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Added 1 hour ago
TD
IT Service Delivery Manager
Terra Dygital
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
As a Service Delivery Manager, you are a hands-on technical leader who earned credibility as a Senior System Administrator before moving into people management. You own the quality of…
Added 2 hours ago
G
Operations Manager
goswim.ca
Ottawa, ON · Nepean, ON
- Full-time
We are looking for a hands-on Operations Manager to own our day-to-day operations while building the systems, processes and team for our next stage of growth.
Added 8 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Internship
…parking, 8 spacious consulting rooms, and 2 shared offices for desk work. Each consulting room is equipped with a computer and printer for the MedAccess EMR system. In addition, there is a…
Added 8 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Full-time
…parking, 8 spacious consulting rooms, and 2 shared offices for desk work. Each consulting room is equipped with a computer and printer for the MedAccess EMR system. In addition, there is a…
Added 11 hours ago
GG
Food & Beverage Manager - Lora Bay
Great Gulf
The Blue Mountains, ON
- Full-time
Our Food & Beverage Manager plays an important role in creating a welcoming dining experience for our members and guests, with overall responsibility for Front of House service across…
Added 12 hours ago
Food & Beverage Manager - Lora Bay
Great Gulf Group
Thornbury, ON
Our Food & Beverage Manager plays an important role in creating a welcoming dining experience for our members and guests, with overall responsibility for Front of House service across…
Added 15 hours ago
B
Associate, Equity Derivatives Trade Desk Support
BMO
Toronto, ON · FCP
- Full-time
Equities Derivative Trade Desk Support Associate works closely with the Global Structured Products trading desks providing desk support services for all pre and post execution events. The…
Added 20 hours ago
IS
Front Desk Receptionist
InVision Staffing Services Inc.
Toronto, ON · Scarborough, ON
- Contract
…departmentCoordinate closely with the Maintenance & Facilities Manager on any upkeep requirements and neededEnsures cleanliness and organization of main lobby areaAssists in the planning…
Added 1 day ago
RC
Night Auditor
River Cree Resort & Casino
Spruce Grove, AB
- Part-time
1-3 years Front Desk, Bell Desk experience or other guest service experience
Added 1 day ago
RC
Night Auditor
River Cree Resort & Casino
Enoch, AB
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Added 1 day ago
TG
Planet Fitness - Overnight Member Services Representative - Part Time - Halifax Shopping Centre
Taymax Group
Halifax, NS
- Part-time
…member experience by providing a superior level of customer service to Planet Fitness members, prospective members and…
Added 1 day ago
TH
Lumber Sales Associate: Part Time - LANGFORD
The Home Depot
Victoria, BC
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Added 1 day ago
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The Home Depot Canada
Barrie, ON
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Sales Part Time (BARRIE)
The Home Depot Canada
Barrie, ON
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Added 1 day ago
SH
Operations Coordinator
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Vancouver, BC
- Full-time
…stay informed. This sector-neutral role brings together front desk support, bookkeeping, payroll, human resources, and vendor…
Added 1 day ago
FH
Night Auditor
Fairmont Hotels & Resorts
AB · Edmonton, AB
- $24.93 to $25.93 CAD / hour
- Full-time
One year of hotel front desk agent or night audit experience as an asset, Property Manager – Opera, Microsoft Office as an asset
Added 1 day ago
TH
Sales Associate Part-Time - 7051 Saskatoon
The Home Depot Canada
Saskatoon, SK
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Added 1 day ago
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Saint-Paul, NB · St.-Paul, NB
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Added 1 day ago
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Sales Associate Part-Time - 7052 Regina
The Home Depot Canada
Regina, SK
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Added 2 days ago
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Administration and Events Coordinator *email to apply*
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Fort McMurray, AB
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delivery of our events and programs. This is not a desk-only position: you will be on the ground coordinating event setups, managing registration, organizing volunteers, and making sure…
Added 2 days ago
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Front Desk Associate
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…Negligible, Job Shift: Fixed Schedule, Job Category: Customer Service, Front Desk…
Added 2 days ago
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Sales Associate Part-Time - 7051 Saskatoon
The Home Depot
Saskatoon, SK
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Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 2 days ago
TH
Sales Associate Part-Time - 7052 Regina
The Home Depot
Regina, SK
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Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 2 days ago
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School Psychologist, Complex Developmental Behavioural Conditions (CDBC) - BC Children’s Hospital & Sunny Hill Health Centre
Sanya’k̓ula
Vancouver, BC
- Temporary
…programs and or patient groups, in consultation with the Program Manager and Head of Psychology as…
Added 2 days ago
TH
Lumber Associate Part-Time - 7245 Regina Northwest
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Fairmont Hotels & Resorts

Front Office Manager

Toronto, ON, Canada

The salary range for this position is $60,960 - $72,585. · Full-time

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Job details

Pay: The salary range for this position is $60,960 - $72,585.
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Company Description

Who We Are

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History - Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence - Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy! - Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark- As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

Seeking a dynamically motivated, multi-tasked individual for the position of Front Office Manager. Candidates should be goal oriented to be a future Front Office Director at a large hotel. The Front Office Manager would be responsible for daily operations of the front desk, including providing support, coaching, and directing the Front Desk, Guest Services, and Royal Service departments. The Front Office Manager will work closely with other teams within the “rooms division” as well as all other departments in the hotel.

Supporting company and hotel policies and procedures including the promoting and participation in Colleague Engagement, Health and Safety, and guest experience initiatives.
Participating in scheduling and supervising a large team of hourly colleagues
Ability to work effectively and provide leadership in a large management team with shared responsibilities
Oversee Front Office operations while on duty as “manager on duty”, with direct accountability for leadership of Front Office operations.
Ensure service standards are met and exceeded i.e. anticipation of guest needs, up selling, scheduling etc.
Responsible for ensuring that all guest issues/complaints receive prompt action and follow up and are communicated effectively to all relevant areas
Taking charge of Groups and Conventions from a Front Office perspective from pre-convention to post-convention stage, including pre-convention meeting attendance.
Liaise with key departments (Housekeeping, Reservations and Sales and Conference Services) to ensure smooth sense of arrival and departure
Assist as needed to ensure the success of a smooth in-house guest experience
Participating in interviewing, recruiting and selection of new team members and managers
Liaise with VIP parties (i.e. State Visits) special attention guests, ensuring that accommodation is in order, inspecting where necessary, greet, escort and contact when possible upon arrival.
Liaise with the F&B team to ensure proper communication of amenities and guest requests.
Thorough knowledge of function bookings and their effect on lobby and public areas
Attendance at all required Hotel meetings
Thorough knowledge of emergency procedures (Emergency Preparedness Manual) and general crisis situation procedures
All other duties as assigned

Qualifications

Knowledge of Micros Fidelio Opera and Microsoft Office Applications
Minimum of two years previous Front Office supervisory experience at a mid-sized to large hotel
Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties
Highest Guests Service skills, talent and knowledge with the vision and ability to lead employees to excellence
Post-Secondary School Education with Diploma in Hotel Management an asset

Physical Aspects of Position include but are not limited to the following:

Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps
Must be able to work evenings, weekends, holidays, and overnight

Additional Information

What’s in it for you?

The salary range for this position is $60,960 - $72,585. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location.
Free Meals: Healthy meals on us every shift.
Travel Discounts: Sweet deals at Accor hotels worldwide.
Dry Cleaning: Free dry-cleaning for your work gear.
Skill Up: Custom learning programs to boost your talents.
Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.

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More about this job

Responsibilities

Lead daily Front Office operations and supervise, coach, and schedule colleagues across the Front Desk, Guest Services, and Royal Service departments. Ensure excellent guest experiences by resolving issues, coordinating groups and VIP arrivals, collaborating with hotel departments, and supporting safety and service standards.

Requirements

Requires at least two years of Front Office supervisory experience at a mid-sized or large hotel, knowledge of Micros Fidelio Opera and Microsoft Office, and strong guest-service and leadership abilities. A post-secondary education is required; a diploma in Hotel Management is an asset, and the role requires flexibility to work evenings, weekends, holidays, and overnight shifts.

Skills

Front Office Operations
Team Leadership
Staff Scheduling
Coaching And Supervision
Guest Service
Complaint Resolution
Group And Convention Coordination
VIP Guest Relations
Recruitment And Interviewing
Opera Property Management System
Micros Fidelio
Microsoft Office
Emergency Preparedness
Crisis Management
Organization And Flexibility

Benefits

Free Meals
Travel Discounts
Free Dry Cleaning
Custom Learning Programs
Career Growth Opportunities
Health And Wellness Committee Participation
Diversity, Equity, And Inclusion Committee Participation

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hotel Management
Hospitality
Guest Experience
Front Desk
Guest Services
Royal Service
Rooms Division
Opera
Micros Fidelio
Microsoft Office
Group And Convention Management
VIP Guest Relations
Colleague Engagement
Health And Safety
Emergency Preparedness
Crisis Management
Staff Scheduling
Recruitment
Service Standards
Hotel Operations
Sustainability

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