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Guest Services Agent
Marriott
Sherbrooke, QC
Part-time
…station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls,…
Staff Machine Learning Engineer, SecureAI
Okta
Toronto, ON
168,000 to 231,000 CAD / year
Full-time
The Okta for AI Agents Team is building the future of digital identity management. The way companies are using agents and allowing them access is undergoing a fundamental shift, enabling…
Staff Machine Learning Engineer, SecureAI
Okta
Toronto, ON
The Okta for AI Agents Team is building the future of digital identity management. The way companies are using agents and allowing them access is undergoing a fundamental shift, enabling…
Guest Service Agent
Crescent Hotels & Resorts
London, ON
Part-time
As a Guest Service Agent, you will be working with our Guest Services team to ensure consistent high quality customer service is delivered by providing attentive, courteous, and efficient…
Guest Service Agent
Horseshoe Bay Resort
London, ON
Part-time
As a Guest Service Agent, you will be working with our Guest Services team to ensure consistent high quality customer service is delivered by providing attentive, courteous, and efficient…
Customer service agent
National Bank of Canada
Sherbrooke, QC
Full-time
As a Customer Service Agent for one of National Bank’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive…
Customer service agent
National Bank of Canada
Montreal, QC
Full-time
As a Customer Service Agent for one of National Bank’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive…
Customer service agent
National Bank of Canada
Montreal, QC
Full-time
As a Customer Service Agent for one of National Bank’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive…
Guest Service Agent
Markham Suites Hotel Limited
Markham, Ontario
18.28 to 18.78 CAD / hour
Part-time
First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Center and Spa, your charisma and professionalism will create a sense of welcome, turning…
Guest Service Associates
Markham Suites Hotel Limited
Markham, Ontario
Full-time
First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Center and Spa, your charisma and professionalism will create a sense of welcome, turning…
Collections Agent
Vast auto Distribution
Montreal, QC
…creation and maintenance, as well as processing and analyzing credit applications. The incumbent will contribute to credit risk assessment while ensuring data integrity and…
Night Auditor - Central Reservations - Winter 2026/27
Big White Ski Resort
Area E (Beaverdell/West Boundary), British Columbia
Full-time
…guests arriving late and will perform the duties of a Front Desk Agent. In addition, you will be responsible for running nightly reports and preparing documentation and materials for the…
Barrington Guest Services - Guest Services Agent
The Armour Group Limited
Halifax, NS
…common goal, The Barrington is presently seeking a Guest Service Agent who will embody excellent customer service and will work closely with their team to provide courteous and professional…
Delta Dartmouth - Guest Services Agent
The Armour Group Limited
Dartmouth, NS
Delta Hotels Dartmouth by Marriott : Guest Service Agent
Muir - Reservations Agent (CORE)
The Armour Group Limited
Halifax, NS
…common goal, the MUIR is presently seeking CORE Reservations…
Contact Centre Representative (Credit Counsellor, Client Account Management)
CIBC
Toronto, ON
Full-time
You’ll be joining CIBC’s Client Account Management Department as a Credit Counsellor, and making a real difference for our clients. You’ll connect with our clients who own a variety of CIBC…
Customer Service, Credit Counsellor - Bilingual
CIBC
Montreal, QC
Full-time
You’ll be joining CIBC’s Client Account Management (Collections) Department as a Credit Counsellor and making a real difference for our clients. You’ll connect with our clients, through…
Credit Risk Manager
PwC
Toronto, ON
Full-time
A career in our Financial Services Risk & Regulatory Credit Risk Modelling practice will provide you with the opportunity to help financial institutions rethink their approach to risk by…
Credit Tech senior Manager
PwC
Toronto, ON
Full-time
As a Credit Risk Technology Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited…
AI Engineer
FacilityOS
Remote, Canada
120,000 to 150,000 CAD / year
Full-time · Remote
The AI Engineer reports to the VP of Engineering and serves as FacilityOS's hands-on technical anchor for AI agent development. This role sits within the central engineering function that…
Product Manager, Agent Harness & Modelling
Cohere
Remote, Canada
Full-time · Remote
We are seeking an Agent Harness Product Manager to own the execution layer that makes North agents reliable, capable, and production-ready. This is a role that sits at the intersection of…
Credit Risk Modelling Senior Associate (Bilingual FR/EN)
PwC
Montreal, QC
Full-time
A career in our Financial Services Risk and Regulatory (FS R&R) Credit Risk Modelling practice will provide you with the opportunity to help financial institutions rethink their approach to…
Assistant Branch Manager - The Pas Branch
Assiniboine Credit Union
The Pas, MB
Full-time
Reporting to the Branch Manager, the Assistant Branch Manager I is responsible for contributing to Assiniboine Credit Union/ Caisse Assiniboine (ACU)’s goals to integrate values-based…
Credit Risk Modelling Senior Associate
PwC
Toronto, Ontario
Full-time
A career in our Financial Services Risk & Regulatory Group - Financial Risk Management Credit Risk Modelling practice will provide you with the opportunity to help financial institutions…
Business Client Advice Centre - Agent Team Leader – Bilingual
CIBC
Toronto, ON
Full-time
…Centre Team Leader, you'll lead a team of 10-12 inbound phone agents who support clients through the Business Client Advice Centre inbound queue. You'll coach and develop your team to…

FacilityOS

AI Engineer

Remote, Canada

Full-timeRemote

120,000 to 150,000 CAD / year

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The AI Engineer designs and maintains the technical architecture for AI agents, including RAG pipelines and orchestration layers. They integrate these agents into business systems like Microsoft 365 and establish evaluation frameworks to ensure quality and security.

Requirements

Candidates need strong experience building production AI/ML systems and integrating APIs into enterprise environments. A bachelor's degree in Computer Science or Engineering is preferred, along with familiarity with SOC2 and ISO27001 compliance.

Experience

2 to 5 years

Education

bachelor degree

Working hours

40 hours per week

Job type

Full-time

Work arrangement

Hybrid

Days in the office

Skills

AI Agent Development
RAG Pipelines
LLM Applications
API Integration
Agent Orchestration
Microsoft Graph API
OAuth
Evaluation Infrastructure
Data Pipeline Management
SOC2 Compliance
ISO27001 Compliance
Technical Architecture Design
SaaS Development
Prompt Engineering
Regression Testing
Cross-functional Collaboration

Benefits

Comprehensive health coverage
Hybrid work environment
Opportunity for advancement and growth
Catered events
Snacks
Drinks
Birthday and life celebrations
Two annual parties

Minimum pay

$120,000

Maximum pay

$150,000

Pay currency

CAD

Pay period

YEAR

Visa sponsorship

Not detected in the job text

Keywords

AI Engineer
RAG
LLM
OpenClaw
Microsoft 365
Outlook
Teams
Microsoft Graph API
OAuth
SOC2
ISO27001
SaaS
Agent Orchestration
Enterprise Technology
Data Pipelines
Evaluation Harnesses
Hallucination Mitigation
Technical Architecture
API Integration
Production AI

Original job description

About FacilityOS

FacilityOS is a fast-growing company redefining how facilities operate - bringing safety, security, and daily operations into one unified platform used by organizations around the world.

As we continue to scale globally, we’re building a team of driven, curious people who want to make an impact. You’ll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in-office twice a week to connect, collaborate, and build momentum.

If you’re looking to do your best work alongside a great team in a high-growth environment, FacilityOS is the place to build your career.

About the Role

The AI Engineer reports to the VP of Engineering and serves as FacilityOS's hands-on technical anchor for AI agent development. This role sits within the central engineering function that acts as an integrator and enabler for the AI agents that individual departments design and own, building the pipelines, frameworks, and integrations that make department-defined agents production-ready, secure, and scalable.

Department leaders own the discovery, tooling choices, behaviour, and outcomes of their own agents. The AI Engineer's role is to build and maintain the underlying technical architecture, RAG pipelines, agent orchestration platforms, and API integrations into business systems such as Microsoft 365, email, and Teams that supports that department-level ownership, not to run agents on departments' behalf.

Key Responsibilities

Agent Architecture & Development

Design, build, and maintain the technical architecture underpinning FacilityOS's AI agents, including RAG pipelines, agent frameworks, and orchestration layers
Integrate department-selected AI tools and platforms into a consistent, secure, and supportable technical stack
Own the organization's approved AI/agent tooling stack in partnership with the VP of Engineering and CTO, evaluating new tools and frameworks as they emerge
Evaluate, select, and operate agent orchestration platforms (e.g., OpenClaw or comparable agent orchestration/runtime frameworks) that coordinate multi-step agent workflows, tool calls, and task hand-offs

Business Systems Integration

Connect agents into the core business systems departments already work in - Microsoft 365, Outlook/email, and Teams, so agents can read, draft, notify, and act within existing workflows rather than requiring new interfaces
Build and maintain secure authentication and permissioning patterns (e.g., Microsoft Graph API, OAuth) for agents acting inside business systems on a user or department's behalf
Establish reusable integration patterns for business-system connectivity so each department's agents don't require one-off custom builds

Agent Evaluation & Quality

Build and own the evaluation infrastructure that determines whether an agent actually works - eval harnesses, regression testing for prompts and workflows, and quality/accuracy metrics
Establish guardrails and mitigations for hallucination, unsafe outputs, and failure modes, with clear quality gates an agent must pass before deployment
Provide departments with reusable evaluation patterns so they can measure and improve their own agents' quality over time

Cross-Functional Enablement

Partner with the Data Engineer to ensure agents have reliable, well-structured data to orchestrate against
Act as the technical resource within the AI Tech/Integration SWAT, unblocking department-level technical issues without taking ownership of department agent decisions
Translate department managers' agent requirements into working technical implementations

Compliance & Deployment Readiness

Build agents to meet FacilityOS's ISO27001 and SOC2 Type 2 compliance requirements from the ground up
Prepare technical documentation and evidence required for VP Infosec's mandatory pre-deployment review of every agent build
Maintain security, monitoring, and logging standards across all deployed agents

Program Support

Provide technical input to the AI Program Lead's portfolio planning, flagging technical risk and feasibility early
Support "AI before headcount" evaluations by assessing the technical feasibility of automation before new roles are approved
Contribute to org-wide AI-readiness standards and documentation

Qualifications

Strong experience building production AI/ML systems, with direct experience in agent frameworks, RAG pipelines, or LLM-based applications
Hands-on experience integrating APIs, orchestration tools, and third-party AI platforms into production systems
Experience with agent orchestration platforms or frameworks (e.g., OpenClaw or similar) and integrating agents with business productivity systems such as Microsoft 365, Outlook/email, and Teams is a strong asset
Working knowledge of data pipelines and structured/unstructured data handling
Familiarity with security and compliance requirements for enterprise software (SOC2, ISO27001, or similar) is a strong asset
Comfortable working directly with non-technical department stakeholders to translate needs into technical solutions
Experience in a SaaS or enterprise technology environment preferred
Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Why work at FacilityOS?

We work hard and play hard and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides:

🩺Comprehensive health coverage

🏠A Hybrid work environment

💡Opportunity for advancement and growth

🍕 Catered Events, Snacks, Drinks – You won’t go Hungry!

🥳 Birthday and Life Celebrations

🎉 Two annual parties in a year

FacilityOS Commitment

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that value diversity at our company and encourage all candidates to apply. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

FacilityOS will accommodate individuals with disabilities through each stage of the recruitment and selection process. Please advise us of any needs when your interview is booked, and we will do our best to meet your needs.

Please note that all candidates must be legally eligible to work in the location in which you applied.

Background and Reference Checks

Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. A reference check will also be conducted.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications. These tools assist the recruitment team but do not replace human judgment. All advancement and hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us or click here.

FacilityOS thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

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