Closed listing
Front Office Supervisor
- Banff, AB, Canada
At three years the pay rate for this role would be $32.21 · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- At three years the pay rate for this role would be $32.21
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Company Description
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.
Starting Rate: $29.43
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $32.21
Job Duties Include:
Your Skills & Qualifications:
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Job Perks & Benefits:
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.
Starting Rate: $29.43
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $32.21
Job Duties Include:
- Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk and Royal Service team
- Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
- Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests
- Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
- Participate in Front Desk agent mentorship program meeting with agents in a 1 on 1 basis to foster their development as well as conducting regular performance evaluations
- Develop and maintain standards for the department, while adhering to Fairmont's core standards
- Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies
- Vital part of the hotel's Emergency Procedures
- Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
- Understand and promote the Hotel's vision, while supporting with departmental goals and vision
- Carry out performance management consistently with the standards set out by the Department Head and Talent & Culture
- Communicate and liase effectively with other leaders in the department and hotel
- Strong attention to detail, highly organized and able to meet time sensitive tasks
- Other duties as assigned
Your Skills & Qualifications:
- Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
- Excellent knowledge of Micros-Opera Property Manager, word and excel
- Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
- Graduate of Hotel Management or Hospitality program an asset
- Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
- Excellent written and verbal skills with a high attention to detail required
- Solutions-orientated, strong interpersonal skills and problem solving techniques
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
More about this job
Responsibilities
Supervise Front Desk and Royal Service operations, ensuring smooth guest arrivals and departures and effective resolution and follow-up of service issues. Lead, coach, and evaluate colleagues while maintaining departmental standards, safety, and positive working relationships.
Requirements
At least one year of previous Front Desk supervisory experience in a large hotel is preferred, along with strong knowledge of Opera Property Manager, Word, and Excel. Royal Service or guest recovery experience, strong communication and problem-solving skills, and the ability to stay organized and effective under pressure are sought; a hotel management or hospitality program is an asset.
Skills
- Front Desk Supervision
- Guest Service
- Team Leadership
- Coaching And Mentoring
- Guest Recovery
- Performance Management
- Opera Property Manager
- Microsoft Word
- Microsoft Excel
- Communication
- Organization
- Attention To Detail
- Problem Solving
- Interpersonal Skills
- Health And Safety
- Emergency Procedures
Benefits
- Subsidized On-Site Staff Accommodation
- Complimentary Meal Per Shift
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Mental Health Benefits
- Orthodontic Benefits
- Fertility Drug Benefits
- Gender Affirmation Benefits
- Defined Contribution Pension Plan With Employer Matching
- Employee Travel Discounts
- Resort Discounts
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Management & Leadership
- Customer Service & Support
Keywords
- Front Desk
- Royal Service
- Opera Property Manager
- Microsoft Word
- Microsoft Excel
- Guest Service
- Guest Recovery
- VIP Guest Coordination
- Hotel Operations
- Hospitality
- Team Leadership
- Coaching
- Mentorship
- Performance Evaluations
- Performance Management
- Departmental Standards
- Health And Safety
- Emergency Procedures
- Employee Relations
- Service Recovery
- Problem Solving
- Interpersonal Skills
- Hotel Management
- Hospitality Program