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Added 3 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 3 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Montreal, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 3 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 3 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 3 mins ago
W
(CAN) Self Checkout Attendant
Walmart
Saskatoon, SK
- Part-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 30 mins ago
IT
HVAC (heating, ventilation and air conditioning) technologist
Inland Technical Services
Kelowna, BC · Kamloops, BC
- From $39.03 CAD / hour
- Full-time
Added 48 mins ago
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Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
Service and technical support of existing equipment
Added 48 mins ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
Service and technical support of existing equipment
Added 48 mins ago
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Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
- Volunteer
The Sales engineering internship will focus on a variety of sales and customer related engineering tasks in a fast-paced environment. The ideal candidate is currently in a mechanical-or…
Added 48 mins ago
M
electrical engineering technologist
MegaResistors
Mississauga, ON
- Full-time
Added 1 hour ago
S
Outside Sales Representative
SiteTalent
Burnaby, BC
- $65,000 to $70,000 CAD / year
- Full-time
Follow through on quotes, orders, and issues quickly to deliver outstanding service
Added 1 hour ago
Beauty Advisor/Artist Sales Associate
ELC Beauty LLC
Cookstown, ON
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Added 1 hour ago
Beauty Advisor/Artist Beauty Advisor
ELC Beauty LLC
London, ON
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Added 1 hour ago
Field Support Specialist- Canada
DRiV
Vaughan, ON
We are looking for a Technical Product Specialist to cover the provinces of Ontario and Manitoba with focus in Toronto. Someone who is Red Seal certified with extensive product and…
Added 1 hour ago
CA-Pro
Apple
Edmonton, AB
…leaders and team members are kept up to date to deliver excellent customer…
Added 1 hour ago
YS
Cook
Yuzu sushi express Jonquière St-Hubert
Jonquière, QC
- From $18.5 CAD / hour
- Full-time
- On-site
Added 1 hour ago
CP
Front desk supervisor
CONFEDERATION PLACE HOTEL
Kingston, ON
- From $24.05 CAD / hour
- Full-time
- On-site
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Added 1 hour ago
HM
Transportation logistics supervisor
Highlight Motor Freight Inc.
Concord, ON
- From $73,000 CAD / year
- Full-time
- On-site
Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
Added 1 hour ago
F&
Showroom Assistant, Color & Design Sales
Farrow & Ball
Toronto, ON
- $20.5 CAD / hour
- Full-time
Promote and sell Farrow & Ball's Colour Consultancy service, providing knowledgeable guidance on colour selection, coordination, suitability, and use within a space.
Added 1 hour ago
T
Client Solutions Manager - Global Business Solutions - Canada
TikTok
Toronto, ON
- Full-time
…expertise in meeting client objectives and providing best-in-class customer service to both internal and external clients. The CSM will be responsible for negotiating and optimizing complex…
Added 1 hour ago
PO
Logistics planner
Peace Of Mind Services Inc
Slave Lake, AB
- From $34.61 CAD / hour
- Full-time
- On-site
Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
Added 2 hours ago
FV
Full-stack Developer
Fred Victor
Toronto, ON
- Full-time
We are seeking a skilled, proactive, and versatile Full Stack Application Developer to take ownership of our technical application portfolio.
Added 2 hours ago
K
Process Design Engineer/Analyst
Kinectrics
Toronto, ON
- Full-time
At Kinectrics, employees are recognized for their knowledge, experience, and contributions while working in a highly technical and challenging environment. Kinectrics puts you in the…
Added 2 hours ago
AS
Technical sales specialist
AirStream Systems Inc.
Waterloo, ON
- From $38.5 CAD / hour
- Full-time
- On-site
Develop reports and proposals to illustrate benefits from use of good or service
Added 2 hours ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…

Faire

Customer Experience Associate (3 Month Fixed-Term Contract)

Kitchener, ON, Canada

From $23.7 CAD / hour

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Job details

Pay: From $23.7 CAD / hour
Posting language: English
Posted: Oct 8, 2026

Original job description

About Faire

Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town - we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.

We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role:

As a Customer Experience Associate at Faire, you will play a crucial role in empowering entrepreneurs to realize their dreams. In this dynamic position, you will engage directly with our brand and retailer partners, managing a range of experiences to significantly contribute to their business success. While this role requires individuals to have phone support experience, after completing training, you will have the opportunity to be staffed across various support modalities including phone, chat, or email, as per business requirements. This position is pivotal in delivering outstanding customer service across these channels. In this role, you will be employed on a temporary basis for approximately 90 days, subject to the evolving needs of Faire’s team. Successful candidates may be eligible for longer contract terms in the future.

Role Specifications

This is a hybrid role with three days/week in office and two days remote. All candidates must be able to accommodate the following:

Home Office: Must be in a quiet, enclosed room with a door - preventing any background noise from disrupting the customer experience when on phones.
Wifi Speed: Confirmed Wifi Speed of 10Mpbs

Ethernet connection preferred to increase network reliability

Technical Proficiency: Must possess the technical skills and familiarity with customer support tools necessary to work efficiently in a remote environment, including adherence to Faire’s data privacy and security protocols.
Self-Management and Flexibility: Strong self-management skills are essential for maintaining productivity in a remote setting. The role also requires flexibility to occasionally adjust hours for collaboration across different time zones.

What you’ll do

Provide high-quality, real-time support to customers via phone/email/chat, addressing their questions and concerns promptly and effectively.
Use CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions, ensuring all communications are logged and tracked accurately.
Work collaboratively with the team to meet and exceed key performance metrics such as response times, customer satisfaction, and issue resolution.
Participate in regular training and development sessions to continuously improve your skills and stay updated on Faire's products and policies.
Contribute to a team environment that encourages continuous learning, knowledge sharing, and peer support.

Qualifications

Experience in customer service, preferably in a phone-based support role.
Excellent verbal communication skills, with the ability to handle complex interactions professionally and empathetically.
Proficiency in using CRM and other customer support tools.
Strong problem-solving skills, with the ability to think quickly and provide effective solutions to customer issues.
A team player who is adaptable and agile, capable of working in a dynamic, remote environment.
Alignment with Faire's core values and a genuine passion for supporting and serving our community.

Salary Range

Canada: The starting pay for this role is $23.70 CAD per hour.

This role will also be eligible for benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.

Why you’ll love working at Faire

Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.
Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.
Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.
Real rewards. Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.
Belonging: We're intentional about building an environment where every Faire employee has equal access to opportunities, growth, and success.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)

Privacy

For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire’s Privacy Notice (https://www.faire.com/privacy)

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More about this job

Responsibilities

Provide high-quality, real-time support to customers via phone, email, and chat while managing interactions through CRM tools. Collaborate with the team to meet performance metrics and participate in ongoing training to improve service quality.

Requirements

Candidates must have experience in customer service, preferably in a phone-based role, and possess strong verbal communication and problem-solving skills. The role requires technical proficiency, the ability to work in a remote environment, and a quiet home office setup.

Skills

Customer service
Phone support
CRM
Zendesk
Kustomer
Salesforce
Problem-solving
Verbal communication
Data privacy
Self-management
Technical proficiency
Remote work

Benefits

Comprehensive benefits
Equity

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Wholesale Platform
Technology
Machine Learning
CRM
Zendesk
Kustomer
Salesforce
Remote Work
Hybrid
Data Privacy
Support Modalities
Retail
Entrepreneurship
Communication
Problem-solving
Performance Metrics

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