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Added 6 hours ago
BH
Resident Services Assistant (Casual)
Baptist Housing
Victoria, BC
- Part-time
We’re currently seeking a dedicated and compassionate Resident Services Assistant (Concierge) to join our team at Shannon Oaks Oak Bay, an all-inclusive premier Independent Living Residence…
Added 10 hours ago
GH
Guest Services Agent
Germain Hôtels
AB · Calgary, AB
- Full-time
…guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable…
Added 14 hours ago
AU
Security Guard - Residential Site - Concierge
Allied Universal
Toronto, ON · North York, ON
- $19 CAD / hour
- Full-time
The ideal candidate will have previous residential security and concierge experience, strong communication and customer service skills, and the ability to work effectively as part of a…
Added 14 hours ago
AU
Security Professional - Concierge - Patrol Guard
Allied Universal
Toronto, ON · Etobicoke, ON
- $18 CAD / hour
- Full-time
The ideal candidate will have previous residential security and concierge experience, strong communication and customer service skills, and the ability to work effectively as part of a…
Added 17 hours ago
GD
Customer Service Representative - Contract
Groupe Dynamite
Mont-Royal, QC
- Contract
Digital Concierge: Deliver instant, elevated support across email and live chat, transforming simple interactions into a truly luxurious online experience.
Added 1 day ago
RD
Accounting Clerk
Regional District of Nanaimo
BC · British Columbia, Canada
- Full-time
…assisting team members in their duties, as required, to meet service expectations, departmental goals, and objectives. The Accounting Clerk will also support the Regional District by…
Added 1 day ago
G
Premier Corporate Security Guard
GardaWorld
Vancouver, BC
- Full-time
…and globally recognized organizations. Combining exceptional concierge service with proactive security leadership, you will help create a safe, secure, and welcoming environment for…
Added 1 day ago
S
Security Concierge - Evening & Overnight - Full-time/Part-time - Marine Drive, Vancouver
SSRG
Vancouver, BC
- Full-time
- Part-time
As a Security Concierge, you will play an important role in protecting people, property, and assets while delivering exceptional customer service and maintaining a safe and secure…
Added 1 day ago
R
Associate, US Financial Consulting
Richter
Toronto, ON
- Full-time
Access to an on-demand concierge nannying, babysitting, and tutoring service
Added 1 day ago
Operations - Security Guard (Guardteck)
Kandor
BC
…a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and…
Added 1 day ago
Campus Security Guard - PT
GardaWorld
Vancouver, BC
Are you a vigilant, professional, and service-oriented individual who takes pride in creating safe and welcoming environments? We are seeking a Campus Security Guard to play a vital role in…
Added 1 day ago
SS
Concierge
Sunrise Senior Living
North Vancouver, BC · Sunrise of Lynn Valley
- Part-time
As a Concierge, you create the first impression of Sunrise - welcoming residents, families, and visitors while ensuring a warm, safe, and organized community experience.
Added 1 day ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 1 day ago
DG
Administrator, Client Services
Doane Grant Thornton LLP
AB · Edmonton, AB
- Full-time
Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge-like benefits, Work from anywhere in Canada in the summer for 4 weeks, and more!
Added 1 day ago
M
Residential Service Specialist - Multi-Residential
Morguard
Ottawa, ON
- Full-time
Our Resident Services Specialists are committed to providing exceptional customer service to all residents and fostering a company culture of a "Great Place to Be". They thrive in a…
Added 1 day ago
DG
Analyst, Tax - Research and Development and Government Incentives (SR&ED)
Doane Grant Thornton LLP
Toronto, ON
- Full-time
Professional and personal demeanour with excellent client service and interpersonal skills
Added 1 day ago
Guest Experience Ambassador (Casual) - Civic Hotel
Century Group
Surrey, BC
We are looking for people who care about great service, take pride in the details, and enjoy being part of a busy, guest-focused team.
Added 1 day ago
G
Part-Time Security Guard - School Facility (weekends)
GardaWorld
Toronto, ON
- Part-time
As a Concierge Security Guard, there is a high focus on customer service since you will be working with people all shift, in environments such as schools.
Added 1 day ago
CC
Security Concierge - FT Night
Centrum Concierge & Security Ltd.
Vancouver, BC
- Full-time
We are expanding our team and are currently looking for HIGH PROFILE Security Concierge team members for:
Added 1 day ago
FH
Whistler Experience Guide Supervisor
Fairmont Hotels & Resorts
Whistler, BC
- Full-time
Lead private guided experiences including hiking, biking, snowshoeing, skiing, and other resort activities while ensuring exceptional guest service and safety standards.
Added 1 day ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 1 day ago
Controller/Dispatcher
GardaWorld
Calgary, AB
Dispatch security personnel to incidents, alarms, emergencies, and service requests
Added 1 day ago
T
Client Specialist
Talbots
Victoria, BC
- Part-time
Support all service enhancers to build strong relationships including active use of Concierge.
Added 1 day ago
T
Client Specialist
Talbots
Victoria, BC
- Part-time
Support all service enhancers to build strong relationships including active use of Concierge.
Added 1 day ago
G
Controller/Dispatcher
GardaWorld
Calgary, AB
- Full-time
Dispatch security personnel to incidents, alarms, emergencies, and service requests

Fairmont Hotels & Resorts

Concierge, Full-Time

Vancouver, BC, Canada

Full rate of pay $30.22 per hour following 90 days of service · Full-time

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Job details

Pay: Full rate of pay $30.22 per hour following 90 days of service
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
Generous perks - Enjoy discounted rates at over 5,800 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
Opportunities to grow at Fairmont Waterfront and across the world at over 5,800 properties with Accor Group
Exclusive Experiences - One free stay through our Be Our Guest Program
Full rate of pay $30.22 per hour following 90 days of service
full-time and part-time permanent status colleagues.

Job Description

The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Waterfront. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay. Reporting to the Chef Concierge, your main responsibilities will include:

Consistently offer professional, friendly, and engaging service to all guests.
Develop and maintain strong guest relationships to ensure guest loyalty. Consistently deliver gracious, thoughtful and personalized service in every guest interaction.
Liaise with other departments to ensure a smooth management of operations, maintaining a close relationship with Housekeeping, Front Office, and Fairmont Gold.
Handle guest concerns effectively and efficiently, while ensuring proper logging and follow-up is conducted.
Participate in resolving guest concerns. Ability to identify, empathize and own appeasement of any guest concerns both in person and in writing.
Co-ordinate guest experiences efficiently and accurately via phone, email, text, in person or with other departments utilizing Alice reservation software.
Stay up to date on local Vancouver concierge information. Have an extensive knowledge regarding Vancouver attractions, restaurants and surrounding areas.
Assist with mail, messages and any plans or arrangements the guest intends to make during their stay.
Assist guests regarding hotel facilities in an informative and helpful way.
Promote and sell the services and concessions within the Hotel, as well as services offered by our suppliers.
Ensure the lobby is in peak condition at all times by actively circulating and reporting/entering work orders promptly.
Adhere to hotel emergency procedures and safety standards to maintain a safe work environment.
Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics.
Performs any and all other tasks which are assigned by leaders and support the leadership team with daily assigned tasks and operations.
Perform any and all other tasks and duties within Front Office department.
Please note that actual hours worked will fluctuate based on business needs.
Availability for shift work, including weekends, mornings, and evenings.

Qualifications

Previous experience in a luxury environment and passion for hospitality is required.
Excellent knowledge of the City of Vancouver, nearby areas, and local attractions.
Computer literate in Microsoft Window applications; previous experience with Opera Cloud, Open Table, and Kipsu text messaging system is an asset.
Sophisticated communication skills, both written and verbal.
Highly responsible & reliable with strong interpersonal and problem-solving abilities.
Energetic individual who is able to prioritize to complete many diverse tasks concurrently.
Ability to work well under pressure in a fast-paced environment.
Ability to work cohesively with fellow colleagues as part of a team, as well as independently.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Must be flexible in terms of working hours.

Additional Information

Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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More about this job

Responsibilities

Provide personalized concierge service, anticipate guest needs, recommend Vancouver attractions and services, and coordinate guest arrangements across communication channels. Resolve and document guest concerns, collaborate with hotel departments, maintain lobby standards, and follow safety and hotel procedures.

Requirements

Previous experience in a luxury environment and a passion for hospitality are required, along with excellent knowledge of Vancouver and nearby attractions. Candidates should have strong written and verbal communication, reliability, interpersonal and problem-solving skills, and the ability to multitask, work under pressure, and maintain flexible shift availability; experience with Opera Cloud, OpenTable, and Kipsu is an asset.

Skills

Guest Service
Guest Relationship Management
Personalized Service
Guest Concern Resolution
Concierge Services
Local Area Knowledge
Communication
Interpersonal Skills
Problem-Solving
Multitasking
Prioritization
Teamwork
Microsoft Windows Applications
Opera Cloud
OpenTable
Kipsu Text Messaging System

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Pension Plan
Discounted Hotel Rates
Food And Beverage Discounts
Transit Reimbursement
Subsidized Meals
Paid Hotel Stay

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Luxury Hospitality
Guest Services
Guest Loyalty
Guest Experience
Guest Concern Resolution
Vancouver Attractions
Restaurant Recommendations
Hotel Facilities
Front Office
Housekeeping
Fairmont Gold
Alice Reservation Software
Microsoft Windows
Opera Cloud
OpenTable
Kipsu
Lobby Operations
Hotel Emergency Procedures
Workplace Safety
Sustainability
Shift Work

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