clerk, hotel front desk
- Lethbridge, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Work conditions and physical capabilities
Languages
English
Education
- Secondary (high) school graduation certificate
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hospitality industry
- Hotel, motel, resort
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- Client focus
- Dependability
- Efficient interpersonal skills
- Flexibility
- Organized
- Reliability
- Team player
More about this job
Responsibilities
Register arriving guests, assign rooms, manage reservations and group arrivals and departures, and process guest check-outs and payments. Respond to complaints, provide information about hotel services and local attractions, handle telephone calls, and assist guests with special needs.
Requirements
A secondary school graduation certificate is listed as the education requirement, and prior experience is an asset. The role requires customer focus, dependability, organization, flexibility, attention to detail, and the ability to work in a fast-paced environment, stand for extended periods, and work under pressure.
Skills
- Complaint Resolution
- Guest Registration
- Room Assignment
- Group Check-In and Check-Out
- Room Reservations
- Hotel Information
- Local Area Information
- Payment Processing
- Telephone Handling
- Guest Assistance
- Customer Service
- Attention to Detail
- Interpersonal Skills
- Organization
- Dependability
- Teamwork
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
Keywords
- Hospitality
- Hotel
- Motel
- Resort
- Front Desk
- Guest Registration
- Room Assignment
- Reservations
- Group Arrivals
- Group Departures
- Complaint Resolution
- Claims Resolution
- Payment Processing
- Telephone Calls
- Hotel Facilities
- Hotel Services
- Local Points Of Interest
- Special Needs Assistance
- Customer Service
- Attention To Detail
- Fast-Paced Environment
- Working Under Pressure
- Teamwork