Spanish is an asset.

Qualifications

Minimum of 1 year of experience in a service delivery or administrative role, preferably in an IT services environment
Good understanding of RMM and PSA solutions
Ability to perform basic (Level 1) troubleshooting for clients.
Experience with ticketing systems, and Service Level Agreements (SLAs)
Excellent communication and customer relationship building skills
Excellent time management and organizational skills, with an ability to multitask in a fast-paced environment
Experience with remote support tools and technologies
Ability to work and manage team assignments.
A professional, positive, and customer-centric attitude
Degree or diploma in a related field such as Computer Science or Information Technology is an asset

If you are interested in the position please submit your resume with a cover letter we will get back to you.

Job Types: Full-time, Shift, Permanent, In-Person

Apply About employer

More about this job

Responsibilities

Coordinate day-to-day IT operations and end-user support at a remote client site, including troubleshooting devices, systems, networks, and infrastructure. Serve as the liaison between users and the technical team, manage tickets and escalations, maintain client relationships, and create systems documentation and network diagrams.

Requirements

Applicants need at least one year of experience in service delivery or administration, preferably in IT services, along with basic Level 1 troubleshooting, ticketing and SLA experience, and familiarity with RMM/PSA and remote support tools. Strong communication, customer service, organization, independent work, and team coordination skills are required; a related degree or diploma is an asset, and a valid Canadian driver's licence and access to a personal vehicle are required.

Skills

End-User Device Support
Windows
iOS
Android
Active Directory
Windows Server
DHCP
DNS
Virtualization
IP Networking
VLANs
VPNs
Firewall Configuration
Structured Cabling
Customer Support
Troubleshooting

Benefits

Meals Provided During Site Shifts
Accommodations Provided During Site Shifts

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
End-User Support
Windows
iOS
Android
Active Directory
Windows Server
DHCP
DNS
RRAS
Hyper-V
Proxmox
IP Networking
VLANs
VPNs
NAT
Firewalls
Cat5e
Cat6
Routers
Switches
Ticketing Systems
RMM
PSA
Service Level Agreements
Office 365
Exchange
Azure AD
PowerShell
.NET

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