Jobs in Canada

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Added 52 mins ago
LH
Physiotherapist
Lifemark Health Group
Haileybury, ON
- $36.92 to $54.14 CAD / hour
- Internship
Lifemark Seniors Wellness is one of the largest rehabilitation focused companies dedicated to providing therapy solutions for seniors. With over 30 years of experience, we are a preferred…
Added 52 mins ago
BC
Director/Minister of Family Ministry
Baptist Convention Of Ontario & Quebec
Toronto, ON
- Full-time
The Director/Minister of Family Ministry provides strategic direction, oversight and implementation of a Ministry to children, youth, parents and other caregivers at Yorkminster Park…
Added 52 mins ago
PH
Sales Assistant, Pacesetter Homes
Pacesetter Homes Edmonton
AB · Edmonton, AB
- Full-time
Reporting to the Director, Sales, as the Sales Assistant, you will support the new home sales process. You also assist in maintaining the assigned show homes and sales centre and provide…
Added 1 hour ago
BP
Fastener Inside Sales
Boulons Plus
Manchester, AB
- Full-time
Schedule: Monday–Friday, 7:30 AM–4:00 PM — Full-Time, Day Shift
Added 1 hour ago
CM
Director, Liquidity Management
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information…
Added 1 hour ago
BO
Director, Credit Adjudication, Non-Bank Financial & Asset Dealer Finance
Bank of Montreal
Toronto, ON
- Full-time
As Director, Credit Adjudication, Non-Bank Financial & Asset Dealer Finance, you will serve as an independent credit authority responsible for assessing complex transactions, providing…
Added 3 hours ago
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Director, OTC & Trade Management
''
Toronto, ON
- Full-time
- Other
Position Title: Director, OTC & Trade Management
Added 3 hours ago
IF
Gestionnaire principal de la location/Senior Manager Rental
Impact Fulfillment Services
Montreal, QC
- Full-time
Depuis près de 100 ans, Ryder fournit à ses clients du monde entier des solutions intégrées de transport, de logistique et de gestion de la chaîne d'approvisionnement qui optimisent leurs…
Added 4 hours ago
VC
Advisor, Community Engagement
Vancouver Coastal Health
Vancouver, BC
- $38.9 to $55.92 CAD / hour
- Temporary
Report to the Director of Public Affairs and Stakeholder Relations
Added 4 hours ago
VC
Financial Analyst, Finance
Vancouver Coastal Health
Vancouver, BC
- $38.9 to $55.92 CAD / hour
- Full-time
Reporting to the Finance Director/Manager, the Financial Analyst supports Corporate Finance functions through enterprise-wide financial reporting, forecasting, planning, governance, and…
Added 4 hours ago
C
Sales Support Associate III
Coach
Toronto, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 4 hours ago
S
Director of Sales And Business Development
salesQB
Toronto, ON · Greater Toronto Area, Canada
- $112,300 to $282,400 CAD / year
- Full-time
Does your experience qualify you to be a Director of Sales And Business Development? Are you ready to help SMBs grow via your strategic sales leadership skills? This full-time role serves…
Added 5 hours ago
S
Manager, Planning and Project Controls, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Director, Project Management Office, BC Health Workday, the Manager, Planning and Project Controls has direct responsibility for the provision, development and…
Added 5 hours ago
PH
Manager, Planning and Project Controls, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Reporting to the Director, Project Management Office, BC Health Workday, the Manager, Planning and Project Controls has direct responsibility for the provision, development and…
Added 6 hours ago
A
Director, International Business Transformation & Strategy Execution (flexible location)
ABB
NL · AB · MB · ON · NS · BC · NB · Saint-Laurent, QC
- Full-time
This Director role is a strategic transformation position within ABB's NEMA International division, reporting to the EVP International Sales. The role is pivotal in building a scalable…
Added 6 hours ago
Director, High Risk Portfolio Management Team (Commercial Banking)
Bank of Montreal
Vancouver, BC · Winnipeg, MB · Victoria, BC · Calgary, AB · Edmonton, AB
Demonstrated ability to assess complex financial situations, identify risks, and recommend solutions aligned with risk appetite and enterprise policies.
Added 7 hours ago
GC
Technical Director
Game Companies
Vancouver, BC
- Full-time
The key function of the Technical Director is to lead and manage the engineering team. They direct, oversee, and communicate project engineering efforts while collaborating for feedback…
Added 7 hours ago
GC
Expert Technical Designer
Game Companies
Burnaby, BC
- $118,300 to $175,060 CAD / year
- Full-time
This role reports to the Design Director (Core Fantasy) and collaborates with engineering, design, and production leadership to deliver compelling, player-driven experiences.
Added 7 hours ago
F
HR & AI Systems Architect
Fortive
Remote, Canada
- Full-time
…evolving Fortive’s HR technology ecosystem. Reporting to the Director of HR Technology (Engineering & Platform), this position sits at the intersection of HR systems, enterprise…
Added 7 hours ago
F
Senior Director of Product - Strategy and Growth
Fortive
Canada
- Full-time
- On-site
…environmental, and human impacts. We provide advanced software solutions that help businesses around the world ensure compliance, reduce risk, and improve performance. As a global leader in…
Added 7 hours ago
GC
Senior Manager, Compensation
Game Companies
Vancouver, BC
- Full-time
…excellence (recruiting, learning, analytics). You will report to the Director, Global Compensation Partners, and also work as a project team member on compensation programs. You will work a…
Added 8 hours ago
NB
Corporate Finance Internships
National Bank of Canada
AB · Edmonton, AB
- Full-time
Within the Finance sector, you will be part of a team of more than 600 colleagues and report to the Director, Financial Planning and Analysis. Internships are currently available within the…
Added 8 hours ago
S
Senior Internal Auditor - Accounting and Operations
Solmax
Longueuil, QC
- Full-time
This hybrid position is based near the Longueuil Metro station and requires 3 days per week on site
Added 10 hours ago
GC
UI/UX Designer
Game Companies
Burnaby, BC
- $78,400 to $116,020 CAD / year
- Full-time
Translate complex player needs and gameplay systems into intuitive, elegant UX solutions.
Added 11 hours ago
T
Dynamics/Sharepoint Architect
TEKsystems
Toronto, ON
- $125 to $145 CAD / hour
- Contract
Reporting to: Director, Digital Solutions Delivery, or designate.

AccorHotel

Director, Front Office

Vancouver, BC, Canada

From $87,550 CAD / year · Full-time

Apply on jobs.smartrecruiters.com About employer

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Job details

Pay: From $87,550 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic château-style architecture, green-clad copper roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Job Description

Director, Front Office

Lead with purpose. Inspire exceptional service. Preserve an icon.

At Fairmont Hotel Vancouver, exceptional hospitality begins with the people who bring it to life. Since 1939, our iconic Castle in the City has welcomed guests from around the world, creating memorable experiences through genuine care, timeless elegance, and thoughtful service.

We are seeking an experienced and inspiring Director, Front Office to lead our Front Office and Guest Services operations, including Front Desk and Bell Services. Reporting to the Director of Rooms, you will play a key role in shaping the guest journey, developing high-performing teams, and driving operational excellence across these departments.

This is an opportunity for a hands-on leader who combines a passion for luxury hospitality with strong business acumen, a collaborative spirit, and a genuine commitment to making every guest and colleague feel valued.

What's In It for You

Start the new year with an exciting leadership opportunity at Fairmont Hotel Vancouver, with onboarding planned for January 2027
An inclusive and empowering workplace where people are at the heart of everything we do
Competitive annual salary starting at $87,550, based on qualifications and experience, with performance-based compensation reviews
Comprehensive health and wellness benefits, including extended health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
Company-matched pension plan and access to the Group Registered Retirement Savings Plan (RRSP) (eligibility requirements apply)
Paid time off, including vacation, statutory holidays, and a paid birthday leave
Complimentary duty meals, dry-cleaning of business attire, and monthly TransLink pass reimbursement
Exclusive colleague travel privileges, including discounted room rates at Fairmont hotels worldwide and special rates across Accor properties
50% dining discount at participating restaurants in Vancouver, Victoria, and Whistler through the Pacific Northwest Food & Beverage Discount Program
A complimentary hotel stay with breakfast for two through our Be Our Guest program for newly hired colleagues
World-class learning, leadership development, and career opportunities across Accor's global hospitality network
Opportunities to give back through sustainability, charitable, and community initiatives
The opportunity to lead and inspire a passionate team at one of Vancouver's most iconic luxury heritage hotels

What You'll Be Doing

Leadership & Colleague Development

Lead and oversee the daily operations of Front Office and Guest Services, ensuring seamless arrivals, departures, and exceptional guest experiences.
Provide leadership, direction, and support to the Front Desk and Guest Relations Managers, as well as the Front Desk and Bell Services teams, fostering accountability, collaboration, and service excellence.
Inspire, mentor, and develop colleagues through ongoing feedback, recognition, performance management, and career development opportunities.
Partner with People & Culture on recruitment, onboarding, training, colleague engagement, and succession planning.
Ensure fair and consistent application of hotel policies and the Collective Bargaining Agreement, including scheduling, performance management, and colleague relations.

Guest Experience & Service Excellence

Champion an exceptional guest journey, ensuring seamless arrivals, personalized service, and memorable departures.
Maintain a visible leadership presence in the lobby and guest-facing areas, proactively engaging with guests and supporting colleagues.
Oversee VIP arrangements, group arrivals, special requests, and recognition of returning guests and loyalty members.
Take ownership of escalated guest concerns, ensuring timely, thoughtful resolutions and identifying opportunities for continuous improvement.
Drive guest satisfaction and service excellence through regular review of guest feedback, operational performance, and service recovery trends.
Ensure the hotel entrance, lobby, and guest arrival areas consistently reflect Fairmont's luxury standards, including presentation, cleanliness, ambiance, and overall atmosphere.

Operational & Financial Performance

Oversee Front Office operations, ensuring efficient workflows, appropriate staffing, accurate reporting, and consistent adherence to established service standards and procedures.
Partner with the Director of Rooms in developing and executing departmental objectives, operating budgets, forecasts, and strategic initiatives.
Manage labour productivity, scheduling, payroll oversight, and departmental expenses while balancing operational efficiency with service excellence.
Support revenue opportunities through room upselling, effective inventory management, and collaboration with Revenue Management and Reservations.
Champion the Accor Live Limitless (ALL) loyalty program, ensuring consistent recognition, colleague engagement, and achievement of enrolment and guest experience objectives.
Monitor key performance indicators and implement practical improvements that enhance guest satisfaction, colleague engagement, operational effectiveness, and profitability.
Ensure departmental compliance with financial controls, safety requirements, brand standards, and hotel policies.

Collaboration & Hotel Leadership

Work closely with the Director of Rooms and fellow department leaders to ensure seamless coordination across the hotel.
Participate in operational briefings, guest experience discussions, and service recovery meetings, ensuring effective communication and timely follow-up.
Serve as Manager on Duty when required, providing leadership and support during operational challenges, guest escalations, and emergency situations.
Promote a safe, respectful, and inclusive workplace while supporting the hotel's sustainability and community initiatives.
Carry out other related responsibilities as assigned.

Qualifications

What You Bring to the Role

A minimum of three (3) years of progressive leadership experience in Front Office, Guest Services, or Rooms Division operations, preferably within a luxury hotel environment, with demonstrated responsibility for managing multiple teams or operational functions.
Extensive knowledge of Front Office and Guest Services operations, luxury brand standards, and Forbes/AAA Diamond-level service expectations.
Demonstrated ability to lead, coach, and develop diverse teams, with a strong background in colleague training, performance management, and succession planning.
Strong operational and financial acumen, including labour management, budgeting, forecasting, revenue optimization, and the ability to analyze performance indicators and drive departmental results.
Experience working in a unionized environment, with an understanding of Collective Bargaining Agreement administration, is preferred.
Proficiency with hotel Property Management Systems; experience with Opera is strongly preferred.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), with the ability to analyze data, prepare reports, and present operational results.
A strong understanding of luxury hospitality, guest experience management, service recovery, and loyalty programs, with a commitment to consistently exceeding guest expectations.
Excellent communication, interpersonal, organizational, and problem-solving skills, with the ability to build effective relationships across departments and leadership levels.
Sound judgment, adaptability, and the ability to remain composed and solutions-focused in a fast-paced environment.
A collaborative, results-driven leadership style, with the confidence to make decisions, manage competing financial, operational, and people-related priorities, and lead by example.
A university degree or college diploma in Hospitality Management or a related discipline is preferred.
Flexibility to work varied schedules, including evenings, weekends, and statutory holidays, as operational needs require.

Physical Demands of the Role

A combination of office-based responsibilities and active leadership presence throughout the hotel's guest-facing areas.
Regular walking and standing, with occasional bending, kneeling, pushing, pulling, and navigating stairs or ramps.
Occasional lifting or carrying of items weighing up to 50 lbs.

Additional Information

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Recruitment Accommodations:

Fairmont Hotel Vancouver is committed to an inclusive and accessible recruitment process. If you require an accommodation at any stage, including when completing an assessment or attending an interview, please contact our People & Culture team. We will work with you to understand your needs and support your participation. All accommodation requests will be handled confidentially.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Director of Front Office oversees daily operations for Front Office and Guest Services, ensuring exceptional guest experiences and operational excellence. They are responsible for leading, mentoring, and developing high-performing teams while managing departmental budgets and performance metrics.

Requirements

Candidates must have at least three years of progressive leadership experience in luxury hotel operations and strong financial acumen. Proficiency in hotel property management systems and experience in a unionized environment are strongly preferred.

Skills

Front office operations
Guest services
Luxury hospitality
Team leadership
Performance management
Budgeting
Forecasting
Revenue optimization
Opera property management system
Microsoft Office Suite
Service recovery
Unionized environment management
Staff scheduling
Strategic planning
Guest experience management

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Pension plan
RRSP
Paid time off
Duty meals
Dry-cleaning
TransLink pass reimbursement
Travel privileges
Dining discount
Hotel stay discount
Leadership development

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Services
Luxury Hotel
Hospitality Management
Opera
Microsoft Office
Budgeting
Forecasting
Revenue Management
Labour Management
Collective Bargaining Agreement
Service Recovery
Loyalty Programs
Performance Management
Succession Planning
Rooms Division
Forbes Standards
AAA Diamond Standards
Manager on Duty
Accor Live Limitless

Seniority

Manager

Perks

Generous paid time off
Retirement plan
Employee discount
Meals

Tools

Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook

Fields of study

Hospitality Management

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Work requirements

Jobs in Canada