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Added 10 mins ago
SJ
Associate Manager, Brand Revenue Growth Management
So Jobs
Toronto, ON
- $78,300 to $102,300 CAD / year
- Full-time
Senior Analyst, Brand Revenue Growth Management (RGM) / Associate Manager, Brand Revenue Growth Management (RGM)
Added 10 mins ago
WS
Actuarial Associate
Workplace Safety and Insurance Board (WSIB)
ON · Ontario, Canada
- Full-time
As part of the Actuarial Services team, you will support the delivery of reliable, accurate and timely actuarial analysis for internal and external clients. You will contribute to a range…
Added 10 mins ago
LC
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Corner Brook, NL
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 10 mins ago
CC
Parts Counter Specialist
Crane Carrier (Canada) Limited
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…for performing sales activities inside the store by providing customer service and developing sales relationships with customers over the phone, via email, and…
Added 11 mins ago
TH
Paint Sales Associate: Part Time - CAMBIE
The Home Depot
Canada
- Part-time
Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Added 11 mins ago
Strategic Sourcing - Strategic Sourcing Associate
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
We are currently recruiting for a full-time Strategic Sourcing Associate to support our Indirect Spend (Facilities Management, Professional Services, IT) team within our Strategic Sourcing…
Added 11 mins ago
Financial Service Representative
Money Mart
Belleville, ON
…navigate everyday financial needs. If you’re passionate about customer service, relationship building, and helping consumers and business owners access financial solutions when they need…
Added 26 mins ago
R
Portfolio Advisor, Portfolio Construction & Practice Management
RBC
Toronto, ON
- Full-time
Communication, Critical Thinking, Customer Service, Detail-Oriented, Industry Knowledge, Information Capture, Investment Banking, Negotiation, Product Services, Teamwork
Added 26 mins ago
JI
Delivery Truck Driver, Class 5/Yard Associate
J.D. Irving, Limited
St. Stephen, NB
- Part-time
As a Truck Driver/Yard Associate, you will be part of the team that provides delivery services for our customers displaying the highest standards of safety and excellent customer service.…
Added 40 mins ago
SI
Director - Medical Information
Soterius, Inc.
Canada
- Contract
…delivery and continued evolution of our Medical Information services. This role will be responsible for providing strategic oversight of sponsor accounts, ensuring high-quality and…
Added 40 mins ago
OS
Wealth Management Associate
Oakbridge Search Partners
Barrie, ON
- $60,000 to $80,000 CAD / year
- Full-time
2–3 years of experience in financial services, ideally in a similar associate, advisor-support or client service role
Added 40 mins ago
OS
Wealth Management Associate
Oakbridge Search Partners
Newmarket, ON
- $60,000 to $80,000 CAD / year
- Full-time
2–3 years of experience in financial services, ideally in a similar associate, advisor-support or client service role
Added 41 mins ago
Customer Experience Associate - Terry Fox & Campeau (26.25)
Scotiabank
Ottawa, ON · Kanata, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 41 mins ago
Senior Credit Solutions Associate, Agriculture Banking - (Contract/Temporary Assignment)
Scotiabank
Stratford, ON
…across Canada's agriculture sector. As a Senior Credit Solutions Associate (Sr. CSA), you will support Client Relationship Managers and Credit Solution Managers by coordinating onboarding,…
Added 41 mins ago
Customer Experience Associate - Whitehorse, YT (26.25 hours/week)
Scotiabank
Whitehorse, YT
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 56 mins ago
Sales Associate
Rogers Communications
Waterloo, ON
…approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives.…
Added 56 mins ago
BC
Insurance Associate
BFL CANADA
Montreal, QC
- Full-time
We are looking for an Insurance associate to join our team dedicated to the Ordre des Ingénieurs du Québec Program in our Montreal office!
Added 56 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Terrebonne, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 56 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Niagara Falls, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 56 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles
Shoppers Drug Mart
Terrebonne, QC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 56 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Corner Brook, NL
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 56 mins ago
W
(CAN) Fashion Associate
Walmart
Kitchener, ON
- Part-time
Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that processes and stocks…
Added 56 mins ago
W
(CAN) Associé des rayons de la mode
Walmart
Candiac, QC
- Part-time
Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that processes and stocks…
Added 56 mins ago
W
General Merchandise Associate
Walmart
Sussex, NB
- Full-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 56 mins ago
W
General Merchandise Associate
Walmart
Dartmouth, NS
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…

Faire

Customer Experience Associate (3 Month Fixed-Term Contract)

Kitchener, ON, Canada

From $23.7 CAD / hour

Apply About employer

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Job details

Pay: From $23.7 CAD / hour
Posting language: English
Posted: Oct 8, 2026

Original job description

About Faire

Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town - we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.

We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role:

As a Customer Experience Associate at Faire, you will play a crucial role in empowering entrepreneurs to realize their dreams. In this dynamic position, you will engage directly with our brand and retailer partners, managing a range of experiences to significantly contribute to their business success. While this role requires individuals to have phone support experience, after completing training, you will have the opportunity to be staffed across various support modalities including phone, chat, or email, as per business requirements. This position is pivotal in delivering outstanding customer service across these channels. In this role, you will be employed on a temporary basis for approximately 90 days, subject to the evolving needs of Faire’s team. Successful candidates may be eligible for longer contract terms in the future.

Role Specifications

This is a hybrid role with three days/week in office and two days remote. All candidates must be able to accommodate the following:

Home Office: Must be in a quiet, enclosed room with a door - preventing any background noise from disrupting the customer experience when on phones.
Wifi Speed: Confirmed Wifi Speed of 10Mpbs

Ethernet connection preferred to increase network reliability

Technical Proficiency: Must possess the technical skills and familiarity with customer support tools necessary to work efficiently in a remote environment, including adherence to Faire’s data privacy and security protocols.
Self-Management and Flexibility: Strong self-management skills are essential for maintaining productivity in a remote setting. The role also requires flexibility to occasionally adjust hours for collaboration across different time zones.

What you’ll do

Provide high-quality, real-time support to customers via phone/email/chat, addressing their questions and concerns promptly and effectively.
Use CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions, ensuring all communications are logged and tracked accurately.
Work collaboratively with the team to meet and exceed key performance metrics such as response times, customer satisfaction, and issue resolution.
Participate in regular training and development sessions to continuously improve your skills and stay updated on Faire's products and policies.
Contribute to a team environment that encourages continuous learning, knowledge sharing, and peer support.

Qualifications

Experience in customer service, preferably in a phone-based support role.
Excellent verbal communication skills, with the ability to handle complex interactions professionally and empathetically.
Proficiency in using CRM and other customer support tools.
Strong problem-solving skills, with the ability to think quickly and provide effective solutions to customer issues.
A team player who is adaptable and agile, capable of working in a dynamic, remote environment.
Alignment with Faire's core values and a genuine passion for supporting and serving our community.

Salary Range

Canada: The starting pay for this role is $23.70 CAD per hour.

This role will also be eligible for benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.

Why you’ll love working at Faire

Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.
Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.
Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.
Real rewards. Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.
Belonging: We're intentional about building an environment where every Faire employee has equal access to opportunities, growth, and success.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)

Privacy

For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire’s Privacy Notice (https://www.faire.com/privacy)

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More about this job

Responsibilities

Provide high-quality, real-time support to customers via phone, email, and chat while managing interactions through CRM tools. Collaborate with the team to meet performance metrics and participate in ongoing training to improve service quality.

Requirements

Candidates must have experience in customer service, preferably in a phone-based role, and possess strong verbal communication and problem-solving skills. The role requires technical proficiency, the ability to work in a remote environment, and a quiet home office setup.

Skills

Customer service
Phone support
CRM
Zendesk
Kustomer
Salesforce
Problem-solving
Verbal communication
Data privacy
Self-management
Technical proficiency
Remote work

Benefits

Comprehensive benefits
Equity

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Wholesale Platform
Technology
Machine Learning
CRM
Zendesk
Kustomer
Salesforce
Remote Work
Hybrid
Data Privacy
Support Modalities
Retail
Entrepreneurship
Communication
Problem-solving
Performance Metrics

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