Bilingual Royal Service Agent (Full-Time)
- Ottawa, ON, Canada
Full rate of pay of $25.57/hour · Full-time
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Job details
- Pay
- Full rate of pay of $25.57/hour
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Company Description
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Royal Service Agent (Full-Time).
What is in it for you:
Reporting to the Royal Service & Loyalty Manager, responsibilities and essential job functions include but are not limited to the following:
Physical Aspects of Position (include but are not limited to):
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Royal Service Agent (Full-Time).
What is in it for you:
- Wonderful company culture - our colleagues are at the heart of all that we do
- Food & Beverage discount of 50% in our restaurants
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Comprehensive extended health benefits package
- Full rate of pay of $25.57/hour
Reporting to the Royal Service & Loyalty Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service to our internal and external guests
- Process all external and internal calls either by redirecting calls or assisting the caller
- Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
- Have a sufficient working knowledge of all departments
- Serve as a liaison for Guests requiring information relating to all aspects of the hotel
- Deliver and program wake up calls for guests
- Send Secure Pay forms upon request
- Maintain and ensure all guestroom telephones are in operating condition
- Responsible for organizing daily amenity report and same day amenity requests
- Take in-room dining food & beverage orders
- Take dining reservations for our restaurants and answer questions regarding menu items and special dining events in an informative and helpful way
- Create bills and post to guest accounts
- Maintain proper telephone etiquette at all times
- Have full knowledge of the hotel’s emergency procedures
- Follow department policies, procedures, service standards and safety policies
- Assist in the training of new colleagues
- Other duties as assigned by the Royal Service and Loyalty Manager
- Available to work overnight shifts
- Fluent in both official languages
- Previous related experience
- Previous Point of Sale system experience preferred
- Must have Smart Serve certificate
- Food and Beverage experience is a strong asset
- Ability to function effectively in emergency situations
- Must possess outstanding guest services skills
- Highly responsible and reliable
- Must have excellent telephone manners and experience
- Strong familiarity with computers - Must be able to type 40+ words per min
- Strong team player and self-reliant
Physical Aspects of Position (include but are not limited to):
- Sitting throughout shift and occasional lifting and carrying up to 20 lbs
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
More about this job
Responsibilities
Handle internal and external calls, respond to guest requests, provide information about hotel services, and ensure timely follow-up. Manage wake-up calls, guest amenities, in-room dining orders, restaurant reservations, guest billing, and telephone operations while following hotel service and safety standards.
Requirements
Candidates must be fluent in both official languages, available for overnight shifts, and have related experience, strong guest-service and telephone skills, and the ability to type at least 40 words per minute. A Smart Serve certificate is required; Point of Sale experience is preferred, and Food and Beverage experience is a strong asset.
Skills
- Bilingual Communication
- Guest Service
- Telephone Etiquette
- Call Handling
- Problem Resolution
- Follow-Up
- Hotel Operations Knowledge
- Point Of Sale Systems
- Food And Beverage Service
- Dining Reservations
- Computer Skills
- Typing
- Emergency Response
- Teamwork
- Training
- Reliability
Benefits
- Food And Beverage Discounts
- Employee Discount Card
- Learning And Development Programs
- Extended Health Benefits
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Food & Beverage
Keywords
- Royal Service
- Guest Services
- Bilingual
- Overnight Shifts
- Telephone Etiquette
- Call Handling
- Guest Requests
- Hotel Operations
- Wake-Up Calls
- Secure Pay Forms
- Guestroom Telephones
- Amenity Reports
- In-Room Dining
- Food And Beverage
- Dining Reservations
- Point Of Sale
- Smart Serve
- Emergency Procedures
- Safety Policies
- Computer Skills
- Typing
- Training
- Customer Service
- Hospitality