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Added 52 mins ago
CH
Guest Experience Representative, Calgary (Winter 2026/27)
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Part-time
…effective problem-solving skills. A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders.…
Added 52 mins ago
M
Senior Java Full Stack Developer
Miratech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our…
Added 52 mins ago
M
Senior Java Full Stack Developer
Miratech
Toronto, ON
- Full-time
…leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our…
Added 1 hour ago
TR
Program Coordinator
The Reach Foundation Inc
Charlottetown, PE
- Full-time
REACH Foundation is looking for a strong leader with experience in leading programs and a passion for supporting youth in recovery for mental health challenges, including addictions. The…
Added 1 hour ago
Sales Representative
Orica
Kamloops, BC
Experience working in mining, explosives, blasting, or another technical industrial environment.
Added 1 hour ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
…leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our…
Added 1 hour ago
OF
Membership Sales Associate
Orangetheory Fitness 168
Markham, ON
- $18 to $19 CAD / hour
- Part-time
Orangetheory Fitness is committed to being an equal employer and a leader in supporting and valuing the diversity of the people, organizations, and communities we serve. Orangetheory…
Added 1 hour ago
M
Senior Data Architect
Miratech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our…
Added 1 hour ago
M
Senior Data Architect
Miratech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our…
Added 2 hours ago
EL
MAC Vaughan Mills On-Call
Estée Lauder Companies
Vaughan, ON
- Full-time
You will also like working as part of a high performing team to create impact with in-store events and to ensure that the store always achieves our high standards of visual merchandising to…
Added 2 hours ago
Transcription Services Specialist, Court Services
Veritext
AB · Vancouver, BC
…clients have the best tools available and the confidence of working with the market…
Added 2 hours ago
QR
Sales Representative
Quincaillerie Richelieu
Vancouver, BC
- Full-time
A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
Added 2 hours ago
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Warehouse - Material Handler
Quincaillerie Richelieu
Ottawa, ON
- Full-time
A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
Added 2 hours ago
QR
Warehouse - Team Leader
Quincaillerie Richelieu
Kitchener, ON
- Full-time
A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
Added 2 hours ago
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Warehouse Material Handler
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
Added 2 hours ago
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Sales Representative - Retail
Quincaillerie Richelieu
Barrie, ON
- Full-time
A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
Added 2 hours ago
QR
Warehouse - Team Leader
Quincaillerie Richelieu
Winnipeg, MB
- Full-time
A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
Added 2 hours ago
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Sales Representative - Panel
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
Added 2 hours ago
QR
Sales Representative - Retail
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
Added 2 hours ago
QR
WAREHOUSE – MATERIAL HANDLER
Quincaillerie Richelieu
Richmond, BC
- Full-time
A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
Added 2 hours ago
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Sales Representative - Coatings
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Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
Added 2 hours ago
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Panel Sales Supervisor
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
Added 2 hours ago
QR
Sales Representative - Industrial
Quincaillerie Richelieu
Kitchener, ON
- Full-time
A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
Added 2 hours ago
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Sales Representative
Quincaillerie Richelieu
Victoria, BC
- Full-time
A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
Added 2 hours ago
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Sales Representative - Industrial
Quincaillerie Richelieu
Mississauga, ON
- Full-time
A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.

Fairmont Hotels & Resorts

Director, Learning & Development, Pacific Northwest

Vancouver, BC, Canada

A competitive salary, starting from $90,000.00 per annum · Full-time

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Job details

Pay: A competitive salary, starting from $90,000.00 per annum
Job type: Full-time
Apply by: Nov 18, 2026
Experience: Minimum of 3-5 years' experience working in a similar leadership capacity within the hospitality or service industry
Posting language: English
Posted: Oct 20, 2026

Original job description

Company Description

This position is a hands-on role responsible for assessing the needs of the employee and leadership teams, facilitating programming, and developing a strategic learning plan with a goal of driving ongoing development and training for all. A strong focus will be placed on the ongoing development and delivery of learning materials that build skills, knowledge, and experience, supporting service excellence, colleague engagement, and effective leadership practices.

Job Description

What is in it for you:

Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
A competitive salary, starting from $90,000.00 per annum
Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
Opportunities to participate in sustainability, charity, and community engagement initiatives
Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties

What you will be doing:

Reporting to the Regional Director, People & Culture for the Pacific Northwest Region, will serve as a strategic partner to hotel leadership teams, at Fairmont Pacific Rim, Fairmont Waterfront, Fairmont Vancouver Airport, Fairmont Hotel Vancouver and Fairmont Empress, supporting the development of people, programs, and initiatives that drive colleague engagement and guest satisfaction across the region. This position will be required to travel.

Additionally, you will be responsible for:

Delivering corporate leadership training programs including: Brand and Service Culture, Luxury Onboarding, ACCOR Global Leadership Programs, Train-the-Trainer, and compliance programs.
Providing support to the Region with training implementation and in some cases assisting with facilitation at other properties as necessary.
Partnering with Fairmont & Raffles Global Team & ACCOR Learning Academy on the development and implementation of new programs and initiatives
Assisting in the development of a regional training plan for the hotels in Canada’s Pacific Northwest Region
Communicating learning opportunities within the region monthly
Participating in creating an environment of engaged leaders by being an active member of the leadership team. Creating strong interpersonal relationships that allow for coaching and guidance that supports both leaders and colleague engagement
Conducting and reviewing annual training audits and training needs analysis, providing recommendations and guidance for Leaders to ensure consistency of quality training
Monitoring LQA, TrustYou, Forbes and Employee Engagement results, assisting hotel Executive Committees in deployment of specific action plans to address issues and opportunities identified
Assisting Leaders through a consultation process in the evaluation, development and implementation of new or existing training programs to address specific performance or operational needs identified by hotels and colleagues
Facilitating the sharing of best practices within the region and the company in terms of learning, development and overall operational effectiveness strategies
Modeling and communicating the Fairmont values and employee value propositions
Assisting the People & Culture teams in preparing their annual learning budgets
Consulting with ACCOR Global Leadership program participants and where required with High Potential leaders and Inspire candidates on their Individual and Career Development plans
Collaborating with other Learning Managers in the Region with regular monthly calls and strategic direction
Seeking feedback from participants and their managers for effectiveness of learning and development programs
Maintaining accurate reporting on the training delivery and learning programs implemented
Following departmental policies, procedures, and service standards.
Maintaining a safe working environment and following all safety policies and procedures
All other duties as assigned

Qualifications

Your experience and skills include:

Minimum of 3-5 years' experience working in a similar leadership capacity within the hospitality or service industry
Previous experience delivering training program at a leadership level
Exceptional organizational skills, works well on their own, able to set and meet deadlines with quality results
Outstanding attention to detail and thrive on a multi-faceted workload
Ability to develop training programs will be an asset
Proven ability to adapt in an ever-changing business environment
Exceptional interpersonal, communications and presentation skills Energetic, enthusiastic, self-motivated and dynamic
Self-confident and able to communicate effectively with all levels of the organization
Able and willing to travel regularly
Ability to work remotely from time-to-time and rotate offices when needed
Certified Training Practitioner (CTP) designation is an asset
Certifications in DDI, Franklin Covey & Gallup Strengths Coaching an asset

Additional Information

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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More about this job

Responsibilities

Partner with hotel leadership teams across the Pacific Northwest to plan, develop, and deliver learning programs that strengthen colleague engagement, leadership, service quality, and guest satisfaction. Assess training needs, monitor performance and engagement results, advise leaders on development plans and improvement actions, and coordinate regional learning initiatives and reporting.

Requirements

Requires 3–5 years of experience in a similar leadership role in hospitality or the service industry, including experience delivering leadership-level training. Candidates should have strong organizational, communication, interpersonal, and presentation skills, be adaptable and able to travel regularly; a Certified Training Practitioner designation and DDI, Franklin Covey, or Gallup Strengths Coaching certifications are assets.

Skills

Leadership Training
Training Program Delivery
Learning And Development
Training Needs Analysis
Training Audits
Strategic Planning
Program Development
Coaching
Interpersonal Communication
Presentation Skills
Organizational Skills
Stakeholder Consultation
Employee Engagement
Performance Improvement
Budget Preparation
Adaptability

Benefits

Food And Beverage Discounts
Health Insurance
Paramedical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Company-Matched Pension Plan
Group RRSP
Complimentary Hotel Stay With Breakfast
Sustainability, Charity, And Community Engagement Initiatives
Training And Leadership Programs
Career Development Opportunities
Discounted Hotel Room Rates

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Learning And Development
Leadership Development
Brand And Service Culture
Luxury Onboarding
Accor Global Leadership Programs
Train-The-Trainer
Compliance Training
Training Needs Analysis
Training Audits
Employee Engagement
Guest Satisfaction
Service Excellence
LQA
TrustYou
Forbes
Individual Development Plans
Career Development Plans
High-Potential Leaders
Learning Budgets
Certified Training Practitioner
DDI
Franklin Covey
Gallup Strengths Coaching
People And Culture

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