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Added 7 mins ago
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Fairmont Hotels & Resorts

Business Analyst, Optimization & Performance

Banff, AB, Canada

Pay: Competitive Salary: $75,000-$79,000 gross annually, based on previous experience & education
Job type: Full-time
Apply by: Oct 30, 2026
Experience: 3-5 years of experience in business analysis, process improvement, operational excellence, transformation, consulting, or related fields.
Posting language: English
Posted: Sep 30, 2026

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Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Are you a curious problem-solver who enjoys working with data, improving processes, and finding smarter ways to work? Do you love turning insights into practical solutions that make a real impact?

As the Business Analyst, you’ll work across the organization to identify opportunities, improve performance, and leverage technology, automation, and AI to help our teams work smarter and deliver better results.

Competitive Salary: $75,000-$79,000 gross annually, based on previous experience & education

Job Duties Include:

Reporting to: Manager, Finance and Business Support, responsibilities and essential job functions include but are not limited to the following:

Business Process Optimization

Analyze business processes, workflows, and reporting practices across Finance, Operations, and Technology.
Identify inefficiencies, bottlenecks, risks, and opportunities for improvement.
Support the design and implementation of future-state processes that improve productivity, accuracy, compliance, and service delivery.
Develop business cases, process maps, financial models, and recommendations supported by data analysis.
Measure and report the impact of improvement initiatives and realized business benefits.

Data Analytics & Performance Reporting

Develop and maintain dashboards, KPI scorecards, reports, and performance tracking tools.
Analyze financial and operational performance, including revenue, labor productivity, food cost, expenses, and working capital metrics.
Provide actionable insights and recommendations to support strategic and operational decision-making.
Identify opportunities to improve reporting through automation, visualization, and modern analytics tools.

Digital Enablement & AI Adoption

Identify opportunities to leverage Microsoft Copilot, Power Platform, and other digital solutions to streamline workflows and reduce manual effort.
Collaborate with Technology teams to evaluate and implement automation and productivity tools.
Explore practical applications of AI-enabled solutions to improve efficiency, reporting, and decision-making.

Strategic Projects & Stakeholder Engagement

Support cross-functional transformation, optimization, and business improvement initiatives.
Facilitate stakeholder discussions, requirements gathering, and process improvement workshops.
Build effective working relationships across Finance, Operations, Technology, Food & Beverage, Rooms Division, and other business functions.
Prepare reports, presentations, findings, and recommendations for department and senior leadership.
Gather and analyze business requirements and translate them into practical recommendations.

Change Management & Implementation

Support implementation of approved process improvements and transformation projects.
Develop process documentation, standards, and best practices.
Assist with change management, communication, training, and user adoption activities.
Monitor implementation results and identify opportunities for further improvement.
Support the ongoing review and refinement of processes to ensure improvements are sustained.
All other duties as assigned

Qualifications

Previous experience in Royal Service, Guest Services or Front Desk is an asset
Bachelor's degree in Business Administration, Finance, Accounting, Operations, Information Systems, Data Analytics, Hospitality Management, or a related discipline.
MBA, CPA, CMA, Lean Six Sigma, or similar professional certifications are considered assets.
3-5 years of experience in business analysis, process improvement, operational excellence, transformation, consulting, or related fields.
Experience working across multiple business functions, particularly Finance and Operations.
Demonstrated success identifying, leading, and implementing process improvements that deliver measurable results.
Hospitality, resort, hotel, gaming, food & beverage, or service industry experience is preferred.
Experience with compliance, governance, internal controls, or audit-related activities is an asset.Technical Skills

Advanced Microsoft Excel & Microsoft 365 Suite
Microsoft Copilot and AI productivity tools
Power BI
Power Query
Microsoft Teams and SharePoint
Financial and operational analysis
Previous experience with Power Automate, SQL, ERP & Accounting Systems, Hotel PMS platforms and POS & Inventory Management Systems an asset

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

#CWMRLeadership

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More about this job

Responsibilities

Analyze and improve business processes across Finance, Operations, and Technology, using data to identify inefficiencies and recommend measurable improvements. Develop performance dashboards and reports, support digital and AI adoption, and collaborate with stakeholders to implement and sustain cross-functional initiatives.

Requirements

A bachelor's degree in a relevant business, finance, operations, information systems, analytics, or hospitality discipline is listed, with an MBA, CPA, CMA, Lean Six Sigma, or similar certification considered an asset. The role seeks 3–5 years of relevant experience, demonstrated process-improvement results, cross-functional experience, and strong Microsoft Excel, Microsoft 365, Copilot, Power BI, and Power Query skills.

Skills

Business Process Optimization
Data Analysis
Performance Reporting
Dashboard Development
Financial Analysis
Operational Analysis
Process Mapping
Business Case Development
Microsoft Excel
Microsoft 365
Microsoft Copilot
Power BI
Power Query
Power Automate
Stakeholder Engagement
Change Management

Benefits

Subsidized Staff Accommodation
Complimentary Meal Per Shift
Medical Insurance
Vision Insurance
Dental Insurance
Mental Health Benefits
Orthodontic Benefits
Fertility Drug Benefits
Gender Affirmation Benefits
Defined Contribution Pension Plan With Employer Matching
Employee Travel Discounts
Food And Beverage Discounts
Fitness Centre Discounts
Spa Discounts
Golf Course Discounts

Visa sponsorship

Not detected in the job text

Keywords

Business Process Optimization
Process Improvement
Operational Excellence
Business Analysis
Data Analytics
Performance Reporting
KPI Scorecards
Dashboards
Financial Modeling
Process Mapping
Financial Analysis
Operational Analysis
Microsoft Excel
Microsoft 365
Microsoft Copilot
Power Platform
Power BI
Power Query
Power Automate
SQL
ERP Systems
Accounting Systems
Hotel PMS
POS Systems
Inventory Management Systems
Artificial Intelligence
Automation
Change Management
Lean Six Sigma
Internal Controls

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