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Added 11 mins ago
HH
Registered Nurse
Hamilton Health Sciences
Hamilton, ON
- Full-time
As a member of a Multidisciplinary Health Care team, the Registered Nurse (RN) for Interventional Radiology and the Pediatric Sedation team applies clinical expertise and knowledge of…
Added 27 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 27 mins ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
As required, able to lead and guide a team of workers toward realizing the organization’s goals.
Added 27 mins ago
S
Radiological Technologist, Pediatric Procedures, Diagnostic Imaging X-Ray - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Place lead protection over gonadal area (including examinations of the pelvis) on all patients during radiographic procedures as per the procedural guidelines.
Added 27 mins ago
L
Senior Software Engineer
lululemon
BC · British Columbia, Canada
- Full-time
As a Senior Software Engineer, you will lead the design and implementation of complex software systems and features spanning multiple services and components, establishing technical…
Added 27 mins ago
GO
Community Health Nurse
Government of Yukon
Whitehorse, YT
- Full-time
…individuals and groups. Working as a CHN, you will be part of a team that constantly strives to improve services to the Yukon…
Added 27 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Winnipeg, MB
- Full-time
Lead internal engagement and collaboration initiatives for the Ethics team, including activities that sustain team culture across time zones and locations, colleague interview videos,…
Added 27 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Moncton, NB
- Full-time
Lead internal engagement and collaboration initiatives for the Ethics team, including activities that sustain team culture across time zones and locations, colleague interview videos,…
Added 27 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Halifax, NS
- Full-time
Lead internal engagement and collaboration initiatives for the Ethics team, including activities that sustain team culture across time zones and locations, colleague interview videos,…
Added 27 mins ago
TB
Retail Manager - Lively
The Beer Store
ON · Noelville, ON
- Full-time
…part in bringing our stores to life every day and you will lead from the front by being present and working alongside your team in a fast-paced environment to support daily operations. You…
Added 27 mins ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Team leadership: Supervise and support research staff and volunteers, including workload planning, weekly supervision, evaluations, contracts, professional development, training, and leave…
Added 27 mins ago
C
Senior Product Owner- Digital Banking
CGI
Halifax, NS
- Full-time
We are seeking an experienced and visionary Senior Product Owner to lead and shape the future of our Digital Banking Application tailored specifically for Canadian Credit Unions. This role…
Added 27 mins ago
C
Core Banking Architect | RFS360 Core Banking and Wealthview Banking
CGI
Halifax, NS
- Full-time
Lead technical design reviews and guide development teams on implementation, integration, and modernization decisions.
Added 27 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Quebec, QC
- Full-time
Lead internal engagement and collaboration initiatives for the Ethics team, including activities that sustain team culture across time zones and locations, colleague interview videos,…
Added 27 mins ago
M
Chiropractor - Mississauga (Future Opportunities)
Myo
Mississauga, ON
- Contract
Advance your clinical reasoning, client communication, caseload development, and business skills through on-shift coaching and mentorship, reinforced by ongoing education, clinical…
Added 27 mins ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…safety and appropriateness of medications. A small, dynamic team with a big mission, our work and achievements span provinces and range from public awareness campaigns to healthcare…
Added 27 mins ago
C
Salesforce Release Engineer
Cognizant
Toronto, ON
- $78,000 to $125,000 CAD / year
- Full-time
…deployment success. You will be a valued member of the delivery team and work collaboratively with Development, QA, UAT, Operations, Business stakeholders, Security teams, Infrastructure…
Added 27 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
…and want to grow your skills and career as part of a dynamic team - then read…
Added 27 mins ago
C
Service delivery Manager
CGI
Toronto, ON
- Full-time
We are seeking a senior technology leader with a strong background in software development, solution architecture, and production support. The successful candidate will guide solution…
Added 27 mins ago
1
Senior Corporate Legal Counsel, Operations
123Dentist
Toronto, ON
- $170,000 to $190,000 CAD / year
- Full-time
…will work closely with the operations and in-house corporate development teams to provide general legal support to 123Dentist and its rapidly expanding countrywide network of dental…
Added 27 mins ago
DR
Director of Design
DMC Recruitment Group
Vancouver, BC
- Full-time
…design solutions. The role serves as a mentor to the design team, supporting the development of creative and professional capabilities while contributing to business development through…
Added 27 mins ago
SI
Production Worker - Relief
Saputo Inc.
Port Coquitlam, BC
- Part-time
…operate 24/7 and you will work various on-call shifts that may lead to full-time, permanent opportunities. We post and award our full-time positions by…
Added 27 mins ago
L
Manager - Asset Protection, Safety and Strategy (Global Fulfillment) | Contract until March 2028
lululemon
Vancouver, BC
- Full-time
The Global Fulfillment Asset Protection & Safety (AP&S) team plays a critical role in protecting our people, assets, and operations across the global fulfillment network. Through an…
Added 27 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Toronto, ON
- Full-time
Lead internal engagement and collaboration initiatives for the Ethics team, including activities that sustain team culture across time zones and locations, colleague interview videos,…
Added 27 mins ago
C
Sr. Maintenance Technician
CBRE
Ottawa, ON
- Full-time
…forward-thinking Sr. Maintenance Technicians to join our growing team as we work to service one of the world’s largest online…

Fairmont Hotels & Resorts

Front Office Supervisor

Banff, AB, Canada

At three years the pay rate for this role would be $32.21 · Full-time

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Job details

Pay: At three years the pay rate for this role would be $32.21
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.

Starting Rate: $29.43

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $32.21

Job Duties Include:

Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk and Royal Service team
Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests
Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
Participate in Front Desk agent mentorship program meeting with agents in a 1 on 1 basis to foster their development as well as conducting regular performance evaluations
Develop and maintain standards for the department, while adhering to Fairmont's core standards
Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies
Vital part of the hotel's Emergency Procedures
Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
Understand and promote the Hotel's vision, while supporting with departmental goals and vision
Carry out performance management consistently with the standards set out by the Department Head and Talent & Culture
Communicate and liase effectively with other leaders in the department and hotel
Strong attention to detail, highly organized and able to meet time sensitive tasks
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
Excellent knowledge of Micros-Opera Property Manager, word and excel
Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
Graduate of Hotel Management or Hospitality program an asset
Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
Excellent written and verbal skills with a high attention to detail required
Solutions-orientated, strong interpersonal skills and problem solving techniques

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

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More about this job

Responsibilities

Oversee daily Front Desk and Royal Service operations, coordinating guest arrivals, departures, VIP service, and service recovery. Lead, coach, and evaluate colleagues while maintaining departmental standards, safety, effective communication, and positive employee relations.

Requirements

At least one year of Front Desk supervisory experience is required, with large-hotel experience preferred; knowledge of Opera Property Manager, Word, and Excel is expected. Royal Service or guest recovery experience, strong communication and problem-solving skills, and the ability to stay organized and effective under pressure are also sought; a hotel management or hospitality program graduate is an asset.

Skills

Front Desk Supervision
Guest Service
Team Leadership
Coaching And Mentoring
Guest Recovery
Performance Management
Opera Property Manager
Microsoft Word
Microsoft Excel
Communication
Problem Solving
Organization
Attention To Detail
Time Management
Interpersonal Skills
Health And Safety

Benefits

Subsidized Staff Accommodation
Complimentary Meal Per Shift
Medical Insurance
Vision Insurance
Dental Insurance
Mental Health Benefits
Orthodontic Benefits
Fertility Drug Benefits
Gender Affirmation Benefits
Defined Contribution Pension Plan With Employer Matching
Employee Travel Discounts
Food And Beverage Discounts
Fitness Centre Discounts
Spa Discounts
Golf Course Discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Desk
Royal Service
Hospitality
Guest Service
Guest Recovery
Opera Property Manager
Microsoft Word
Microsoft Excel
VIP Guest Coordination
Team Leadership
Coaching
Mentoring
Performance Evaluations
Performance Management
Departmental Standards
Health And Safety
Emergency Procedures
Employee Relations
Problem Solving
Hotel Management
Hospitality Program
Service Recovery

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