Company Description
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!
Job Description
Engineering Manager
At the iconic Fairmont Hotel Vancouver, known as the “Castle in the City,” we don’t just maintain a building; we preserve a legacy.
As
Engineering Manager, you will play an important leadership role in the day-to-day care, operation, and preservation of one of Vancouver’s most historic and celebrated luxury hotels. Reporting to the Director and Assistant Director of Engineering, you will help lead the daily operations of the Engineering Department, ensuring maintenance activities, preventative maintenance programs, building systems, and operational priorities are carried out safely, efficiently, and to the highest standards.
You will work closely with the Engineering leadership team and colleagues across the hotel to maintain the reliability, functionality, safety, and presentation of our complex heritage property, while supporting the exceptional guest comfort and service standards that define the Fairmont experience.
This is a hands-on leadership role for a technically strong, organized, and people-focused leader who enjoys being close to the operation, coordinating daily priorities, supporting and developing the Engineering team, responding to operational challenges, overseeing contractors and maintenance work, and ensuring appropriate follow-through from identification through resolution.
What Is in It for You:
- An inclusive, empowering company culture where people are at the heart of everything we do
- The opportunity to work alongside passionate hospitality professionals committed to making the world a more welcoming place
- Competitive pay starting at $75,000, with annual reviews based on market conditions, performance, and capabilities
- Complimentary meals during your shift through our Colleague Dining Program
- Complimentary dry-cleaning of business attire
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program, with up to 50% off at our dining destinations in Vancouver, Victoria, and Whistler
- Travel reimbursement program for a TransLink monthly pass
- Extensive benefits package including health, dental, vision, life, and disability insurance for those meeting eligibility requirements
- Company-matched pension plan and the option to enroll in the Group Registered Retirement Savings Plan
- 10 days of paid vacation annually, increasing with service, along with statutory holidays and paid birthday leave
- Complimentary hotel stay for newly hired colleagues, including breakfast for two through our BE OUR GUEST program
- Colleague benefit card with discounted rates at Accor properties worldwide.
- The opportunity to work in a luxury hotel environment within a Vancouver heritage building, dating back to 1939
- Learning programs designed to sharpen your skills
- Opportunities to contribute through Corporate Social Responsibility activities
What You Will Be Doing:
Daily Engineering Operations
- Support the Director and Assistant Director of Engineering in the day-to-day operation of the Engineering Department
- Coordinate daily maintenance activities, work orders, operational priorities and colleague assignments to ensure timely completion and appropriate follow-through
- Conduct regular inspections of guest rooms, public areas, back-of-house spaces, mechanical areas and hotel facilities to identify maintenance requirements
- Monitor outstanding maintenance requests and recurring issues, escalating significant concerns to the Director or Assistant Director of Engineering as appropriate
- Support effective shift handovers and communication of outstanding work and operational priorities
- Maintaining engineering supplies and purchasing based on projects and daily operations.
- Help maintain Engineering workshops, mechanical rooms, storage areas and equipment in a safe, clean and organized condition
Guest Experience Excellence
- Ensure maintenance activities support the comfort, safety and overall experience of our guests
- Respond promptly to guest-related maintenance concerns and coordinate timely corrective action
- Work closely with Rooms, Housekeeping, Food & Beverage, Culinary, Security and other departments to resolve maintenance issues while minimizing disruption to guests and hotel operations
- Follow through on reported concerns to ensure work has been completed to the required operational and presentation standard
Preventative Maintenance & Building Operations
- Coordinate the daily execution of the hotel’s preventative maintenance programmed across guestrooms, public areas, back-of-house spaces and building systems
- Monitor scheduled preventative maintenance activities and follow up on incomplete or recurring items
- Support the reliable operation of HVAC, electrical, plumbing, refrigeration, heating, domestic hot water, controls and other critical building systems
- Identify recurring equipment issues, deterioration and repair requirements and bring recommendations forward to Engineering leadership
- Maintain accurate work-order, maintenance and inspection records
- Support the ongoing care and preservation of the hotel’s historic building fabric while meeting current operational requirements and luxury standards
Contractors, Projects & Quality Control
- Coordinate contractors, vendors and service providers completing maintenance, repair and project work throughout the hotel
- Conduct quality assurance inspections of completed work and identify deficiencies requiring correction
- Coordinate site access, scheduling and communication with hotel departments to minimize operational disruption
Utilities, Energy & Sustainability
- Monitor consumption of electricity, water, gas and other utilities
- Support Fairmont sustainability initiatives and responsible resource management within Engineering operations
People & Culture
- Provide day-to-day direction, coaching and support to Engineering colleagues
- Help coordinate departmental coverage and daily work assignments based on operational priorities
- Support onboarding, training and development of Engineering colleagues
- Foster a culture of teamwork, accountability, safety and responsive service
- Work effectively within a unionized environment and support the consistent application of departmental procedures and the applicable Collective Agreement
- Communicate colleague performance, attendance or operational concerns to Engineering leadership as appropriate
Safety, Compliance & Emergency Response
- Ensure daily Engineering activities are carried out in accordance with applicable safety requirements, hotel policies and established procedures
- Support compliance with applicable building, fire/life safety, environmental and occupational health and safety requirements
- Participate in inspections, audits, emergency preparedness activities and corrective action follow-up
- Respond to urgent maintenance situations, equipment failures and building-related emergencies and coordinate immediate action within the scope of the role
- Promptly escalate significant incidents, hazards, system failures or operational risks to Engineering leadership
- Support audit readiness and applicable Fairmont quality standards, including ECOSURE and LQA
Qualifications
What We’re Looking For
- Minimum 2 years of supervisory or management experience, preferably within a hotel, luxury hospitality or complex property environment.
- Previous hotel Engineering experience strongly preferred
- Power Engineering certification is an asset
- Knowledge of HVAC, electrical, plumbing, refrigeration, heating and general building maintenance systems
- Experience coordinating preventative maintenance programs, work orders and day-to-day maintenance operations
- Experience coordinating contractors, vendors, repairs and property improvement projects
- Working knowledge of occupational health and safety, fire/life safety and applicable regulatory requirements
- Strong leadership, communication, organization and problem-solving skills
- Ability to prioritize multiple operational requirements and maintain consistent follow-through
- Financial awareness with an understanding of maintenance costs, utilities, inventory and responsible resource management
- Computer literacy, including Microsoft Office and computerized maintenance/work-order systems
- Experience working in a unionized environment is an asset
- Professional, service-focused approach with a strong commitment to guest and colleague safety
Schedule & Operational Expectations
- Flexibility to work a variety of shifts based on the operational requirements of a 24/7 luxury hotel
- Participate in weekend coverage as required
- Occasional evening or overnight work may be required to support maintenance, projects, system work or operational needs
Working Environment
- Hands-on management role requiring regular mobility throughout a large, historic property
- Regularly works throughout guest areas, back-of-house spaces, mechanical rooms and Engineering work areas
- Physical activity may include standing, walking, bending, reaching and navigating stairs and other building areas
- Ability to safely lift and carry items up to 30 lbs., using appropriate assistance or equipment when required
- Fast-paced environment supporting a 24/7 luxury hotel operation
- Works within a unionized environment and collaborates closely with colleagues and leaders across all hotel departments
Additional Information
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
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