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Added 11 mins ago
PP
Technical Product Owner, Web Platform & Compliance
PDF Pro Software Inc.
Vancouver, BC
- Full-time
We are looking for a Technical Product Owner to own the pdfpro.com website and customer account section, and to lead our security and compliance work as we grow into larger, multi-seat…
Added 11 mins ago
GC
Senior Software Engineer - GNSS / INS
Garmin Canada
Cochrane, AB
- Full-time
We are seeking a full-time Senior Software Engineer (GNSS / INS) at Garmin's U.S. headquarters in the Greater Kansas City area or at our location in Cochrane, Alberta, Canada. This role is…
Added 13 mins ago
N
Chief of Staff to the CEO (Integrator)
NexScale
Remote, Canada
- Contract
- Remote
We are an award-winning, AI-native software company founded in 2024 by serial tech entrepreneur Dr. Soodeh Farokhi. We are headquartered in the Greater Toronto Area and proudly built in…
Added 13 mins ago
Q
Senior Account Executive
Quadient
Vancouver, BC
- Up to $65,000 CAD / year
- Full-time
…skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical…
Added 31 mins ago
7
Senior Security Engineer
7shifts
Remote, Canada
- $140,000 to $170,000 CAD / year
- Full-time
- Remote
Lead vulnerability management end to end with our development teams, from assessment and prioritization through to remediation
Added 31 mins ago
7
Senior Software Developer, Mid-Market
7shifts
Remote, Canada
- $145,000 to $190,000 CAD / year
- Full-time
- Remote
As a Senior Software Developer, Mid-Market at 7shifts, you'll be one of the founding engineers on our mid-market squad - the team responsible for building the foundational systems that…
Added 31 mins ago
7
Senior Data Analyst, GTM Operations
7shifts
Remote, Canada
- $100,000 to $150,000 CAD / year
- Full-time
- Remote
7shifts is an HR platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in…
Added 45 mins ago
L
Senior Software Engineer
LyveChat
Toronto, ON
- $150,000 to $190,000 CAD / year
- Full-time
You will join the Toronto team taking over development and technical operation of LyveChat from our existing development team. You will own assigned components from design through…
Added 45 mins ago
T
Product Operations Manager
TEKsystems
Ottawa, ON
- $60 to $70 CAD / hour
- Contract
Lead portfolio lifecycle management a consistent framework for managing products from introduction through platform transitions and beyond.
Added 1 hour ago
SI
Design & Validation Engineer
Skyjack Inc.
Guelph, ON
- Full-time
Skyjack is seeking a Design and Validation Engineer to join our Design Development and Validation Group which operates at the core of advanced mobile machinery innovation and high-impact…
Added 1 hour ago
VC
Senior Solutions & Integration Consultant (Adobe Workfront) - Contract, Hybrid
VTRAC Consulting Corporation (WBE)
Toronto, ON · Greater Toronto Area, Canada
- Contract
Hands-on experience in platform administration, advanced workflow configuration, automation development, and enterprise integration.
Added 1 hour ago
E
Project Governance Manager
eTeam
Montreal, QC
- Contract
Ensure that all projects follow Group Policies and Procedure - including proper Project Governance & Software Development Lifecycle
Added 1 hour ago
Business Analyst - SCM
Government of Alberta
AB
…provides strategic leadership for the ongoing enhancement and development of 1GX applications to meet the GoA’s evolving mission and continually changing business…
Added 1 hour ago
V
Senior Product Manager, Digital Banking
Vancity
Vancouver, BC
- Full-time
As a Senior Product Manager in the Digital Banking team, you will lead the strategy and delivery of high-impact, member-facing digital products that advance Vancity’s retail digital…
Added 1 hour ago
Producer - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
We are hiring an experienced Producer to lead important foundational programs for EA SPORTS FC. In this role, you will take ownership of critical operational areas, ranging from managing…
Added 1 hour ago
SDM, AWS Builder Acceleration Service Care Center
Amazon
Vancouver, BC
…is building a new team in Vancouver, and we're looking for a Software Development Manager to lead it. SCC consolidates and automates the operational burden of AWS's 60+ maintenance-mode…
Added 1 hour ago
IW
Platform Engineering Lead - Privileged Access Management (PAM) Vault Engineer
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 1 hour ago
IW
Platform Engineering Lead - Privileged Access Management (PAM) Vault Engineer
IG Wealth Management
ON · Ontario, Canada
- Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 1 hour ago
I
Database Architect - InteleShare
Intelerad
Canada
- Full-time
Demonstrated ability to lead technical initiatives, mentor development teams, and communicate complex technical concepts to both technical and non-technical stakeholders across the…
Added 1 hour ago
H
Application Security Engineer
Hays
Toronto, ON
- Contract
You will work closely with development teams to drive developer enablement and onboarding initiatives, ensuring successful adoption of the platform and security best practices.
Added 1 hour ago
N
Senior Data Engineer, Analytics
nesto
Vancouver, BC
- Full-time
You'll own the Commercial Analytics data platform in Microsoft Fabric - how data is ingested, modeled, secured and served across our Power BI reports, client extracts and internal tools.…
Added 1 hour ago
Team Lead, Dealer Engagement
PBS Systems
Calgary, AB
PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!
Added 2 hours ago
I
Database Manager - InteleShare
Intelerad
Canada
- Full-time
Lead, hire, and develop a team of database engineers and architects, setting clear performance and development goals, conducting regular check-ins, and building a team capable of supporting…
Added 2 hours ago
I
Platform Administration Lead with Management Experience
Infosys
Calgary, AB
- Full-time
Infosys is seeking an experienced Platform Administration Lead with Management Experience.
Added 2 hours ago
E
Electrical and Electronics Developer
Electrovaya
Mississauga, ON
- Full-time
Lead the electronics design and development of the Battery Management System (BMS) and support electrical components from concept to production, considering robustness, fail-safe…

Fable

Senior Enterprise Customer Success Manager (CSM)

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: 4+ years of experience in Customer Success, Account Management, or a similar customer-facing SaaS role.
Posting language: English
Posted: Oct 20, 2026

Original job description

About Fable

Global enterprises work with Fable to make products more accessible for over one billion people who live with disabilities. Our customers include global leaders like Walmart, Slack, and Shopify. Fable was featured on the Forbes Accessibility 100 list in 2025, awarded Fast Company’s Most Innovative Companies in Design, and has received accolades from global entities like the World Summit Awards and the UN-endorsed Zero Project.

About the role

Fable is seeking a Senior Enterprise Customer Success Manager to own customer retention and drive sustained product usage across a portfolio of enterprise accounts. Working with leading global brands, you will help customers achieve meaningful business outcomes and make Fable an integral part of how they design, build, and improve their products.

A critical part of this role is building trusted relationships with senior leaders across accessibility, design, product, UX, engineering, and research. You will proactively engage these leaders, understand their priorities, and connect Fable’s value to their strategic goals. By cultivating executive sponsorship and relationships beyond a single champion, you will strengthen customer commitment, broaden adoption across teams, and secure support for continued investment in inclusive research.

You will own the customer journey from onboarding and adoption through renewal, with direct accountability for retention and long-term customer value. This means actively growing platform usage, helping customers establish consistent accessibility research practices, and ensuring they can demonstrate the impact of their investment. You will use product usage data and customer insights to identify churn risks early, address barriers to adoption, and lead action plans that improve engagement and protect renewals.

Success in this role is measured by customer retention, renewal performance, and the depth and consistency of product usage across your portfolio. You will also identify expansion opportunities grounded in demonstrated value, strong stakeholder relationships, and customer needs.

This role directly advances Fable’s mission to empower people with disabilities to participate, contribute, and shape society by helping customers embed inclusive practices throughout product development.

We welcome applicants based in the Greater Toronto areas who can work within North American time zones.

Responsibilities

Product adoption & usage

- Own adoption and sustained product usage across your portfolio, helping customers embed Fable into their product development and research workflows.
- Build and execute shared success plans with measurable usage goals, business outcomes, milestones, and clear ownership. Provide strategic guidance and enablement that turn these plans into consistent accessibility research practices.
- Proactively analyze usage and engagement to identify adoption barriers and churn risks. Lead targeted action plans to reengage customers, deepen feature adoption, and broaden usage across teams.

Retention & commercial management

- Own customer retention and the renewal process from planning through signature, with accountability for gross revenue retention (GRR) and net revenue retention (NRR) targets.
- Build compelling renewal business cases that connect product usage and research outcomes to customer priorities. Identify expansion opportunities grounded in demonstrated value and customer needs, partnering with Sales to advance them.
- Prepare and manage renewal proposals and order forms, coordinating with Legal, Security, Finance, and Sales to navigate contract and procurement requirements.
- Maintain accurate renewal forecasts, proactively manage timelines and risks, and lead commercial conversations that protect customer relationships and deliver sustainable outcomes for Fable.

Senior leadership relationships & advocacy

- Build trusted relationships with senior leaders across accessibility, design, product, UX, engineering, and research, understanding their priorities and connecting Fable’s value to their strategic goals.
- Cultivate executive sponsorship and relationships beyond a single champion to strengthen account resilience, expand adoption, and secure support for continued investment.
- Lead business reviews that demonstrate customer impact, align stakeholders on progress, and secure clear commitments to address adoption barriers and support renewal.
- Develop customer advocates and identify opportunities for references, case studies, and sharing meaningful accessibility outcomes.

Cross functional alignment & support

- Partner with Platform Support and Innovation teams to resolve issues, remove adoption barriers, and deliver a consistent customer experience.
- Coordinate with Sales, Product, Marketing, and Finance on account plans and actions that improve usage, retention, and growth.
- Translate customer feedback, usage patterns, and renewal insights into actionable input for product and roadmap discussions.
- Improve Customer Success processes, playbooks, and engagement strategies using lessons from your portfolio to strengthen adoption and retention at scale.

Key qualifications and assets

- 4+ years of experience in Customer Success, Account Management, or a similar customer-facing SaaS role.
- 3+ years of managing enterprise customer relationships.
- Experience supporting renewals, commercial discussions, and cross-functional deal coordination.
- Experience using or experimenting with AI for research, preparation, follow-ups, analysis, or workflow automation.
- Demonstrated ability to adapt and evolve ways of working with AI tools to drive new approaches, improve processes, and increase day-to-day efficiency.
- Experience working in a startup or scale-up environment.
- Proficiency with CRM and CS platforms such as HubSpot
- Willing to learn about accessibility and follow inclusive design practices

Our values

To lead, listen first You amplify voices that are less often heard and create space for those voices to grow. The quality of an idea doesn't correlate with the loudness of someone's voice.

The brain is a muscle If you're going to do something, you will do it well. Practice often and rest when needed. Give your mind what it needs to thrive.

Unlearn to learn What did we learn growing up, and what do we need to unlearn? It's essential to understanding our personal bias and position so that we can grow.

What’s in it for you? At Fable, you’ll join a collaborative and mission-driven environment where you’ll work with people who care deeply about building a more inclusive digital world. We offer benefits such as stock options, career growth opportunities, professional development support, health and dental coverage, and more.

Accessibility accommodations

Fable is an inclusive workplace. If you are facing any accessibility requirements or concerns regarding the hiring process or employment with us, please fill out this form or email us at jobs@makeitfable.com and include the subject line “Accessibility accommodation for Senior Enterprise Customer Success Manager (CSM).”

Pay range

$115,000 – $150,000 On-target earnings, the salary band is designed to reflect the range of skills and experience needed for the position and is subject to change. The final salary is based on relevant skills, experience, and internal equity. This posting reflects an existing vacancy. Artificial intelligence (AI) tools may be used to support part of the recruitment and selection process. However, all hiring decisions are made by our hiring managers.

Apply About employer

More about this job

Responsibilities

The Senior Enterprise Customer Success Manager will own customer retention and drive sustained product usage across a portfolio of enterprise accounts. They will build trusted relationships with senior leaders to embed inclusive research practices and ensure customers achieve meaningful business outcomes.

Requirements

Candidates must have 4+ years of experience in Customer Success or Account Management, including 3+ years managing enterprise relationships. Proficiency with CRM platforms and a willingness to learn about accessibility and inclusive design practices are required.

Skills

Customer success
Account management
SaaS
Renewal management
Commercial negotiation
Accessibility
Inclusive design
Data analysis
Strategic planning
Stakeholder management
HubSpot
CRM
AI tools
Cross-functional collaboration

Benefits

Stock options
Career growth opportunities
Professional development support
Health coverage
Dental coverage

Remote locations

Greater Toronto, Ontario, Canada

Remote locations (standardized)

Toronto, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
SaaS
Enterprise
Accessibility
Inclusive Design
Retention
Renewal
HubSpot
CRM
AI
Product Adoption
Stakeholder Management
Business Outcomes
Research
UX
Engineering
Design
Startup
Scale-up
GRR
NRR
Procurement
Strategic Planning
Workflow Automation

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