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Added 1 hour ago
A
Associé au support client
Aerotek
Montreal, QC
- Other
…paie et d'avantages sociaux. L'ASC est également le principal agent de liaison avec le siège social pour toutes les questions liées à la comptabilité. Les responsabilités spécifiques…
Added 2 hours ago
D
Client Financial Services Agent
Desjardins
Shawinigan, QC · Caisse Desjardins du Centre-de-la-Mauricie
- Full-time
As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business…
Added 2 hours ago
C
Mortgage Solutions Advisor, Remote - Bilingual
CIBC
Montreal, QC
- Full-time
Added 4 hours ago
BC
Anesthesia Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 5 hours ago
IG
AI Engineer
Insight Global
Toronto, ON
- $50 to $55 CAD / hour
- Contract
…within financial services environments - Build and implement agent-based tools and AI-driven workflows where applicable - Leverage modern AI tooling such as GitHub Copilot or similar to…
Added 6 hours ago
S
Technical Consultant
SymphonyAI
UNAVAILABLE, Ontario
- Full-time
We are reimagining financial crime compliance around connected risk intelligence, agent led workflows, and embedded governance, helping institutions strengthen controls, reduce manual…
Added 6 hours ago
S
Technical Consultant
SymphonyAI
UNAVAILABLE, Ontario
- Full-time
We are reimagining financial crime compliance around connected risk intelligence, agent led workflows, and embedded governance, helping institutions strengthen controls, reduce manual…
Added 7 hours ago
SA
Finance Business Partner (FP&A)
Schema App
Remote, Canada
- $105,000 to $110,000 CAD / year
- Full-time
- Remote
…connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control…
Added 9 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and potential clients, while providing and exceptional level of service. To…
Added 10 hours ago
TT
Senior Full Stack Software Engineer
True Talent Solutions Partners
Canada
- $200,000 to $275,000 USD / year
- Full-time
Establish effective practices for AI-assisted, agent-driven software development.
Added 10 hours ago
IF
Le Représentant des Ventes en Location/Rental Sales Associate
Impact Fulfillment Services
Montreal, QC
- Full-time
Le Représentant des Ventes en Location agira en tant qu'agent de ventes de première ligne pour la location de véhicules au crédit-bailactuel de l’entreprise, pour les comptes commerciaux de…
Added 11 hours ago
Payroll Tax Specialist - Canada - On Site
Vensure Employer Solutions
Westmount, QC
Process tax filings and payments via e-file, batch agent files, mag media and EFT debit and credit.
Added 14 hours ago
MD
Records Agent - Customer Svcs Specialist Int
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Added 14 hours ago
TI
Semantic Modeler
TS Imagine
Montreal, QC
- Full-time
Added 18 hours ago
DG
Life Insurance Agent
deVere Group
Toronto, ON
- Full-time
Added 20 hours ago
MF
Funding and Data Officer
McConnell Foundation
Toronto, ON
- Full-time
Acts as Toronto-based point of contact and booking agent for vendor and supplier relationships.
Added 20 hours ago
MP
Sales Consultant – Dubai Real Estate
McCone Properties
Vancouver, BC
- Full-time
Our average agent earned US$112,000 last year, tax free - the US$2.9 million is our best, not our typical. Commission only means no salary, so bring around six months of savings to see you…
Added 21 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and potential clients, while providing and exceptional level of service. To…
Added 22 hours ago
P
Administrative Assistant
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Added 22 hours ago
CG
Guest Service Agent Canalta Hotel
Canalta Group
Camrose, AB
- Full-time
Added 23 hours ago
EA
Catering Agent
Executive Aviation
Hamilton, ON
- Full-time
Come join us! Executive Aviation is hiring a Catering Agent for our team at the Hamilton Airport (YHM) who loves working in the travel and tourism industry. This role reports directly to an…
Added 1 day ago
IF
Rental Sales Associate
Impact Fulfillment Services
Montreal, QC
- Full-time
Le Représentant des Ventes en Location agira en tant qu'agent de ventes de première ligne pour la location de véhicules au crédit-bailactuel de l’entreprise, pour les comptes commerciaux de…
Added 1 day ago
UT
AGENT OU AGENTE DE RELATIONS HUMAINES-HUMAN RELATIONS AGENT
Ungava Tulattavik Health Center
Montréal-Est, QC
- Temporary
Added 1 day ago
BT
U.S. Corporate Tax Partner
Baker Tilly Canada
Toronto, ON
- Full-time
Added 1 day ago
BB
Représentant(e) des services techniques à domicile (Temps plein) / Field Technical Service Representative (Full Time)
Best Buy Canada
Saint-Bruno, QC
- Full-time
…services techniques à domicile, que nous appelons chez Best Buy agent(e) des services à…

Fairmont Hotels & Resorts

Central Services Agent

Richmond, BC, Canada

Full wage of $32.60/hr following the successful completion of probationary period · Full-time

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Job details

Pay: Full wage of $32.60/hr following the successful completion of probationary period
Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Company Description

Why work for Fairmont Vancouver Airport?

Steps away from the airline gates, Fairmont Vancouver Airport offers 397 beautifully appointed accommodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.

An inclusive, empowering and positive workplace, where we place people at the heart of everything we do. The opportunity to join one of Canada’s Great Place to Work®, alongside passionate hoteliers, where over 50% of our Leadership team is female and over 50% of promotions happen from within.

What is in it for you:

The opportunity to live, work and play across the world through our employee travel and internal transfer programs
Complimentary duty meal in our colleague dining room
Complimentary hotel stay for two through our BE OUR GUEST program
Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and collaboration with local charities
A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
30% reimbursement of TransLink monthly pass or YVR Employee Parking pass
Full wage of $32.60/hr following the successful completion of probationary period

Job Description

Central Services Agent

At Fairmont Vancouver Airport, every guest interaction is an opportunity to create a lasting memory. We invite you to showcase your exceptional interpersonal skills as Central Services Agent, where the knowledgeable and personalized service you provide by telephone will make our guests feel unique and valued.

What you will be doing:

Consistently offer professional, friendly and engaging service
Act as the point of contact for internal and external communications
Provide warm friendly service and efficient follow-up to all guest requests or concerns
Full knowledge of the department and hotel emergency and crisis procedures including: fire procedures, elevator entrapment and staff/guest medicals
Ensuring accurate records of guest calls to Central Services
Ensuring inter-departmental communication and co-operation in the interest of better guest satisfaction
Being well informed about all hotel facilities/events in order to provide information as required
Maintaining working knowledge of operating procedures of the following departments: Housekeeping, Front Office, Engineering, Guest Services, Food and Beverage
Maintaining knowledge of hotel rates and packages
Set up reservations in order to support the perfect arrival
Process shipping requests for guests
Process lost and found items
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program
Maintaining a safe and hazard free working environment
Completing daily task list
Other duties as assigned

Qualifications

Your experience and skills include:

Service focused personality is essential; experience is an asset
Able to handle a multitude of tasks in a fast-paced, ever-changing environment
Ability to focus attention on guest needs, remaining calm and courteous at all times
Previous customer related experience an asset
Must be flexible in terms of working hours - regular coverage of overnight shift
Ability to handle cash effectively and with accuracy
Prior experience working with Opera Cloud or a related system
Fluency in English; additional languages are a plus

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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More about this job

Responsibilities

Provide professional, personalized telephone service and respond efficiently to guest requests, concerns, reservations, shipping needs, and lost-and-found matters. Maintain accurate call records, share information across departments, stay informed about hotel services and procedures, and follow safety requirements.

Requirements

A service-focused personality and the ability to remain calm, courteous, and attentive in a fast-paced environment are required; prior customer service experience is an asset. Candidates must be flexible to cover overnight shifts, handle cash accurately, and preferably have experience with Opera Cloud or a related system; fluency in English is required.

Skills

Guest Service
Telephone Communication
Interpersonal Skills
Guest Request Follow-Up
Emergency Procedures
Record Keeping
Interdepartmental Communication
Hotel Operations Knowledge
Reservation Processing
Shipping Request Processing
Lost And Found Processing
Cash Handling
Opera Cloud
Problem Solving
Adaptability
English Fluency

Benefits

Employee Travel And Internal Transfer Programs
Complimentary Duty Meal
Complimentary Hotel Stay
Employee Discount Card
Extended Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Company-Matched Pension Plan

Visa sponsorship

Not detected in the job text

Keywords

Central Services
Guest Services
Telephone Service
Customer Service
Hotel Operations
Opera Cloud
Reservations
Cash Handling
Emergency Procedures
Crisis Procedures
Fire Safety
Elevator Entrapment
Medical Emergencies
Housekeeping
Front Office
Engineering
Food And Beverage
Guest Requests
Interdepartmental Communication
Call Records
Shipping Requests
Lost And Found
Hotel Rates
Hotel Packages
Health And Safety
Overnight Shifts

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