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Added 3 mins ago
CC
Merchandiser, Part-Time - Halton
Coca-Cola Canada Bottling Limited
Brampton, ON
- Part-time
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 3 mins ago
CC
Merchandiser- Seasonal (2-Month)
Coca-Cola Canada Bottling Limited
Richmond, BC
- Contract
Hours – Must be available Monday-Sunday up to 40hrs (Hours fluctuate based on business needs)
Added 19 mins ago
M
Overnight Guest Experience Expert
Marriott
Edmonton, AB
- Full-time
…approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties…
Added 34 mins ago
Merchandiser- Seasonal (2-Month)
CONA Services
Richmond, BC
Hours – Must be available Monday-Sunday up to 40hrs (Hours fluctuate based on business needs)
Added 34 mins ago
Merchandiser- Seasonal (2-Month)
CONA Services
Richmond, BC
Hours – Must be available Monday-Sunday up to 40hrs (Hours fluctuate based on business needs)
Added 48 mins ago
TS
French Customer Service Support Agent
The Sydney Call Centre
NB
- Other
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across…
Added 48 mins ago
TS
Bilingual French Call Center Representative
The Sydney Call Centre
SK
- Other
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across…
Added 48 mins ago
TS
French Customer Service Support Agent
The Sydney Call Centre
SK
- Other
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across…
Added 48 mins ago
TS
French Customer Service Support Agent
The Sydney Call Centre
AB
- Other
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across…
Added 48 mins ago
TS
Bilingual French Call Center Representative
The Sydney Call Centre
NB
- Other
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across…
Added 1 hour ago
H
Senior BI Engineer
Hays
Toronto, ON
- $80 to $95 CAD / hour
- Contract
This is a hands-on position suited for someone who enjoys building reports and dashboards, working directly with business stakeholders, solving complex data challenges, and supporting…
Added 1 hour ago
CS
Part-Time Merchandiser
CONA Services
Kindersley, SK
- Part-time
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 1 hour ago
CS
Part-Time Merchandiser
CONA Services
Kindersley, SK
- Part-time
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 1 hour ago
Cook (73% P/T) - NS Youth Centre
The Government of Nova Scotia
NS · WATERVILLE, NS
…adults and young persons. Within the Correctional Services core business area there are two programs: community corrections & correctional facilities. Each of these program areas is broken…
Added 1 hour ago
BG
Junior Project Manager - Orders and Large Accounts
BRC Group Inc.
Remote, Canada
- Full-time
- Remote
Responsible for large projects and accounts, at order stage, including government and private business in the Canadian and/or USA market.
Added 3 hours ago
SM
RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ETL with strong experience in data warehousing, business intelligence, reporting, ETL development, Oracle SQL/PL/SQL, Informatica, Crystal…
Added 4 hours ago
M
Guest Environment Expert
Marriott
Toronto, ON
- Part-time
…approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties…
Added 15 hours ago
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RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ETL with strong experience in data warehousing, business intelligence, reporting, ETL development, Oracle SQL/PL/SQL, Informatica, Crystal…
Added 15 hours ago
SM
RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ETL with strong experience in data warehousing, business intelligence, reporting, ETL development, Oracle SQL/PL/SQL, Informatica, Crystal…
Added 15 hours ago
SM
RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ETL with strong experience in data warehousing, business intelligence, reporting, ETL development, Oracle SQL/PL/SQL, Informatica, Crystal…
Added 16 hours ago
T
District Manager - Palm Springs / San Diego
Towne
NB · Chiasson Office, NB
- Full-time
…for financial, guest satisfaction, client satisfaction and business development objectives. The District Manager works closely with the Vice President of Operations/Regional Director…
Added 1 day ago
FH
Assistant Front Office Manager
Fairmont Hotels & Resorts
Calgary, AB
- Full-time
Monitor staffing levels, scheduling, and productivity to support operational and business needs.
Added 1 day ago
GC
AI Engineer
GEI Consultants, Inc.
Markham, ON
- $110,000 to $150,000 CAD / year
- Full-time
…on building, deploying, and integrating AI capabilities into business workflows in a secure, scalable, and maintainable…
Added 1 day ago
CC
St. Paul - Temporary Contract Merchandiser
Coca-Cola Canada Bottling Limited
AB · Blackfoot, AB
- Part-time
Proudly independent, we are a Canadian, family-owned business. Advancing a high-performing, collaborative and inclusive culture is at the core of our Vision to be the World’s Greatest…
Added 1 day ago
SM
RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ETL with strong experience in data warehousing, business intelligence, reporting, ETL development, Oracle SQL/PL/SQL, Informatica, Crystal…

Fairmont Hotels & Resorts

Assistant Front Office Manager

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 3, 2026
Posting language: English
Posted: Oct 4, 2026

Original job description

Company Description

About Sheraton Suites Calgary Eau Claire

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

Job Description

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Assistant Front Office Manager. The Assistant Front Office Manager is a key leader within the hotel’s front office team and an ambassador of its service culture. Working closely with the Front Office Manager, this role supports the seamless operation of the department while inspiring colleagues to deliver warm, intuitive, and personalized service.

As Assistant Front Office Manager, you will lead by example, anticipate guest needs, resolve concerns with confidence, and ensure every arrival, departure, and guest interaction reflects the hotel’s commitment to luxury, connection, and service excellence.

Key Responsibilities

Front Office Leadership & Operations

Support the Front Office Manager in the day-to-day leadership and operation of the department.
Serve as Manager on Duty, providing leadership and operational oversight across the hotel as required.
Ensure front office standards, procedures, and brand expectations are consistently upheld.
Monitor staffing levels, scheduling, and productivity to support operational and business needs.
Maintain a visible leadership presence, supporting the team during peak periods and high-volume operations.
Ensure accurate use of property management systems, cash handling, and front office procedures.

Guest Experience & Personalization

Deliver and role-model warm, professional, and personalized service throughout the guest journey.
Take ownership of guest concerns, resolving issues promptly and thoughtfully while ensuring appropriate follow-up.
Anticipate guest needs and empower colleagues to create memorable and meaningful moments.
Ensure guest preferences, special requests, and VIP requirements are communicated and followed through.
Promote hotel amenities, services, and experiences to enhance each guest’s stay.

Team Leadership & Development

Lead, coach, and develop Front Office colleagues to achieve service and operational excellence.
Provide ongoing feedback, recognition, and performance coaching in partnership with the Front Office Manager.
Support onboarding, training, and cross-training to build a confident and engaged team.
Foster a positive, inclusive, and collaborative environment where colleagues feel valued and empowered.

Communication & Collaboration

Partner closely with Housekeeping, Food & Beverage, Engineering, and other departments to ensure a seamless guest journey.
Communicate operational priorities, guest needs, and service opportunities clearly and proactively.
Maintain strong follow-up and accountability across all guest and operational matters.
Uphold all hotel, departmental, brand, health & safety, and emergency response standards.

Qualifications

Minimum 2 years of Front Office experience in a full-service or luxury hotel environment; previous supervisory or leadership experience preferred.
Strong understanding of front office operations, guest services, and luxury hospitality standards.
Proven ability to lead, coach, and motivate a diverse team in a fast-paced environment.
Computer proficiency, including Microsoft Office; experience with Lightspeed or a similar property management system is an asset.
Strong verbal and written communication skills in English; additional languages are an asset.
Highly organized, detail-oriented, and able to prioritize effectively with a strong sense of urgency.
Service-driven, composed, and confident when handling complex guest situations.
First Aid, health & safety, or emergency response certification/experience is an asset.
Embrace the company brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected.
Create an environment where colleagues are empowered, supported and recognized.

Physical Requirements

Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and overnight shifts as required.
Required to stay active for the full duration of scheduled shifts.
Ability to lift, push, or pull objects up to 11 kg, including luggage or operational supplies.

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support each other and we always stand together.

Integrity:

We build trust through mutual respect and being authentic.

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: resumes@sheratonsuites.com

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More about this job

Responsibilities

Support the Front Office Manager in daily department operations, serve as Manager on Duty when required, and uphold hotel service and operational standards. Lead and develop colleagues, personalize the guest experience, resolve concerns, and coordinate with other departments to ensure a seamless stay.

Requirements

At least two years of front office experience in a full-service or luxury hotel is required, with supervisory or leadership experience preferred. Candidates should demonstrate strong guest-service and team leadership skills, computer proficiency, effective communication, organization, and flexibility to work varied shifts; Lightspeed or similar PMS experience and safety certifications are assets.

Skills

Front Office Operations
Guest Service
Luxury Hospitality
Team Leadership
Coaching And Development
Guest Concern Resolution
Personalized Service
Property Management Systems
Cash Handling
Scheduling And Staffing
Microsoft Office
Communication
Organization And Prioritization
Health And Safety
Emergency Response

Benefits

Complimentary Upgrades
Extended Stays
Discounted Stays At Fairmont, Raffles, And Marriott Properties
Dining Discounts
Wellness Discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hotel Operations
Luxury Hospitality
Guest Services
Manager On Duty
Guest Experience
Personalized Service
Guest Concern Resolution
Property Management System
Lightspeed
Microsoft Office
Cash Handling
Staff Scheduling
Team Leadership
Coaching
Onboarding
Cross-Training
Housekeeping
Food And Beverage
Engineering
Health And Safety
Emergency Response
First Aid
VIP Requirements
Brand Standards

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