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Added 11 mins ago
OI
Manager, Win50 Operations
OEG Inc.
Edmonton, AB
- Full-time
…million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in…
Added 11 mins ago
PH
Coding Application Specialist, Coding Services
Providence Healthcare
Surrey, BC
- Other
…residents, families, visitors and staff.Reporting to the Regional Manager, Coding Information Systems and Projects, and working closely with the Coding Leadership Team and Coding team, Data…
Added 11 mins ago
BF
Heavy Equipment Operator
Burnbrae Farms
Lyn, ON
- Full-time
…and processors, with farms, grading stations, and processing facilities across British Columbia, Alberta, Manitoba, Ontario, and…
Added 11 mins ago
T
Security Agent
Techo-Bloc
Longueuil, QC · Saint-Hubert, Quebec
- Part-time
Act proactively to detect, monitor, and report any potential security threats - dangerous situations, suspicious behavior, or other concerns - promptly notifying the Security Manager;
Added 11 mins ago
B
Talent Acquisition Advisor
BRP
Montreal, QC
- Full-time
…and the hiring managers. Reporting to the Talent Acquisition Manager, you will enjoy carrying out the following duties for the Global Functions…
Added 11 mins ago
B
Team Leader, Advanced Technology Group
BRP
Sherbrooke, QC
- Full-time
…employee working within the CTA, you will report to the Project Manager for the Advanced Technology and Electrical…
Added 11 mins ago
B
Global Technology Risk Manager
BRP
Montreal, QC
- Full-time
We are seeking a highly motivated Technology Risk Manager to strengthen our global risk management capabilities. This role will be the guardian of our Global Technology Risk Management…
Added 11 mins ago
B
Accessories Product Coordinator
BRP
Sherbrooke, QC
- Full-time
…Under the responsibility of the Accessories Global Product Manager, you will be working in collaboration with the Engineering, Design, Business Intelligence, Planning, Marketing, Sales and…
Added 11 mins ago
B
Senior Financial Analyst, Marketing
BRP
Montreal, QC
- Full-time
…role alongside the marketing team. Reporting to the Finance Manager – Marketing, you will serve as a financial business partner to the marketing teams and their management. You will…
Added 11 mins ago
B
Talent Acquisition Advisor
BRP
Valcourt, QC
- Full-time
…and the hiring managers. Reporting to the Talent Acquisition Manager, you will enjoy carrying out the following duties for the Global Functions…
Added 26 mins ago
DC
Building Automation Support Technician, Senior
Delta Controls
Surrey, BC
- Full-time
…solutions for commercial, healthcare, education, and leisure facilities. We delivered the world’s first fully integrated BACnet building solution for HVAC, lighting, and access…
Added 26 mins ago
DC
Building Automation Support Technician, Junior
Delta Controls
Surrey, BC
- Full-time
…solutions for commercial, healthcare, education, and leisure facilities. We delivered the world’s first fully integrated BACnet building solution for HVAC, lighting, and access…
Added 26 mins ago
TS
Supervisor, Housekeeping
Thermea Spa Village
Whitby, ON
- Part-time
Reporting to the Housekeeping Manager, the Housekeeping Supervisor performs various tasks related to the general maintenance of buildings and facilities, using work safe methods. The…
Added 26 mins ago
T
Security Agent
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Part-time
Act proactively to detect, monitor, and report any potential security threats - dangerous situations, suspicious behavior, or other concerns - promptly notifying the Security Manager;
Added 26 mins ago
T
Security Agent
Techo-Bloc
Chambly, QC
- Part-time
Act proactively to detect, monitor, and report any potential security threats - dangerous situations, suspicious behavior, or other concerns - promptly notifying the Security Manager;
Added 26 mins ago
MO
Manager of Recreation & Community Operations
Municipality of Grey Highlands
Markdale, ON
- $102,394.5 to $119,769 CAD / year
- Full-time
Reporting to the Director of Community Services, the Manager of Recreation & Community Operations is responsible for the overall coordination, administration, and operational leadership of…
Added 26 mins ago
CL
Purchaser
CCL Label
Toronto, ON · Etobicoke, ON
- Full-time
…specialty films, with over 26,000 employees and 213 production facilities across 42 countries. Our corporate offices are located in Toronto, Canada, and Framingham,…
Added 26 mins ago
L
Senior Responsible Supply Chain Manager, Western Hemisphere- Social Responsibility (Spanish speaking)
lululemon
Vancouver, BC
- Full-time
…and build brand purpose. We monitor working conditions in all facilities producing for lululemon, though our internal team and together with external partners. We work together with…
Added 26 mins ago
Facilities Supervisor
Indwell
Norfolk, ON
Position Description: Reporting to the Regional Facilities Manager (RFM), the Facilities Supervisor, is responsible for providing supervision and support to the team of Facilities…
Added 26 mins ago
LAUNDRY AIDE
Southbridge Healthcare LP
Toronto, ON
Observes operation of machines and reports malfunctions to Supervisor. Assists in maintaining laundry facilities, equipment and supplies. Advises Supervisor of inventory levels of chemicals…
Added 40 mins ago
ML
Health, Safety & Environmental Manager
Matix Lumber
Headingley, MB
- Full-time
We are looking for a Health, Safety & Environmental Manager who will lead the development, implementation, and oversight of health and safety programs within our group of companies located…
Added 40 mins ago
Regional Manager, Workplace - Americas
Infoblox
Burnaby, BC
We have an opportunity for a Regional Manager, Workplace - Americas to join our Workplace Operations & Events team in Burnaby, Canada, reporting to the Director, Global Workplace Operations…
Added 40 mins ago
RL
Software Programmer ( 6 months contract)
Romet Limited
ON · Mississauga, ON
- Full-time
Reporting directly to the ME and Facilities Manager, the Software Programmer will support and troubleshoot issues with the programming of production equipment. Will work with Mechanical and…
Added 55 mins ago
VP
System Integration Project Manager
Vista Projects
Calgary, AB
- Full-time
The System Integration Project Manager leads the delivery of SI projects at the intersection of engineering data, application development and emerging AI tooling. This role coordinates the…
Added 55 mins ago
TT
Procurement and Supply Chain Intern – Summer 2027
TTM Technologies
Toronto, ON
- Full-time
Mentors: Procurement Manager and Planning Manager

Fairmont Hotels & Resorts

Front Desk Agent

Banff, AB, Canada

At three years the pay rate for this role would be $25.65. · Full-time

Apply About employer

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Job details

Pay: At three years the pay rate for this role would be $25.65.
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Agent, where you will be at the forefront of our guest experience.

Starting Rate: $20.18 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65.

Start date would be earlier if candidates have their own accommodations.

Job Duties Include:

Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

Consistently offer professional, friendly and engaging service
Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Assist guests regarding hotel facilities in an informative and helpful way
Respond to each Guest who approaches the Reception Desk
Drive rate through up-selling room brands
Follow departmental and hotel policies, procedures, service and safety standards
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
Previous experience in Front Desk or customer service an asset
Previous Property Management System (PMS) experience an asset
Proficient in the English language (verbal & written), second language an asset
Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees.
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

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More about this job

Responsibilities

Provide professional, friendly service by greeting guests, managing check-ins and check-outs, settling accounts, and answering questions about hotel facilities. Record and coordinate resolution of guest requests or complaints, follow up on satisfaction, promote room upgrades, and comply with hotel policies and safety standards.

Requirements

Candidates must be willing to work varied shifts, including evenings, weekends, early mornings, and overnight shifts, and should have strong communication, organizational, interpersonal, and problem-solving abilities. Front desk or customer service experience and property management system experience are assets; English proficiency is required, while a second language is an asset.

Skills

Guest Service
Check-In And Check-Out
Guest Account Settlement
Complaint Resolution
Guest Request Follow-Up
Hotel Facilities Knowledge
Upselling
Communication
Analytical Skills
Organization
Administrative Skills
Interpersonal Skills
Problem Solving
Teamwork
Multitasking
Working Under Pressure

Benefits

Subsidized Staff Accommodation
Complimentary Meal Per Shift
Medical Insurance
Vision Insurance
Dental Insurance
Mental Health Benefits
Orthodontic Benefits
Fertility Drug Coverage
Gender Affirmation Benefits
Defined Contribution Pension Plan With Employer Matching
Employee Travel Discounts
Food And Beverage Discounts
Fitness Centre Access
Spa Discounts
Golf Course Discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Desk
Guest Services
Hospitality
Reception
Check-In
Check-Out
Guest Accounts
Guest Requests
Complaint Resolution
Property Management System
PMS
Upselling
Room Brands
Customer Service
Shift Work
Communication
Analytical Skills
Organization
Administrative Skills
Problem Solving
Teamwork
Guest Satisfaction
Hotel Policies
Safety Standards

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