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Added 6 mins ago
DYNAMITE - Sales Associate PT - Champlain Place
Groupe Dynamite
Dieppe, NB
Full-time
…wardrobe. With stores across North America and an ever-growing community, we’re building a team that shows up boldly and makes an impact. If you're ready to bring an elevated presence and…
Added 6 mins ago
DYNAMITE - Seasonal Sales Associate - Champlain Place
Groupe Dynamite
Dieppe, NB
Temporary
…wardrobe. With stores across North America and an ever-growing community, we’re building a team that shows up boldly and makes an impact. If you're ready to bring an elevated presence and…
Added 6 mins ago
Senior Process Engineer - Industrial Water/Wastewater
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…design deliverables for critical infrastructure projects with community benefits. Our Team of over 200 process engineers support water, industrial, next generation agriculture, LNG,…
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Senior Operations Manager - Warehousing
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…occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for…
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Added 22 mins ago
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Added 22 mins ago
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Added 37 mins ago
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Programmer/Analyst - Initiatives/Opportunities
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Added 37 mins ago
HVAC Technician
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Added 38 mins ago
Social Worker Degree
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Added 38 mins ago
Manager, RMHC Marketing (12-month contract role)
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Toronto, ON
The Manager, Brand Marketing is a maternity leave contract role reporting to the Director, Brand Engagement. This role is accountable for leading the planning and execution of national…
Added 38 mins ago
Senior Process Engineer - Industrial Water/Wastewater
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…design deliverables for critical infrastructure projects with community benefits. Our Team of over 200 process engineers support water, industrial, next generation agriculture, LNG,…
Added 52 mins ago
Automation Manager (Full Time Contract - 12 Months)
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Reporting to the Senior Manager, Business Managed Technology Solutions, the Automation Manager will be responsible to lead and execute upon knowledge-based functions for business…
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Added 52 mins ago
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Added 53 mins ago
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Added 53 mins ago
store manager - Guelph, ON
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$62,500 to $82,600 CAD / year
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Added 53 mins ago
Design Manager, Data Centers
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AECOM is seeking an experienced Design Manager to join our growing Canadian Data Center team.
Added 1 hour ago
Assistant Meat Manager
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$21 CAD / hour
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Added 1 hour ago
Assistant Produce Manager
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$21 CAD / hour
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The opportunity to support local neighbourhoods through our community programs.

Fairmont Hotels & Resorts

Assistant Front Manager (Full Time)

AB, Canada
Edmonton, AB, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

Company Description

Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

Assistant Front Office Manager (Full Time)

In this role, you will be providing engaging, sincere, personalized service by creating the grandest of feelings for our guests. Showcase your interpersonal strengths as an Assistant Front Office Manager, where you will lead, train, and recognize your team in support of exceptional guest service.

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly, and engaging service
Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Ensure proper staffing and scheduling of all Front Office colleague in accordance to productivity and guidelines
Other duties as assigned

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs, and ramps

Qualifications

Your experience and skills include:

Highly organized, results-oriented with the ability to be flexible and work well under pressure
Service focused personality is essential. Strong interpersonal and problem solving abilities and the ability to lead by example
Previous experience in a similar leadership role is an asset
Prior experience working with Opera or a related system
ProServe Certificate
Valid Drivers license
Degree or Diploma in Hospitality Management is an asset

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information

What’s in it for you:

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support 
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities
Career development opportunities with national and international promotion opportunities. The sky is your limit

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Apply About employer

More about this job

Responsibilities

Support the Front Office Manager in overseeing department operations and ensuring service standards are consistently followed. Lead, train, and schedule colleagues, while responding promptly to guest concerns and coordinating with relevant teams to deliver memorable service.

Requirements

Candidates should be highly organized, results-oriented, service-focused, flexible, and able to work under pressure, with strong interpersonal and problem-solving abilities. Previous leadership experience and familiarity with Opera or a similar system are assets; a ProServe certificate and valid driver's license are listed, while hospitality management education is an asset.

Skills

Guest Service
Front Office Operations
Team Leadership
Staff Training
Staff Scheduling
Problem Solving
Interpersonal Communication
Organization
Flexibility
Working Under Pressure
Guest Concern Resolution
Opera System
ProServe Certification

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Mental Health Support
Employer Pension Matching
Employee Travel Discounts
Food And Beverage Discounts
Wellness Platform
Learning And Development Programs
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Front Office Management
Hospitality
Guest Service
Service Standards
Team Leadership
Staff Training
Staff Recognition
Staff Scheduling
Productivity Guidelines
Guest Concern Resolution
Opera
ProServe Certificate
Valid Driver's License
Hospitality Management
Personalized Service
Diversity And Inclusion
Edmonton
Fairmont
Accor

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