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Added 1 month ago
MAC Metrotown Assistant Manager Assistant Store Manager
Estée Lauder Companies
Burnaby, BC
Full-time
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 22 days ago
MAC Metrotown Assistant Manager Assistant Store Manager
ELC Beauty LLC
Burnaby, BC
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 10 days ago
Assistant Culinary Experience Manager
Impact Kitchen
Toronto, ON
$50,000 CAD / year
Full-time
As an Assistant Culinary Experience Manager (ACEM) at Impact Kitchen you set the culinary standard high and are passionate to ensure guests enjoy their experience through incredible food.…
Added 2 months ago
Assistant TECH Experience Manager - Internal
London Drugs INTERNAL
Gibsons, British Columbia
Other
The Assistant Manager - TECH Experience is a developmental position within the TECH division for individuals exhibiting the ability to progress to the position of Manager – TECH Experience.…
Added 16 days ago
Assistant Manager, Guest Experience | Edmonton (Expression of Interest)
lululemon
Edmonton, AB
Full-time
This is an expression of interest/evergreen posting for the Assistant Manager, Guest Experience role. By applying to this position, you are indicating to our Talent Acquisition and hiring…
Added 1 month ago
Assistant Manager, Customer Experience Solutions
ACI World - Airports Council International
Montreal, QC
Contract
Position title: Assistant Manager, Customer Experience Solutions
Added 23 days ago
Assistant Manager, Customer Experience
Mark's
Lloydminster, AB
Full-time
The Customer Experience Manager/Assistant Manager is a member of the store leadership team and is responsible for ensuring exceptional customer experiences in our Mark’s Stores. They lead…
Added 20 days ago
Assistant Manager: Lift Experience- Hourly
Vail Resorts
Whistler, BC
As a Lift Experience Assistant Manager, you are responsible for the day-to-day operations in the Lift Experience department. Your duty is to supervise role expectations and personal…
Added 24 days ago
Assistant Manager, Customer Experience
Canadian Tire Corporation
Lloydminster, AB
Full-time
The Customer Experience Manager/Assistant Manager is a member of the store leadership team and is responsible for ensuring exceptional customer experiences in our Mark’s Stores. They lead…
Added 1 month ago
Assistant Guest Experience Manager
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
The Assistant Guest Experience Manager supports the daily leadership of Concierge, Guest Relations, and Guest Activities while ensuring exceptional luxury service throughout the guest…
Added 19 days ago
VIP Assistant Guest Experience Manager
AccorHotel
Lake Louise, AB
Full-time
The Assistant Guest Experience Manager supports the daily leadership of Concierge, Guest Relations, and Guest Activities while ensuring exceptional luxury service throughout the guest…
Added 1 day ago
Assistant Manager, Guest Experience | Wharf St.
lululemon
Victoria, BC
Full-time
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our…
Added 11 days ago
Assistant Manager, Guest Experience | polo park
lululemon
Winnipeg, MB
Full-time
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our…
Added 25 days ago
Assistant Manager, Guest Experience | Rideau Centre
lululemon
Ottawa, ON
Full-time
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our…
Added 1 month ago
Assistant Manager, Guest Experience | Pine Centre Mall
lululemon
Prince George, BC
Full-time
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our…
Added 1 month ago
Assistant Manager, Guest Experience | Cornwall Centre
lululemon
Regina, SK
Full-time
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our…
Added 1 month ago
Assistant Manager, Guest Experience | Contract August 2026 - June 2027 | Royalty Crossing Pop Up, PEI
lululemon
Charlottetown, PE
Full-time
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our…
Added 1 month ago
Assistant Manager, Guest Experience | Place Ste-Foy
lululemon
Quebec, QC
Full-time
Added 1 month ago
Assistant Manager, Visitor Experience (15-month Contract)
Royal Ontario Museum
Toronto, ON
Full-time
We are seeking an Assistant Manager, Visitor Experience to provide leadership for ROM’s front-of-house operations while driving the behind-the-scenes initiatives that help deliver an…
Added 11 days ago
Assistant Manager, Visitor Experience (15-month Contract)
Royal Ontario Museum
Toronto, ON
$78,903 to $92,827 CAD / year
Full-time
We are seeking an Assistant Manager, Visitor Experience to provide leadership for ROM’s front-of-house operations while driving the behind-the-scenes initiatives that help deliver an…
Added 1 month ago
Customer Experience Lead - Assistant Manager (women's retail)
Laura Canada
Regina, SK
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look…
Added 2 days ago
Assistant Manager of Brand & Experience
Whistler Blackcomb
Whistler, BC
Full-time
The Assistant Manager of Brand & Experience is responsible for implementing the resort guest experience strategies. This is achieved through the execution of events and activations, partner…
Added 2 days ago
Assistant Store Manager - Customer Experience
PetSmart
Fort McMurray, AB
Full-time
PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy.…
Added 16 days ago
Assistant Store Manager - Customer Experience
PetSmart
Whitby, ON
Full-time
PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy.…
Added 2 months ago
Assistant Store Manager - Customer Experience
PetSmart
Ottawa, ON · Nepean, ON
Full-time
PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy.…

Fairmont Hotels & Resorts

Assistant Guest Experience Manager

Lake Louise, AB, Canada

Job type: Full-time
Posting language: English
Posted: Aug 8, 2026

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Original job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

The Assistant Guest Experience Manager supports the daily leadership of Concierge, Guest Relations, and Guest Activities while ensuring exceptional luxury service throughout the guest journey. This role is responsible for the day-to-day execution of guest experience standards, VIP arrivals, service recovery, colleague coaching, and operational coordination across departments. Through visible leadership and proactive decision-making, the Assistant Guest Experience Manager helps deliver seamless, personalized experiences aligned with Fairmont, Forbes and LQA standards.

Daily Operations

Lead the daily operation of Concierge and Suit VIP ensuring efficient execution of guest requests, transportation, dining reservations, activities, and special arrangements.
Conduct daily arrival reviews, prioritizing VIPs, ALL Elite Members, repeat guests, long stays, special occasions, and suite arrivals.
Coordinate with Front Office, Housekeeping, Fairmont Gold, Engineering, Culinary, and other departments to ensure rooms, amenities, and guest requests are delivered on time.
Champion the UR Venue platform to curate personalized itineraries and memorable guest experiences.
Maintain a visible presence in the lobby and throughout the resort, supporting colleagues and engaging guests during peak periods.
Perform Manager on Duty responsibilities as assigned.

Guest Experience

Deliver personalized service by anticipating guest needs and creating memorable experiences throughout the stay.
Coordinate VIP amenities, celebrations, proposals, anniversaries, and special occasions.
Ensure guest preferences and profiles are accurately maintained within Opera Cloud, UR Venue platform and communicated to operational teams.
Resolve guest concerns promptly through effective service recovery while following established empowerment guidelines.
Support and promote the resort's "Make Special Happen" culture through meaningful guest interactions.
Partner with the Resort Adventure Centre and operational teams to enhance the guest journey.

Leadership & Team Development

Provide daily coaching, direction, and performance feedback to Concierge and Guest Relations colleagues.
Support recruitment, onboarding, scheduling, colleague development, and recognition initiatives.
Conduct regular training focused on luxury service standards, destination knowledge, emotional intelligence, and guest recovery.
Ensure compliance with Fairmont Brand Standards, LQA, and departmental SOPs.
Monitor guest feedback through TrustYou, LQA, guest surveys, and internal reporting, implementing improvements where required.
Recognize colleague achievements and support Employee Engagement Survey (EES) initiatives.

Qualifications

Minimum three years of leadership experience within Concierge, Guest Relations, Front Office, or luxury hotel operations.
Previous luxury hotel or resort experience preferred.
Strong knowledge of concierge operations, guest recovery, and personalized luxury service.
Experience with Opera Cloud (or equivalent PMS), Microsoft Office, and guest engagement platforms.
Strong communication, organizational, and interpersonal skills.
Knowledge of Banff National Park and regional attractions is considered an asset.

Additional Information

Job Perks & Benefits

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Applicants must be legally authorized to work in Canada.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment To Diversity & Inclusion

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

#CWMRLeadership

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More about this job

Responsibilities

Lead the daily operations of the Concierge and Guest Relations teams to ensure exceptional luxury service and personalized guest experiences. Coordinate VIP arrivals and inter-departmental logistics while providing coaching and performance feedback to staff.

Requirements

Requires a minimum of three years of leadership experience in luxury hotel operations, specifically within Concierge or Front Office. Proficiency in Opera Cloud and strong knowledge of luxury service standards and guest recovery are essential.

Skills

Luxury Service Standards
Guest Relations
Concierge Operations
Service Recovery
Team Leadership
Operational Coordination
Opera Cloud
UR Venue
Interpersonal Communication
Performance Coaching
VIP Management
Staff Scheduling

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health benefits
Orthodontics benefits
Fertility drugs and gender affirmation benefits
Defined contribution pension plan with employer matching
Employee travel program discounts
Mountain explorer travel program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Luxury Service
Opera Cloud
UR Venue
LQA
Forbes Standards
Guest Experience
VIP Management
Service Recovery
Concierge
Guest Relations
Banff National Park
TrustYou
SOPs
Front Office
Hotel Management

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