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Added 7 mins ago
TH
Merchandising Associate : Part Time (TEMP) (Mon - Fri /6am - 2pm) - BURNABY
The Home Depot
Burnaby, BC
- Part-time
Added 7 mins ago
TH
Associé(e) dédié au Service PRO - Temps Plein - Disponible en tout temps
The Home Depot
Saint-Jean-sur-Richelieu, QC
- Full-time
…each department. This position also involves acting as a sales associate on the floor including all associated duties (e.g., keeping work area clean and…
Added 17 mins ago
KB
Project Sales Associate
Kent Building Supplies
Corner Brook, NL
- Full-time
…accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their…
Added 49 mins ago
FC
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
Liaise with Coordinator/Associate Dean to obtain special registration requirements and course loads for off-cycle students.
Added 49 mins ago
FC
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
Liaise with Coordinator/Associate Dean to obtain special registration requirements and course loads for off-cycle students.
Added 49 mins ago
FC
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
Liaise with Coordinator/Associate Dean to obtain special registration requirements and course loads for off-cycle students.
Added 49 mins ago
FC
Student Awards Team Lead - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
Added 49 mins ago
FC
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
Liaise with Coordinator/Associate Dean to obtain special registration requirements and course loads for off-cycle students.
Added 49 mins ago
FC
Systems Coordinator – Degree Audit - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
Under the general direction of the Associate Registrar – Admissions, Enrollment & Records, provides support and leadership relating to the Student Information System and systems supported…
Added 52 mins ago
Sales Associate
EssilorLuxottica Group
Richmond, BC
Added 52 mins ago
GT
Softgoods Associate (Part-Time)
Giant Tiger
Windsor, ON
- Part-time
Join Giant Tiger and gain meaningful work experience in a fun, community-focused environment. Our temporary opportunities offer competitive pay and a chance to learn and grow with a proudly…
Added 1 hour ago
TU
Student Financial Business Support Analyst
The University of British Columbia
Vancouver, BC
- $7,727.33 to $11,112 CAD / month
- Full-time
…position report to the Manager, Student Financial Support and Associate Director, Business Solutions and…
Added 1 hour ago
LC
Promotional Merchandising Allocations Specialist (12 Month Contract)
Loblaw Companies Limited
Toronto, ON
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 1 hour ago
SH
Retail Sales Associate
Sunglass Hut
Nisku, AB
- Full-time
The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will…
Added 1 hour ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Oshawa, ON
- Part-time
Added 1 hour ago
LC
Grocery Manager/Supervisor
Loblaw Companies Limited
Vernon, BC
- Full-time
…accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their…
Added 1 hour ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Canada
- Part-time
Added 1 hour ago
SH
Retail Sales Associate
Sunglass Hut
Calgary, AB
- Full-time
The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will…
Added 1 hour ago
BV
SEASONAL ASSOCIATE
Bikini Village
Winnipeg, MB
- Full-time
Added 1 hour ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Winnipeg, MB
- Part-time
Added 1 hour ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Kingston, ON
- Part-time
Added 1 hour ago
PC
Temporary Sales Associate - Part-Time
PVH Corp.
Halton Hills, ON · Retail TH Halton Hills, ON
- Part-time
Welcome to the classic, American cool world of TOMMY HILFIGER. We are looking for a passionate Sales Associate who can deliver a top-notch customer experience and rock the sales floor (and…
Added 1 hour ago
SD
Pharmacien(ne), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Saint-Jérôme, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 1 hour ago
Seasonal Retail Sales Associate, Place Rosemère
Bell
Rosemère, QC
As a Sales Associate, you’ll be an expert in all things tech
Added 1 hour ago
Retail Hiring Event October 15, Galeries Rive-Nord
Bell
Repentigny, QC
As a Sales Associate, you’ll be an expert in all things tech

Faire

Customer Experience Associate (3 Month Fixed-Term Contract)

Kitchener, ON, Canada

From $23.7 CAD / hour

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Job details

Pay: From $23.7 CAD / hour
Posting language: English
Posted: Oct 8, 2026

Original job description

About Faire

Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town - we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.

We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role:

As a Customer Experience Associate at Faire, you will play a crucial role in empowering entrepreneurs to realize their dreams. In this dynamic position, you will engage directly with our brand and retailer partners, managing a range of experiences to significantly contribute to their business success. While this role requires individuals to have phone support experience, after completing training, you will have the opportunity to be staffed across various support modalities including phone, chat, or email, as per business requirements. This position is pivotal in delivering outstanding customer service across these channels. In this role, you will be employed on a temporary basis for approximately 90 days, subject to the evolving needs of Faire’s team. Successful candidates may be eligible for longer contract terms in the future.

Role Specifications

This is a hybrid role with three days/week in office and two days remote. All candidates must be able to accommodate the following:

Home Office: Must be in a quiet, enclosed room with a door - preventing any background noise from disrupting the customer experience when on phones.
Wifi Speed: Confirmed Wifi Speed of 10Mpbs

Ethernet connection preferred to increase network reliability

Technical Proficiency: Must possess the technical skills and familiarity with customer support tools necessary to work efficiently in a remote environment, including adherence to Faire’s data privacy and security protocols.
Self-Management and Flexibility: Strong self-management skills are essential for maintaining productivity in a remote setting. The role also requires flexibility to occasionally adjust hours for collaboration across different time zones.

What you’ll do

Provide high-quality, real-time support to customers via phone/email/chat, addressing their questions and concerns promptly and effectively.
Use CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions, ensuring all communications are logged and tracked accurately.
Work collaboratively with the team to meet and exceed key performance metrics such as response times, customer satisfaction, and issue resolution.
Participate in regular training and development sessions to continuously improve your skills and stay updated on Faire's products and policies.
Contribute to a team environment that encourages continuous learning, knowledge sharing, and peer support.

Qualifications

Experience in customer service, preferably in a phone-based support role.
Excellent verbal communication skills, with the ability to handle complex interactions professionally and empathetically.
Proficiency in using CRM and other customer support tools.
Strong problem-solving skills, with the ability to think quickly and provide effective solutions to customer issues.
A team player who is adaptable and agile, capable of working in a dynamic, remote environment.
Alignment with Faire's core values and a genuine passion for supporting and serving our community.

Salary Range

Canada: The starting pay for this role is $23.70 CAD per hour.

This role will also be eligible for benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.

Why you’ll love working at Faire

Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.
Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.
Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.
Real rewards. Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.
Belonging: We're intentional about building an environment where every Faire employee has equal access to opportunities, growth, and success.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)

Privacy

For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire’s Privacy Notice (https://www.faire.com/privacy)

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More about this job

Responsibilities

Provide high-quality, real-time support to customers via phone, email, and chat while managing interactions through CRM tools. Collaborate with the team to meet performance metrics and participate in ongoing training to improve service quality.

Requirements

Candidates must have experience in customer service, preferably in a phone-based role, and possess strong verbal communication and problem-solving skills. The role requires technical proficiency, the ability to work in a remote environment, and a quiet home office setup.

Skills

Customer service
Phone support
CRM
Zendesk
Kustomer
Salesforce
Problem-solving
Verbal communication
Data privacy
Self-management
Technical proficiency
Remote work

Benefits

Comprehensive benefits
Equity

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Wholesale Platform
Technology
Machine Learning
CRM
Zendesk
Kustomer
Salesforce
Remote Work
Hybrid
Data Privacy
Support Modalities
Retail
Entrepreneurship
Communication
Problem-solving
Performance Metrics

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