Closed listing
Front Desk Agent
- Banff, AB, Canada
At three years the pay rate for this role would be $25.65. · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- At three years the pay rate for this role would be $25.65.
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Company Description
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Agent, where you will be at the forefront of our guest experience.
Starting Rate: $20.18 per hour
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65.
Start date would be earlier if candidates have their own accommodations.
Job Duties Include:
Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:
Your Skills & Qualifications:
Job Perks & Benefits:
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Agent, where you will be at the forefront of our guest experience.
Starting Rate: $20.18 per hour
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65.
Start date would be earlier if candidates have their own accommodations.
Job Duties Include:
Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:
- Consistently offer professional, friendly and engaging service
- Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
- Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Assist guests regarding hotel facilities in an informative and helpful way
- Respond to each Guest who approaches the Reception Desk
- Drive rate through up-selling room brands
- Follow departmental and hotel policies, procedures, service and safety standards
- Other duties as assigned
Your Skills & Qualifications:
- Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
- Previous experience in Front Desk or customer service an asset
- Previous Property Management System (PMS) experience an asset
- Proficient in the English language (verbal & written), second language an asset
- Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees.
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
More about this job
Responsibilities
Welcome guests, manage check-ins and check-outs, settle accounts, and provide helpful information about hotel facilities. Document and resolve guest requests or complaints, follow up on satisfaction, promote room upgrades, and comply with hotel policies and safety standards.
Requirements
Candidates must be willing to work varied shifts, including evenings, weekends, early mornings, and overnights, and should have strong communication, organizational, interpersonal, and problem-solving abilities. Front desk or customer service experience and property management system experience are assets; English proficiency is required, and a second language is an asset.
Skills
- Guest Service
- Guest Check-In And Check-Out
- Account Settlement
- Complaint Resolution
- Guest Request Documentation
- Upselling
- Communication
- Analytical Skills
- Organization
- Administrative Skills
- Interpersonal Skills
- Problem Solving
- Teamwork
- Multitasking
- Working Under Pressure
- Property Management Systems
Benefits
- Subsidized Staff Accommodation
- Complimentary Meal Per Shift
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Mental Health Benefits
- Orthodontic Benefits
- Fertility Drug Benefits
- Gender Affirmation Benefits
- Defined Contribution Pension Plan With Employer Matching
- Employee Travel Discounts
- Food And Beverage Discounts
- Fitness Centre Access
- Spa Discounts
- Golf Course Discounts
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Sales
Keywords
- Front Desk
- Guest Services
- Hospitality
- Reception
- Check-In
- Check-Out
- Guest Account Settlement
- Guest Requests
- Complaint Resolution
- Guest Satisfaction
- Hotel Facilities
- Room Upselling
- Property Management System
- Customer Service
- Shift Work
- Communication
- Analytical Skills
- Organization
- Administrative Skills
- Problem Solving
- Teamwork
- Safety Standards
- English Language