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Fairgrounds

Fairgrounds - Experience Creator

Toronto, ON, Canada

$18 to $20 CAD / hour · Part-time

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Job details

Pay: $18 to $20 CAD / hour
Job type: Part-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Original job description

Are you energetic, personable, and passionate about creating memorable experiences? Fairgrounds is looking for a vibrant, people-first individual to join our team as an Experience Creator - someone who brings positivity, enthusiasm, and professionalism to everything they do.

If you love engaging with others, have a passion for racket sports (especially pickleball!), and take pride in delivering outstanding customer service, we want to hear from you!

About the Role: Experience Creator

As an Experience Creator, you'll be the face of Fairgrounds - ensuring every member and guest enjoys a seamless, welcoming, and elevated club experience. You’ll also lead and support our on-site pickleball programming, helping create fun, inclusive, and high-quality play opportunities for all skill levels.

Working closely with the Site Manager, you’ll help maintain daily operations, foster community, and uphold the energy and service standards that define the Fairgrounds experience. This role is a key part of shaping our community and delivering on the promise of what Fairgrounds can be.

Responsibilities

Provide exceptional customer service to all guests visiting the pro shop, creating a welcoming and fun environment
Assist members checking into the club and answering any questions in regards to court times, memberships and general inquiries,
Assist customers in finding and selecting the right pickleball equipment, apparel, and accessories.
Facilitate basic Pickleball programming (round robins, open plays, etc)
Offer product recommendations and knowledge to ensure customers make informed

purchasing decisions.

Process sales transactions accurately and efficiently using the point-of-sale system.
Maintain the cleanliness and organization of the pro shop and courts.
Do routine walk throughs to ensure all parts of the facility are running smoothly.
Demonstrate a thorough understanding of Fairgrounds' products and services, effectively communicating their features and benefits to customers.
Proactively identify opportunities to upsell and cross-sell products to enhance the customer experience and increase sales.
Assist with social media when applicable.
Promptly log and report any security incident/concerns when they arise.
Handle customer inquiries, requests, and complaints in a prompt and courteous manner, seeking resolutions when needed.
Track member satisfaction and log data as you see fit.
Assist with inventory management, including receiving, stocking, and conducting periodic stock checks.

Job Qualifications

Previous customer service experience, preferably in a retail or pro shop environment.
Basic knowledge of racket sports, particularly Pickleball and/or Padel
Excellent interpersonal skills and a friendly, outgoing personality.
Strong verbal communication skills to engage and assist customers effectively.
Willingness to learn about pickleball equipment and accessories.
Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
Attention to detail and accuracy when processing sales transactions.
Basic computer skills and familiarity with point-of-sale systems.
Ability to work independently as well as part of a team.
Flexibility to work weekends, evenings, and holidays as required.

Schedule

Between 3 and 8 hour shifts
Evening shift
Morning shift
Weekend availability

Rate Of Pay

$18-$20 /Hourly (depending on experience)

We appreciate all applicants for their interest in joining our team, but only those selected for an interview will be contacted.

Fairgrounds is an equal opportunity employer. We value diversity and foster an inclusive

environment for all employees and applicants. We celebrate different backgrounds,

perspectives, and experiences, and believe they contribute to the richness of our company

culture.

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More about this job

Responsibilities

Welcome and assist members and guests, handle pro shop sales and inquiries, and support pickleball programming for players of all skill levels. Maintain the shop and facility, assist with inventory and social media, and report security concerns while helping deliver a positive club experience.

Requirements

Previous customer service experience is preferred, along with basic knowledge of racket sports, especially pickleball or padel. Candidates should have strong communication and interpersonal skills, basic computer and point-of-sale familiarity, attention to detail, and flexibility to work evenings, weekends, and holidays.

Skills

Customer Service
Interpersonal Communication
Verbal Communication
Pickleball Knowledge
Retail Sales
Point-Of-Sale Systems
Product Recommendations
Upselling And Cross-Selling
Event Facilitation
Inventory Management
Facility Maintenance
Problem Resolution
Attention To Detail
Multitasking
Teamwork
Social Media

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Pro Shop
Pickleball
Padel
Racket Sports
Memberships
Court Times
Pickleball Programming
Round Robins
Open Play
Retail Sales
Point-Of-Sale System
Product Recommendations
Upselling
Cross-Selling
Inventory Management
Stock Checks
Facility Maintenance
Social Media
Member Satisfaction
Security Incident Reporting
Evening Shifts
Weekend Availability

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