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Fairgrounds

Fairgrounds Public Racket Club - General Manager

Toronto, ON, Canada

$70,000 CAD / year · Full-time

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Job details

Pay: $70,000 CAD / year
Job type: Full-time
Working hours: 40 hours/week
Posting language: English
Posted: Sep 22, 2026

Original job description

About Fairgrounds

Fairgrounds Public Racket Club is a community-first home for racquet sports - especially pickleball - where players of all levels come to connect, learn, and compete. With welcoming facilities, vibrant programming, and a hospitality-forward mindset, we’re building inclusive clubs that feel like your favorite neighbourhood hangout and your go-to place to play.

Role Overview

We’re growing and hiring a dynamic, organized, and people-driven General Manager (GM). As General Manager, you own the full site P&L and are accountable for member experience, daily operations, staff leadership, programming & scheduling, retail, and financial performance. You’ll be the face of Fairgrounds locally - building relationships with members, partners, and the broader community - while coaching a high-performing team and refining systems for scale.

If you thrive in a leadership role, love racket sports (especially pickleball!), and enjoy creating welcoming, community-driven spaces, we want to hear from you.

Key Responsibilities

Leadership & Staff Management

Hire, train, schedule, and develop all site staff; set clear standards and expectations.
Foster a positive, inclusive, and collaborative culture rooted in Fairgrounds’ service values.
Conduct regular performance check-ins; provide ongoing coaching, recognition, and accountability.
Maintain clear internal communication and cross-functional alignment with HQ.
Serve as liaison to selected club ambassadors.

Site Operations

Own day-to-day operations to ensure a clean, safe, organized, and on-brand facility.
Lead daily walk-throughs; proactively resolve maintenance, safety, and service gaps.
Implement and continuously improve SOPs for opening/closing, guest services, court turnover, and incident management.
Ensure compliance with health, safety, and licensing requirements; manage incident reporting and escalations.
Act as the membership expert, taking a consultative sales approach to optimize join/retain/engage.

Programming & Scheduling

Own court schedules and program mix (open play, round robins, clinics, leagues, tournaments, socials).
Align programming to member needs and brand goals; collaborate with coaching staff to ensure quality.
Monitor participation, waitlists, and court utilization; iterate using feedback and data.
Ensure accurate setup in scheduling/facility systems and on-site communication (displays, signage).

Business & Financial Oversight

Manage the location’s P&L; meet or exceed revenue, margin, and KPI targets.
Forecast, track, and report on membership, programming, court occupancy, retail, and ancillary revenue.
Process payroll accurately and on time; manage labor to plan.
Oversee retail: assortment planning, inventory controls, shrink management, and team sales coaching.
Ensure all transactions are processed accurately via POS; uphold cash-handling and audit procedures.
Drive operational efficiency and cost controls without compromising member experience.

Member & Community Engagement

Act as the on-site face of Fairgrounds - visible, approachable, and service-obsessed.
Build relationships with members, local groups, schools, and partners to grow participation.
Address member concerns with professionalism and care; close the loop on feedback.
Track and analyze member satisfaction data (NPS/CSAT, reviews) to guide continuous improvement.

Qualifications

2–3+ years in a management or supervisory role (hospitality, fitness, sport, or recreation preferred).
Proven ability to lead, motivate, and develop teams in a fast-paced, service-led environment.
Strong organizational, operational, and problem-solving skills; detail-oriented and hands-on.
Financial acumen with comfort managing budgets, payroll, KPIs, and P&L accountability.
Familiarity with scheduling, POS, and facility management software. (Podplay knowledge/experience is a bonus!)
Passion for customer service and community-building.
Interest or experience in racket sports (pickleball, padel, tennis, etc.).
Availability for flexible hours, including mornings, evenings, weekends, and holidays.

Schedule

Full-time, on-site (40 hours/week)
Includes morning, evening, and weekend availability
Salary is commensurate with experience and qualifications.

How To Apply

If you’re a strong leader with a passion for people and sport, we want to hear from you! Please submit:

Your resume
A brief cover letter explaining your interest and relevant experience
Your availability and any scheduling limitations

We thank all applicants for their interest - only those selected for an interview will be contacted.

Fairgrounds is an equal opportunity employer. We’re committed to building a diverse and inclusive team and welcome applications from individuals of all backgrounds, identities, and experiences.

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More about this job

Responsibilities

The General Manager is responsible for overseeing full site P&L, daily operations, and financial performance while leading staff and programming. They act as the local face of the club, building community relationships and ensuring a high-quality member experience.

Requirements

Candidates must have 2-3+ years of management experience in hospitality, fitness, or recreation. Strong operational, financial, and leadership skills are required, along with a passion for racket sports and community building.

Skills

Staff Management
P&L Management
Operations Management
Customer Service
Financial Forecasting
Retail Management
Scheduling
Leadership
Community Engagement
Problem Solving
Pickleball
POS Systems
Facility Management
Coaching
Inventory Control
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

P&L
Pickleball
Racket Sports
Hospitality
Fitness
Operations
Staff Leadership
Retail
Inventory Management
POS
Podplay
KPIs
Payroll
SOPs
Member Engagement
Community Building
Scheduling
Facility Management
Coaching
Customer Satisfaction
NPS
CSAT
Budgeting
Sales
Performance Management
Safety Compliance
Team Development
Strategic Planning
Marketing
Event Management

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