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Fairmont Hotels & Resorts

Front Office - Concierge (VIP)

Fairmont Hot Springs, BC, Canada

Pay: At three years the pay rate for this role would be $30.64
Job type: Full-time
Apply by: Oct 25, 2026
Experience: Minimum 2 year’s previous Hotel experience in Front Office, Guest Services, Concierge or Royal Service
Posting language: English
Posted: Sep 25, 2026

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Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As a VIP Concierge you will have the opportunity to provide the highest level of personalized service and creating memorable experiences for our VIP guests. The successful candidate must have a strong understanding of both the hotel and the surrounding area.

Starting Rate: $26.04

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $30.64

Job Duties Include:
Deliver exceptional, personalized service to VIP and high-profile guests by coordinating all aspects of their stay, from pre-arrival planning through post-departure follow-up, ensuring seamless and memorable experiences.
Provide expert knowledge and assistance regarding hotel services, dining, spa, golf, resort activities, local attractions, transportation, and tour arrangements while facilitating reservations and customized itineraries.
Build meaningful guest relationships through professional meet-and-greet interactions, proactive communication, and personalized attention throughout the guest journey.
Resolve guest concerns promptly and effectively by empowering colleagues, tracking service recovery efforts, and ensuring all requests and special arrangements are handled with care and efficiency.
Maintain a professional, collaborative, and service-focused environment by upholding the hotel’s service standards, demonstrating leadership values, and supporting operational systems and administrative duties as required.

Qualifications

Your Skills & Qualifications:

Minimum 2 year’s previous Hotel experience in Front Office, Guest Services, Concierge or Royal Service
Les Clefs d’Or membership an asset, or are currently working towards membership
Degree or Diploma in Hospitality Management is an asset
Food & Beverage Experience an asset
Excellent knowledge of Micros-Opera PROPERTY Manager
Strong working Knowledge of Microsoft Office Suite including Outlook, Word, Excel, Publisher
Complete knowledge of all hotel’s facilities and tourist attractions/ activities in the Town of Banff
Clean driving record and Class 5 license

Additional Information

Job Perks & Benefits

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

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More about this job

Responsibilities

Coordinate personalized stays for VIP and high-profile guests from pre-arrival planning through post-departure follow-up, including reservations, itineraries, and arrangements. Provide expert information about hotel and local services, build guest relationships, resolve concerns, and support service standards and operational administration.

Requirements

Requires at least two years of hotel experience in Front Office, Guest Services, Concierge, or Royal Service, along with strong knowledge of hotel facilities and Banff attractions. A clean driving record and Class 5 license are required; Les Clefs d’Or membership or progress toward it, hospitality education, food and beverage experience, and proficiency with Micros-Opera and Microsoft Office are assets.

Skills

Personalized Guest Service
VIP Guest Relations
Concierge Services
Guest Experience Coordination
Reservation Management
Itinerary Planning
Local Area Knowledge
Hotel Operations Knowledge
Guest Concern Resolution
Service Recovery
Professional Communication
Leadership
Micros-Opera Property Manager
Microsoft Outlook
Microsoft Word
Microsoft Excel

Benefits

Subsidized Staff Accommodation
Complimentary Meal Per Shift
Medical Insurance
Vision Insurance
Dental Insurance
Mental Health Benefits
Orthodontic Benefits
Fertility Drug Benefits
Gender Affirmation Benefits
Defined Contribution Pension Plan With Employer Matching
Employee Travel Discounts
Food And Beverage Discounts
Fitness Centre Discounts
Spa Discounts
Golf Course Discounts

Visa sponsorship

Not detected in the job text

Keywords

VIP Concierge
Front Office
Guest Services
Royal Service
Les Clefs d’Or
Hospitality Management
Micros-Opera Property Manager
Microsoft Office
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Publisher
Guest Relations
Personalized Service
Pre-Arrival Planning
Post-Departure Follow-Up
Reservations
Customized Itineraries
Service Recovery
Hotel Facilities
Local Attractions
Transportation Arrangements
Tour Arrangements
Food And Beverage
Class 5 Driver’s License

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