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Added 4 mins ago
TH
Cashier Part-Time - 7255 Cranbrook
The Home Depot Canada
Cranbrook, BC
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 4 mins ago
RD
Associate
RBC Dominion Securities
Calgary, AB
- Full-time
Support and serve clients, providing a professional and highly personable experience on the phone.
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Cleaner
OCS
NS · Inverness, NS
- Full-time
🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
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TH
Overnight Freight Associate Part Time - TORONTO YORKDALE
The Home Depot Canada
Toronto, ON
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 4 mins ago
TH
Hardware Sales Associate Part-Time - 7236 Timmins
The Home Depot Canada
Timmins, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 4 mins ago
TH
Associé, Ventes
The Home Depot Canada
Cranbrook, BC
- Part-time
Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales associates have an emphasis on department and product…
Added 4 mins ago
TH
Associé, Ventes
The Home Depot Canada
Cranbrook, BC
- Part-time
Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales associates have an emphasis on department and product…
Added 4 mins ago
TH
Associé, Ventes
The Home Depot Canada
Cranbrook, BC
- Part-time
Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales associates have an emphasis on department and product…
Added 4 mins ago
TH
Hardware Sales Associate Part-Time - 7255 Cranbrook
The Home Depot Canada
Cranbrook, BC
- Part-time
Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales associates have an emphasis on department and product…
Added 4 mins ago
TS
Store Associate
The Salvation Army in Canada
Mississauga, ON
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 4 mins ago
TH
Overnight Freight Team Part Time (AURORA)
The Home Depot Canada
Aurora, ON
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 4 mins ago
TH
Department Supervisor 12 Month Contract Full Time - OAKVILLE
The Home Depot Canada
Oakville, ON
- Full-time
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Customer Service Rep (Travel Enthusiast) On-Site
Concentrix
NS · Glace Bay, NS
- Full-time
As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united…
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Operations Officer II
Robertson & Company Ltd.
Mississauga, ON
- Contract
Create and/or recognize exceptional customer service through established programs
Added 4 mins ago
TH
Cashier Part Time - KITCHENER W
The Home Depot Canada
Kitchener, ON
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 4 mins ago
TH
Paint Sales Part Time - KITCHENER W
The Home Depot Canada
Kitchener, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
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Customer Wellness Specialist
Aisle
Vancouver, BC
- Full-time
You will work alongside our Customer Wellness Lead and you both report to our Chief Operating Officer sharing the support queue, with distinct areas of ownership. Yours are proactive…
Added 4 mins ago
TH
Flooring Sales Part-Time - CHATHAM
The Home Depot Canada
Chatham-Kent, ON · Chatham, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 4 mins ago
TH
PACKAGING & BRAND ANALYST
The Home Depot Canada
Bolton, ON
- Full-time
As a subject matter expert in packaging, the Packaging Analyst will be required to support the growth, quality and productivity within the business. The role requires daily business…
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Directeur de comptes, Services bancaires aux PME
TD
Montreal, QC · Saint-Laurent, QC
- Full-time
…Banking clients. Our dynamic professionals are committed to support our client needs including starting a business, managing in stability and stress, growing a business and transitioning a…
Added 4 mins ago
TH
Lumber Sales Associate Part-Time - 7052 Regina
The Home Depot Canada
Regina, SK
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 4 mins ago
TH
Department Supervisor Full-Time - 7265 Saskatoon South
The Home Depot Canada
Saskatoon, SK
- Full-time
…customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product…
Added 4 mins ago
WO
Territory Manager - LCBO-Conv (GTA East) (Full Time)
Women of the Vine & Spirits
Toronto, ON
- Full-time
…selling the company's products/services and providing excellent customer service to fulfill the potential of our suppliers and…
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DC Team Leader- FT Inbound (3rd Shift)
H&M
Ajax, ON
- Full-time
…team development, compliance, and continuous improvement to support customer satisfaction and business…
Added 4 mins ago
TS
Store Associate
The Salvation Army in Canada
Leduc, AB
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…

Faire

Customer Experience Associate (3 Month Fixed-Term Contract)

Kitchener, ON, Canada

From $23.7 CAD / hour

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Job details

Pay: From $23.7 CAD / hour
Posting language: English
Posted: Oct 8, 2026

Original job description

About Faire

Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town - we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.

We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role:

As a Customer Experience Associate at Faire, you will play a crucial role in empowering entrepreneurs to realize their dreams. In this dynamic position, you will engage directly with our brand and retailer partners, managing a range of experiences to significantly contribute to their business success. While this role requires individuals to have phone support experience, after completing training, you will have the opportunity to be staffed across various support modalities including phone, chat, or email, as per business requirements. This position is pivotal in delivering outstanding customer service across these channels. In this role, you will be employed on a temporary basis for approximately 90 days, subject to the evolving needs of Faire’s team. Successful candidates may be eligible for longer contract terms in the future.

Role Specifications

This is a hybrid role with three days/week in office and two days remote. All candidates must be able to accommodate the following:

Home Office: Must be in a quiet, enclosed room with a door - preventing any background noise from disrupting the customer experience when on phones.
Wifi Speed: Confirmed Wifi Speed of 10Mpbs

Ethernet connection preferred to increase network reliability

Technical Proficiency: Must possess the technical skills and familiarity with customer support tools necessary to work efficiently in a remote environment, including adherence to Faire’s data privacy and security protocols.
Self-Management and Flexibility: Strong self-management skills are essential for maintaining productivity in a remote setting. The role also requires flexibility to occasionally adjust hours for collaboration across different time zones.

What you’ll do

Provide high-quality, real-time support to customers via phone/email/chat, addressing their questions and concerns promptly and effectively.
Use CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions, ensuring all communications are logged and tracked accurately.
Work collaboratively with the team to meet and exceed key performance metrics such as response times, customer satisfaction, and issue resolution.
Participate in regular training and development sessions to continuously improve your skills and stay updated on Faire's products and policies.
Contribute to a team environment that encourages continuous learning, knowledge sharing, and peer support.

Qualifications

Experience in customer service, preferably in a phone-based support role.
Excellent verbal communication skills, with the ability to handle complex interactions professionally and empathetically.
Proficiency in using CRM and other customer support tools.
Strong problem-solving skills, with the ability to think quickly and provide effective solutions to customer issues.
A team player who is adaptable and agile, capable of working in a dynamic, remote environment.
Alignment with Faire's core values and a genuine passion for supporting and serving our community.

Salary Range

Canada: The starting pay for this role is $23.70 CAD per hour.

This role will also be eligible for benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.

Why you’ll love working at Faire

Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.
Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.
Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.
Real rewards. Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.
Belonging: We're intentional about building an environment where every Faire employee has equal access to opportunities, growth, and success.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)

Privacy

For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire’s Privacy Notice (https://www.faire.com/privacy)

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More about this job

Responsibilities

Provide high-quality, real-time support to customers via phone, email, and chat while managing interactions through CRM tools. Collaborate with the team to meet performance metrics and participate in ongoing training to improve service quality.

Requirements

Candidates must have experience in customer service, preferably in a phone-based role, and possess strong verbal communication and problem-solving skills. The role requires technical proficiency, the ability to work in a remote environment, and a quiet home office setup.

Skills

Customer service
Phone support
CRM
Zendesk
Kustomer
Salesforce
Problem-solving
Verbal communication
Data privacy
Self-management
Technical proficiency
Remote work

Benefits

Comprehensive benefits
Equity

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Wholesale Platform
Technology
Machine Learning
CRM
Zendesk
Kustomer
Salesforce
Remote Work
Hybrid
Data Privacy
Support Modalities
Retail
Entrepreneurship
Communication
Problem-solving
Performance Metrics

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