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Added 51 mins ago
BV
ASSISTANT MANAGER
Bikini Village
Saskatoon, SK · Greater Saskatoon Metropolitan Area
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 51 mins ago
PE
Structural Steel Estimator
PTW Energy Services
Calgary, AB
- Full-time
Amend estimates and manage changes throughout the project lifecycle in coordination with the Project Manager and client.
Added 51 mins ago
PE
Structural Steel Estimator
PTW Energy Services
Calgary, AB
- Full-time
Amend estimates and manage changes throughout the project lifecycle in coordination with the Project Manager and client.
Added 1 hour ago
CR
restaurant manager
Chuck's Roadhouse Bar & Grill
Courtice, ON
- Full-time
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Added 1 hour ago
MI
Millwright
Martinrea International
Woodbridge, ON
- Internship
Minimum 1 experience in similar position, or successfully completing a credited apprenticeship program.
Added 1 hour ago
W
Pharmacy Assistant - Part Time - Duncan
Walmart
Duncan, BC
- Part-time
…supervision), selecting appropriate products, performing the accuracy program, including 7 point, Visual and DIN checks, selecting and counting/ measuring & preparing appropriate products,…
Added 1 hour ago
MS
manager, security
Matric Security
Cambridge, ON
- Full-time
Participates in a government or community program or initiative that supports youth employment
Added 2 hours ago
CH
Sanctuary Program Manager /
Covenant House Vancouver - Vancouver, BC
Vancouver, BC · Covenant House Vancouver - Seymour
- Full-time
The Impact the Manager, Sanctuary Program can make:
Added 2 hours ago
CP
restaurant manager
Cosmic Pizza & Donair
AB · Edmonton, AB
- Full-time
Participates in a government or community program or initiative that supports persons with disabilities
Added 2 hours ago
SA
Assistant Restaurant Manager
SSP America
Richmond, BC
- Full-time
We’re looking for an Assistant Restaurant Manager who thrives in high-volume environments, leads from the floor, and partners closely with both the Restaurant General Manager and Kitchen…
Added 2 hours ago
SS
restaurant manager
Subway Sandwiches
Guelph, ON
- Full-time
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 2 hours ago
KS
restaurant manager
Kesar Sweets & Restaurant
Brampton, ON
- Full-time
Participates in a government or community program or initiative that supports persons with disabilities
Added 2 hours ago
SA
Assistant Restaurant Manager
SSP America
Richmond, BC
- Full-time
We’re looking for an Assistant Restaurant Manager who thrives in high-volume environments, leads from the floor, and partners closely with both the Restaurant General Manager and Kitchen…
Added 2 hours ago
Tenant Support Worker
Lookout Housing and Health Society
Courtenay, BC
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 2 hours ago
SD
Front Store Manager, Salaried Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
North Vancouver, BC
- Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 3 hours ago
SC
Sales Associate
Staples Canada
Fort St. John, BC
- Full-time
Support all merchandising and signage standards including planograms and stocking.
Added 3 hours ago
WC
Cashier
Walmart Canada
Saskatoon, SK
- Full-time
Processes all purchase transactions in a timely and efficient manner, including deactivation of merchandise with respect to the EAS Program.
Added 3 hours ago
LH
Job Title Tenant Support Worker
Lookout Housing + Health Society
Surrey, BC
- Internship
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 3 hours ago
MC
Senior Salesforce Administrator
Make-A-Wish Canada
Toronto, ON
- Full-time
We are looking for a Sr Salesforce Administrator to join our team at Make-A-Wish Canada. Reporting to the Manager of Business Applications, you will be responsible for the execution of…
Added 3 hours ago
LH
Job Title Coordinator
Lookout Housing + Health Society
New Westminster, BC
- Full-time
…shelter, and outreach programs. Under the direction of the Program Manager, this position provides operational oversight to ensure clientele receive pertinent services while supporting the…
Added 3 hours ago
Pharmacy Assistant - Part Time - Duncan
Walmart Canada
Duncan, BC
…supervision), selecting appropriate products, performing the accuracy program, including 7 point, Visual and DIN checks, selecting and counting/ measuring & preparing appropriate products,…
Added 3 hours ago
LH
Job Title Residential Building Attendant
Lookout Housing + Health Society
Vancouver, BC
- Full-time
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 3 hours ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Surrey, BC
- Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 3 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 3 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Completion of a Basic Cardiac Life Support (BCLS) program.

Fairmont Hotels & Resorts

Bilingual Night Royal Service Agent (Part Time)

Ottawa, ON, Canada

Full rate of pay of $26.57/hour

Apply About employer

Applications open in a new tab.

Job details

Pay: Full rate of pay of $26.57/hour
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

The title and job type details differ. Check the full description.

Original job description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Royal Service Agent (Part-Time).

What is in it for you:

Wonderful company culture - our colleagues are at the heart of all that we do
Food & Beverage discount of 50% in our restaurants
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Full rate of pay of $26.57/hour

Job Description

Reporting to the Royal Service & Loyalty Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service to our internal and external guests
Process all external and internal calls either by redirecting calls or assisting the caller
Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
Have a sufficient working knowledge of all departments
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Deliver and program wake up calls for guests
Send Secure Pay forms upon request
Maintain and ensure all guestroom telephones are in operating condition
Responsible for organizing daily amenity report and same day amenity requests
Take in-room dining food & beverage orders
Take dining reservations for our restaurants and answer questions regarding menu items and special dining events in an informative and helpful way
Create bills and post to guest accounts
Maintain proper telephone etiquette at all times
Have full knowledge of the hotel’s emergency procedures
Follow department policies, procedures, service standards and safety policies
Assist in the training of new colleagues
Other duties as assigned by the Royal Service and Loyalty Manager

Qualifications

Available to work overnight shifts
Fluent in both official languages
Previous related experience
Previous Point of Sale system experience preferred
Must have Smart Serve certificate
Food and Beverage experience is a strong asset
Ability to function effectively in emergency situations
Must possess outstanding guest services skills
Highly responsible and reliable
Must have excellent telephone manners and experience
Strong familiarity with computers - Must be able to type 40+ words per min
Strong team player and self-reliant

Additional Information

Physical Aspects of Position (include but are not limited to):

Sitting throughout shift and occasional lifting and carrying up to 20 lbs

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

Handle internal and external calls, respond to guest requests, provide hotel information, and coordinate wake-up calls, amenities, dining orders, reservations, and guest billing. Maintain guestroom telephone readiness, follow hotel service and safety procedures, support emergency response, and assist with training new colleagues.

Requirements

Candidates must be fluent in both official languages, available for overnight shifts, and have strong guest-service and telephone skills, computer familiarity, and typing speed of at least 40 words per minute. Related experience is required; Smart Serve certification is mandatory, while Point of Sale experience and Food and Beverage experience are preferred or considered strong assets.

Skills

Bilingual Communication
Guest Service
Telephone Etiquette
Call Handling
Problem Resolution
Follow-Up
Hotel Department Knowledge
Wake-Up Call Management
Point Of Sale Systems
Food And Beverage Ordering
Restaurant Reservations
Guest Account Billing
Computer Proficiency
Typing At 40+ Words Per Minute
Emergency Response
Teamwork

Benefits

Food And Beverage Discount
Employee Discount Card
Discounted Worldwide Hotel Rates
Learning And Development Programs

Visa sponsorship

Not detected in the job text

Keywords

Royal Service
Guest Services
Bilingual
Overnight Shifts
Telephone Etiquette
Call Handling
Guest Requests
Wake-Up Calls
Amenity Requests
In-Room Dining
Food And Beverage
Restaurant Reservations
Point Of Sale
Guest Account Billing
Smart Serve
Emergency Procedures
Hotel Operations
Computer Skills
Typing
Training
Safety Policies
Customer Service

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