Closed listing
Adventure & Experiences Guide
- Banff, AB, Canada
At three years the pay rate for this role would be $29.30. · Temporary
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- At three years the pay rate for this role would be $29.30.
- Job type
- Temporary
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Company Description
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
Fairmont Banff Springs is looking for an energetic individual to assist in the delivery of our Adventure & Experiences Guiding program. Adventure & Experiences Guides should have a wide variety of talents but above all should have excellent customer service skills and a willingness to learn.
Starting Rate: $25.50 per hour
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $29.30.
We are looking for someone to start as soon as possible until January 2027.
Job Duties Include:
Your Skills & Qualifications:
Job Perks & Benefits:
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
Fairmont Banff Springs is looking for an energetic individual to assist in the delivery of our Adventure & Experiences Guiding program. Adventure & Experiences Guides should have a wide variety of talents but above all should have excellent customer service skills and a willingness to learn.
Starting Rate: $25.50 per hour
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $29.30.
We are looking for someone to start as soon as possible until January 2027.
Job Duties Include:
- Lead / Guide experiences not limited to guided wilderness, vehicle and bike tours, as well as walks and hikes.
- Share the history and culture of Canadian Rockies enthusiastically
- Assist in contacting guests before their hotel arrival to ensure smooth delivery of guided experiences
- Selling, booking and updating guided experiences
- Be responsible for a positive, safe and memorable experience for each and every guest
- Maintain positive working relationships with Parks Canada and adhere to all Parks regulations
- Assist in the set-up for all facilitated activities and execute clean-up duties upon completion of program, including cleaning and sanitizing of spaces and objects, before, during, and after the facilities open / activity ends
Your Skills & Qualifications:
- 16 hour Standard First Aid & CPR C level or greater is mandatory
- Apprentice Interpretive Guide Certification from IGA or equivalent
- Four Season Group Management Certification from IGA required
- Class 4 Drivers License and clean driving history
- Minimum one years recent experience working in a high-volume, fast-paced recreational / guiding environment
- Excellent work organization – ability to solve problems and respond to changing conditions or unexpected events
- Positive, outgoing and professional attitude with a passion for National Parks and Town of Banff
- Graduate or student of an Outdoor Recreation/ Ecotourism or Tourism program an asset
- Must be physically fit and able to run all activities in any weather including walking, hiking, biking.
- Must be able to lift and carry 40+ lbs and be on your feet for 8 hours a day
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
More about this job
Responsibilities
Lead guided wilderness, vehicle, and bike tours, as well as walks and hikes, while sharing the history and culture of the Canadian Rockies. Coordinate guest communications and bookings, ensure safe and memorable experiences, maintain relationships with Parks Canada, and prepare and clean activity spaces and equipment.
Requirements
Required qualifications include Standard First Aid and CPR C (or higher), Apprentice Interpretive Guide Certification or equivalent, Four Season Group Management Certification, and a Class 4 driver's license with a clean driving history. Candidates need at least one year of recent experience in a fast-paced recreational or guiding environment, strong organization and problem-solving skills, and the physical ability to lead activities in all weather and carry more than 40 pounds.
Skills
- Customer Service
- Wilderness Guiding
- Tour Guiding
- Interpretive Guiding
- Group Management
- Guest Communication
- Experience Booking
- Sales
- Safety Management
- Problem-Solving
- Work Organization
- Outdoor Recreation
- Physical Fitness
- Vehicle Operation
- Cleaning And Sanitizing
- Parks Regulations Compliance
Benefits
- Subsidized Staff Accommodation
- Complimentary Meal Per Shift
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Mental Health Benefits
- Orthodontic Benefits
- Fertility Drug Benefits
- Gender Affirmation Benefits
- Defined Contribution Pension Plan With Employer Matching
- Employee Travel Discounts
- Resort Facility Discounts
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Sports & Recreation
- Customer Service & Support
Keywords
- Standard First Aid
- CPR C
- Apprentice Interpretive Guide Certification
- Class 4 Driver's License
- Clean Driving History
- Wilderness Guiding
- Vehicle Tours
- Bike Tours
- Walking Tours
- Hiking
- Canadian Rockies
- Guest Experience
- Customer Service
- Experience Booking
- Parks Canada
- Parks Regulations
- Outdoor Recreation
- Ecotourism
- Tourism
- Safety
- Group Management
- Cleaning And Sanitizing