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Added 9 mins ago
BC
Registered Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 9 mins ago
AS
Vmware Consultant
Alquemy Search & Consulting
AB · Edmonton, AB
- Contract
Our utility client runs a capital program each year to implement application and infrastructure changes in support of the business. In relation to these initiatives and some operational…
Added 9 mins ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 9 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 9 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 9 mins ago
IF
Rental Account Manager
Impact Fulfillment Services
Concord, ON
- Full-time
The Rental Account Manager will have responsibility for both inside and outside sales. This role will grow with a career path toward Customer Development Manager and/or Business Development…
Added 9 mins ago
BA
Customer Success Manager
Borderless AI
Toronto, ON
- Full-time
Borderless AI is seeking an exceptional Customer Success Manager who has customer success experience in HR-tech or HRIS companies to join our growing team. This full-time position will be…
Added 9 mins ago
IF
Rental Account Manager
Impact Fulfillment Services
Toronto, ON · Etobicoke, ON
- Full-time
The Rental Account Manager will have responsibility for both inside and outside sales. This role will grow with a career path toward Customer Development Manager and/or Business Development…
Added 9 mins ago
M
Manager, Aseptic Compounding
McKesson
Calgary, AB
- Full-time
The Manager, Aseptic Compounding provides leadership and oversight for hazardous and non-hazardous sterile compounding operations, ensuring safe, high-quality and compliant pharmacy…
Added 9 mins ago
C
Part Time Assistant Manager - Normanview
Cineplex
Regina, SK · GLX Regina
- Part-time
Added 9 mins ago
JC
HVAC Project Coordinator
Johnson Controls
Richmond Hill, ON · Toronto, ON
- Full-time
Under direct supervision, tracks and provides direct support for the HVAC Building Solutions Installation Contract Business. Will work with Project Manager, Site Superintendent, and…
Added 9 mins ago
Night Supervisor, Maintenance
CONA Services
Brampton, ON
Reporting to the Maintenance Manager, the Maintenance Supervisor will be responsible for the management of the Maintenance department to ensure the eﬃciency of the highest quality product…
Added 23 mins ago
AC
Technical Recruiter
Aston Carter
Vancouver, BC
- $30 to $36.14 CAD / hour
- Contract
…sourcing, screening, interviewing, reference checks, offer support, and new hire orientation, while also handling exit interviews and employee status changes. The position requires…
Added 23 mins ago
RB
Relationship Manager Commercial Accounts
Royal Bank of Canada
Laval, QC
- Full-time
By joining RBC as a Relationship Manager, Commercial Accounts, you open the door to an exciting career in Commercial Banking. You will provide business and financial advice and manage a…
Added 23 mins ago
RB
Manager, Business Management & Optimization
Royal Bank of Canada
Toronto, ON
- Full-time
…Trusteeship, Recordkeeping, Fund Accounting, and operational support…
Added 23 mins ago
RB
Relationship Manager, Commercial Financial Services - Agriculture
Royal Bank of Canada
Mississippi Mills, ON
- Full-time
Champion digital enablement by becoming an advocate of the RBC mobile application and wallet, promoting regular usage through educating and guiding clients on how to use it
Added 23 mins ago
RB
Client Advisor
Royal Bank of Canada
Foremost, AB
- Part-time
· Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
Added 39 mins ago
DR
Systems Support Coordinator
Durham Region (The Regional Municipality of Durham)
Whitby, ON
- Full-time
Reporting to the Supervisor, Service Delivery The System Support Coordinator will:
Added 39 mins ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Halifax, NS
- Part-time
Reports to: District Asset Protection Manager or Supervisor
Added 39 mins ago
LC
Produce Assistant Department Manager Part Time Day
Loblaw Companies Limited
Calgary, AB
- Part-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 1 hour ago
Q
FY27 Intern - Qualcomm SoC Engineering Internship - Canada (16 months)
Qualcomm
Markham, ON
- Full-time
Our internship hiring model routes candidates from this application into multiple project specific roles. Your "Profile Visibility" choice will guide how we manage your data across our…
Added 1 hour ago
GD
DYNAMITE - Seasonal Sales Associate - Conestoga Mall
Groupe Dynamite, Inc Garage
Waterloo, ON
- Part-time
We are committed to employment equity and making the application process as fair and efficient as possible! Artificial intelligence is used solely as an evaluation tool to support the…
Added 1 hour ago
GD
DYNAMITE - Seasonal Sales Associate - New Sudbury Centre
Groupe Dynamite, Inc Garage
Sudbury, ON
- Part-time
We are committed to employment equity and making the application process as fair and efficient as possible! Artificial intelligence is used solely as an evaluation tool to support the…
Added 1 hour ago
GD
COMBO - Seasonal Sales Associate - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 1 hour ago
W
Senior Finance Manager
WalterFedy
Kitchener, ON
- Full-time
As our Senior Finance Manager, you'll play a key role in guiding strategic decisions across multiple businesses, including our architecture and engineering consulting practice and our…

Fairmont Hotels & Resorts

Front Office Supervisor

Banff, AB, Canada

At three years the pay rate for this role would be $32.21 · Full-time

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Job details

Pay: At three years the pay rate for this role would be $32.21
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.

Starting Rate: $29.43

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $32.21

Job Duties Include:

Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk and Royal Service team
Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests
Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
Participate in Front Desk agent mentorship program meeting with agents in a 1 on 1 basis to foster their development as well as conducting regular performance evaluations
Develop and maintain standards for the department, while adhering to Fairmont's core standards
Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies
Vital part of the hotel's Emergency Procedures
Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
Understand and promote the Hotel's vision, while supporting with departmental goals and vision
Carry out performance management consistently with the standards set out by the Department Head and Talent & Culture
Communicate and liase effectively with other leaders in the department and hotel
Strong attention to detail, highly organized and able to meet time sensitive tasks
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
Excellent knowledge of Micros-Opera Property Manager, word and excel
Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
Graduate of Hotel Management or Hospitality program an asset
Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
Excellent written and verbal skills with a high attention to detail required
Solutions-orientated, strong interpersonal skills and problem solving techniques

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

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More about this job

Responsibilities

Oversee daily Front Desk and Royal Service operations, coordinating guest arrivals, departures, VIP service, and service recovery. Lead, coach, and evaluate colleagues while maintaining departmental standards, safety, effective communication, and positive employee relations.

Requirements

At least one year of Front Desk supervisory experience is required, with large-hotel experience preferred; knowledge of Opera Property Manager, Word, and Excel is expected. Royal Service or guest recovery experience, strong communication and problem-solving skills, and the ability to stay organized and effective under pressure are also sought; a hotel management or hospitality program graduate is an asset.

Skills

Front Desk Supervision
Guest Service
Team Leadership
Coaching And Mentoring
Guest Recovery
Performance Management
Opera Property Manager
Microsoft Word
Microsoft Excel
Communication
Problem Solving
Organization
Attention To Detail
Time Management
Interpersonal Skills
Health And Safety

Benefits

Subsidized Staff Accommodation
Complimentary Meal Per Shift
Medical Insurance
Vision Insurance
Dental Insurance
Mental Health Benefits
Orthodontic Benefits
Fertility Drug Benefits
Gender Affirmation Benefits
Defined Contribution Pension Plan With Employer Matching
Employee Travel Discounts
Food And Beverage Discounts
Fitness Centre Discounts
Spa Discounts
Golf Course Discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Desk
Royal Service
Hospitality
Guest Service
Guest Recovery
Opera Property Manager
Microsoft Word
Microsoft Excel
VIP Guest Coordination
Team Leadership
Coaching
Mentoring
Performance Evaluations
Performance Management
Departmental Standards
Health And Safety
Emergency Procedures
Employee Relations
Problem Solving
Hotel Management
Hospitality Program
Service Recovery

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