Customer Service Specialist

Are you passionate about helping customers and creating exceptional service experiences? We're looking for a customer-focused Customer Service Specialist to join our team. In this role, you'll be the primary point of contact for customers, consumers, and sales representatives, helping to resolve inquiries, support account management, and deliver outstanding service that strengthens customer relationships and brand loyalty.

Job Status: Permanent Full time
Shift: Monday to Friday, 8:00am to 4:30pm
Work Location: 2000 Brigantine Dr., Coquitlam, BC
Hourly Range: $23.81/hr - $25.00/hr

In this role, you will:

• Provide professional, responsive support to customers, consumers, and sales representatives, ensuring a positive customer experience.
• Manage customer inquiries, complaints, returns, credits, and order-related requests from initial contact through resolution.
• Investigate and resolve invoice discrepancies, shipment issues, delivery concerns, and damaged or delayed orders.
• Maintain accurate customer records and document all interactions within CRM systems while ensuring timely follow-up.
• Collaborate with internal departments and sales teams to deliver effective solutions and identify opportunities to improve service processes.

You have:

• A minimum of 2 years of customer service experience, preferably within the natural health products, wellness, or related industry.
• Post-secondary education in Nutrition, Science, Health Sciences, or a related field; RHN or CNP designation is considered an asset.
• Strong written and verbal communication skills, with bilingual English/French skills considered an asset.
• Experience using CRM systems and proficiency with Microsoft 365 applications, including Outlook, Excel, Word, and Teams.
• The ability to navigate multiple business systems simultaneously while maintaining accuracy, attention to detail, and strong problem-solving skills.

You get:

• $200 safety boot voucher & company-provided PPE (if applicable)
• $300 per year to spend on company products
• Employee discount pricing
• Employee appreciation events & rewards
• Free onsite parking
• Bus pass reimbursement
• Exclusive discounts with various vendors

Why us?

• We’re much bigger than you think – 30+ natural health brands loved across North America.
• Proudly Canadian-owned & operated.

Learn more about us here: https://ca.naturalfactors.com/pages/our-nature

This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best!

All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.