Jobs in Canada

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Added 7 mins ago
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Staff Software Engineer, Analytics and Reporting Solutions ⭐
Achievers
Toronto, ON
- Full-time
Our Data Intelligence team builds backend services that turn data from our SaaS platform into high-value, actionable insights for our customers. We’re transforming the way data is used at…
Added 22 mins ago
M
Senior Advisor, GO Market Development
Metrolinx
Canada
- Full-time
Our GO Market Development Team is seeking a Senior Advisor to lead the identification, assessment, and monitoring of emerging and future travel markets that will shape future of GO Transit…
Added 22 mins ago
Supervisor, Nursing
Bayshore
Calgary, AB
…consistent format; ability to work independently and effectively lead a team; above average report writing and communication skills with both Field and Administrative employees; valid…
Added 22 mins ago
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Investment Specialist - Bilingual
CIBC
Toronto, ON · Salaberry-de-Valleyfield, QC · Ormstown, QC · Sainte-Julie, QC · Saint-Hyacinthe, QC · Châteauguay, QC · Beloeil, QC · Saint-Bruno, QC · Montreal, QC
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 22 mins ago
CO
Senior HR Business Partner
City of Saint John
Saint John, NB
- Full-time
You will work closely with the City’s senior leadership team, departmental managers, union partners, and lead and supervise talented HR staff to build a strong and resilient workforce…
Added 22 mins ago
AC
Maintenance Manager
Aramark Canada
AB · Edmonton, AB
- Full-time
…successful candidate will provide leadership to the maintenance team, oversee preventative and corrective maintenance programs, manage contracted services, support capital improvement…
Added 22 mins ago
BB
Senior Computer Sales Associate
Best Buy Canada
Calgary, AB
- Full-time
Grow your career in similar roles (sr. admin specialist, sr. product process specialist, sr. fulfillment specialist) or development roles (team lead, assistant store leader, store leader).
Added 22 mins ago
AC
Food Retail Brand Location Supervisor
Aramark Canada
Kingston, ON
- Part-time
Provide ongoing training and professional development for team members.
Added 22 mins ago
AC
Hourly Supervisor
Aramark Canada
Kingston, ON
- Part-time
Provide ongoing training and professional development for team members.
Added 22 mins ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
Post-Secondary education or skilled trade certification required · Must have the right to work in the United States (citizenship or green card)
Added 22 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 22 mins ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 22 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 22 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 22 mins ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 22 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
Lead and develop a competent, autonomous, and accountable IT team. Establish clear objectives and performance indicators, ensure rigorous budget management, and optimize the contribution of…
Added 22 mins ago
FH
Director, Front Office
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
The opportunity to lead and inspire a passionate team at one of Vancouver's most iconic luxury heritage hotels
Added 22 mins ago
FR
Credit Analyst, Director - Project Finance (Industrial, Transportation and Project Finance Ratings
Fitch Ratings
Toronto, ON
- Full-time
…attack and explain topics of analytical complexity. Fitch is a team-oriented work environment, so excellent communication skills are essential, as is a high productivity work-ethic and…
Added 22 mins ago
FR
Controller, Property Management
FirstService Residential Canada
Vancouver, BC
- Full-time
The Controller will lead a team of accounting team members and will be the primary lead for onboarding new clients for the Property Management division.
Added 22 mins ago
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Staff AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
The Enterprise Data & AI team is a strategic and operational driver of growth for lululemon, owning and building the data and AI platforms and products that enable the enterprise to operate…
Added 37 mins ago
GD
COMBO - Sales Team Leader FT - Outlet Collection Winnipeg
Groupe Dynamite, Inc Garage
Winnipeg, MB
- Full-time
Reporting to the Store Manager, your main focus as Sales Team Lead is to promote a positive shopping experience for each customer, while leading and inspiring a high-performing team to…
Added 37 mins ago
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Hotel Manager
AccorHotel
Vancouver, BC
- Full-time
…exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting…
Added 37 mins ago
AG
Client Service Manager, Hedge Funds
Apex Group Ltd
Toronto, ON
- Full-time
…clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa…
Added 37 mins ago
MM
Senior Information Management/BIM Manager
Mott MacDonald
Toronto, ON
- Full-time
At Mott MacDonald, we trust our brilliant people to do brilliant things in engineering, management, and development services, supporting multisector project work in over 150 countries. As…
Added 37 mins ago
W
Project Engineering Director , Nuclear
Worley
Markham, ON
- Full-time
…predictable execution. As a member of the project leadership team, the role serves as the senior technical lead and principal engineering interface, supporting the Project Director in…

Director, Front Office

Vancouver, BC, Canada

Competitive annual salary starting at $87,550, based on qualifications and experience, with performance-based compensation reviews · Full-time

Apply on LinkedIn About employer

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Job details

Pay: Competitive annual salary starting at $87,550, based on qualifications and experience, with performance-based compensation reviews
Job type: Full-time
Apply by: Dec 14, 2026
Posting language: English
Posted: Nov 14, 2026

Original job description

Company Description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic château-style architecture, green-clad copper roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Job Description

Director, Front Office

Lead with purpose. Inspire exceptional service. Preserve an icon.

At Fairmont Hotel Vancouver, exceptional hospitality begins with the people who bring it to life. Since 1939, our iconic Castle in the City has welcomed guests from around the world, creating memorable experiences through genuine care, timeless elegance, and thoughtful service.

We are seeking an experienced and inspiring Director, Front Office to lead our Front Office and Guest Services operations, including Front Desk and Bell Services. Reporting to the Director of Rooms, you will play a key role in shaping the guest journey, developing high-performing teams, and driving operational excellence across these departments.

This is an opportunity for a hands-on leader who combines a passion for luxury hospitality with strong business acumen, a collaborative spirit, and a genuine commitment to making every guest and colleague feel valued.

What's In It For You

Start the new year with an exciting leadership opportunity at Fairmont Hotel Vancouver, with onboarding planned for January 2027
An inclusive and empowering workplace where people are at the heart of everything we do
Competitive annual salary starting at $87,550, based on qualifications and experience, with performance-based compensation reviews
Comprehensive health and wellness benefits, including extended health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
Company-matched pension plan and access to the Group Registered Retirement Savings Plan (RRSP) (eligibility requirements apply)
Paid time off, including vacation, statutory holidays, and a paid birthday leave
Complimentary duty meals, dry-cleaning of business attire, and monthly TransLink pass reimbursement
Exclusive colleague travel privileges, including discounted room rates at Fairmont hotels worldwide and special rates across Accor properties
50% dining discount at participating restaurants in Vancouver, Victoria, and Whistler through the Pacific Northwest Food & Beverage Discount Program
A complimentary hotel stay with breakfast for two through our Be Our Guest program for newly hired colleagues
World-class learning, leadership development, and career opportunities across Accor's global hospitality network
Opportunities to give back through sustainability, charitable, and community initiatives
The opportunity to lead and inspire a passionate team at one of Vancouver's most iconic luxury heritage hotels

What You'll Be Doing

Leadership & Colleague Development

Lead and oversee the daily operations of Front Office and Guest Services, ensuring seamless arrivals, departures, and exceptional guest experiences.
Provide leadership, direction, and support to the Front Desk and Guest Relations Managers, as well as the Front Desk and Bell Services teams, fostering accountability, collaboration, and service excellence.
Inspire, mentor, and develop colleagues through ongoing feedback, recognition, performance management, and career development opportunities.
Partner with People & Culture on recruitment, onboarding, training, colleague engagement, and succession planning.
Ensure fair and consistent application of hotel policies and the Collective Bargaining Agreement, including scheduling, performance management, and colleague relations.

Guest Experience & Service Excellence

Champion an exceptional guest journey, ensuring seamless arrivals, personalized service, and memorable departures.
Maintain a visible leadership presence in the lobby and guest-facing areas, proactively engaging with guests and supporting colleagues.
Oversee VIP arrangements, group arrivals, special requests, and recognition of returning guests and loyalty members.
Take ownership of escalated guest concerns, ensuring timely, thoughtful resolutions and identifying opportunities for continuous improvement.
Drive guest satisfaction and service excellence through regular review of guest feedback, operational performance, and service recovery trends.
Ensure the hotel entrance, lobby, and guest arrival areas consistently reflect Fairmont's luxury standards, including presentation, cleanliness, ambiance, and overall atmosphere.

Operational & Financial Performance

Oversee Front Office operations, ensuring efficient workflows, appropriate staffing, accurate reporting, and consistent adherence to established service standards and procedures.
Partner with the Director of Rooms in developing and executing departmental objectives, operating budgets, forecasts, and strategic initiatives.
Manage labour productivity, scheduling, payroll oversight, and departmental expenses while balancing operational efficiency with service excellence.
Support revenue opportunities through room upselling, effective inventory management, and collaboration with Revenue Management and Reservations.
Champion the Accor Live Limitless (ALL) loyalty program, ensuring consistent recognition, colleague engagement, and achievement of enrolment and guest experience objectives.
Monitor key performance indicators and implement practical improvements that enhance guest satisfaction, colleague engagement, operational effectiveness, and profitability.
Ensure departmental compliance with financial controls, safety requirements, brand standards, and hotel policies.

Collaboration & Hotel Leadership

Work closely with the Director of Rooms and fellow department leaders to ensure seamless coordination across the hotel.
Participate in operational briefings, guest experience discussions, and service recovery meetings, ensuring effective communication and timely follow-up.
Serve as Manager on Duty when required, providing leadership and support during operational challenges, guest escalations, and emergency situations.
Promote a safe, respectful, and inclusive workplace while supporting the hotel's sustainability and community initiatives.
Carry out other related responsibilities as assigned.

Qualifications

What You Bring to the Role

A minimum of three (3) years of progressive leadership experience in Front Office, Guest Services, or Rooms Division operations, preferably within a luxury hotel environment, with demonstrated responsibility for managing multiple teams or operational functions.
Extensive knowledge of Front Office and Guest Services operations, luxury brand standards, and Forbes/AAA Diamond-level service expectations.
Demonstrated ability to lead, coach, and develop diverse teams, with a strong background in colleague training, performance management, and succession planning.
Strong operational and financial acumen, including labour management, budgeting, forecasting, revenue optimization, and the ability to analyze performance indicators and drive departmental results.
Experience working in a unionized environment, with an understanding of Collective Bargaining Agreement administration, is preferred.
Proficiency with hotel Property Management Systems; experience with Opera is strongly preferred.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), with the ability to analyze data, prepare reports, and present operational results.
A strong understanding of luxury hospitality, guest experience management, service recovery, and loyalty programs, with a commitment to consistently exceeding guest expectations.
Excellent communication, interpersonal, organizational, and problem-solving skills, with the ability to build effective relationships across departments and leadership levels.
Sound judgment, adaptability, and the ability to remain composed and solutions-focused in a fast-paced environment.
A collaborative, results-driven leadership style, with the confidence to make decisions, manage competing financial, operational, and people-related priorities, and lead by example.
A university degree or college diploma in Hospitality Management or a related discipline is preferred.
Flexibility to work varied schedules, including evenings, weekends, and statutory holidays, as operational needs require.

Physical Demands of the Role

A combination of office-based responsibilities and active leadership presence throughout the hotel's guest-facing areas.
Regular walking and standing, with occasional bending, kneeling, pushing, pulling, and navigating stairs or ramps.
Occasional lifting or carrying of items weighing up to 50 lbs.

Additional Information

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Recruitment Accommodations:

Fairmont Hotel Vancouver is committed to an inclusive and accessible recruitment process. If you require an accommodation at any stage, including when completing an assessment or attending an interview, please contact our People & Culture team. We will work with you to understand your needs and support your participation. All accommodation requests will be handled confidentially.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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More about this job

Responsibilities

Lead Front Office and Guest Services operations, including Front Desk and Bell Services, while developing teams and ensuring exceptional guest experiences. Manage operational and financial performance, guest service recovery, loyalty program objectives, compliance, and coordination with hotel leadership.

Requirements

Requires at least three years of progressive leadership experience in Front Office, Guest Services, or Rooms Division operations, preferably in a luxury hotel, along with strong team leadership and operational and financial skills. Candidates should have knowledge of luxury service standards, hotel property management systems (Opera preferred), Microsoft Office, and unionized environments; a hospitality-related university degree or college diploma is preferred.

Skills

Front Office Operations
Guest Services
Luxury Hospitality
Team Leadership
Colleague Development
Guest Experience Management
Service Recovery
Labour Management
Budgeting And Forecasting
Revenue Optimization
Property Management Systems
Opera
Microsoft Office
Collective Bargaining Agreement Administration
Operational Performance Analysis

Benefits

Health And Wellness Benefits
Extended Health Insurance
Paramedical Coverage
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Company-Matched Pension Plan
Paid Vacation
Statutory Holidays
Paid Birthday Leave
Complimentary Duty Meals
Business Attire Dry-Cleaning
TransLink Pass Reimbursement
Colleague Travel Discounts
Dining Discounts
Complimentary Hotel Stay With Breakfast
Learning And Leadership Development
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Services
Front Desk
Bell Services
Rooms Division
Luxury Hospitality
Guest Experience
Service Recovery
VIP Arrangements
Guest Satisfaction
Labour Productivity
Scheduling
Payroll Oversight
Departmental Budgets
Forecasting
Revenue Optimization
Inventory Management
Accor Live Limitless
Loyalty Program
Property Management Systems
Opera
Microsoft Office Suite
Collective Bargaining Agreement
Forbes Diamond Standards
AAA Diamond Standards
Performance Management
Succession Planning
Financial Controls
Safety Requirements
Sustainability

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Work requirements

Jobs in Canada