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Fairmont Hotels & Resorts

Guest Experience Driver - Spring 2027

Banff, AB, Canada

Temporary

Apply About employer

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Job details

Job type: Temporary
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 14, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Fairmont Banff Springs is seeking a professional and guest-focused individual to join our Adventure & Experiences team as a Guest Experience Driver. This unique role offers the opportunity to showcase one of the world’s most iconic destinations while delivering a truly elevated guest experience. Combining storytelling, hospitality, and the outdoors, you will create memorable moments for guests in the heart of Banff National Park while delivering curated scenic transportation experiences to Moraine Lake, Lake Louise and others. As part of a driven and highly engaged team, you will ensure a seamless, high-end journey by welcoming guests, coordinating logistics, and providing engaging interpretation, all while upholding the highest standards of safety, service, and guest engagement. We are seeking someone who aligns with our culture and is deeply committed to delivering exceptional guest experiences at every touchpoint.

Starting Rate: $27.00 per hour.

Job Duties Include:

Warmly welcome guests onboard the luxury shuttle and set a professional, friendly tone
Verify attendance by checking guests in against the reservation list and ensuring accuracy
Communicate key information about schedules, safety, and the overall experience during transit
Act as the primary point of contact for guests while on the shuttle
Assist with guest inquiries, special requests, and comfort throughout the ride
Coordinate with operations staff to ensure smooth departures, arrivals, and guest flow
Maintain a polished, calm, and attentive presence that reflects a premium experience
Deliver engaging, real-time interpretation, including accurate insights on Banff National Park, wildlife safety, geography, and local history
Manage guest timing at each destination to ensure smooth departures and adherence to schedule
Assist guests with loading and unloading personal belongings as needed
Communicate guest numbers, timing, and operational updates with the Adventure & Experiences leadership team
Carry out all other tasks as assigned by the Adventure & Experiences Manager or Executive Team

Qualifications

Your Skills & Qualifications:

Valid Class 5 driver’s license in good standing, with a willingness to obtain a Class 4 license prior to the start date of employment.
Current Standard First Aid with CPR C or higher required
Strong knowledge of Banff National Park and surrounding attractions preferred
Strong communication and interpersonal skills
Fluency in English and at least one additional language as an asset (depending on guest needs)
Previous experience in hospitality, tourism, or guest services preferred
Ability to manage guest lists and stay organized in a fast-paced environment
Professional demeanor with a strong focus on customer service
Comfortable speaking in front of groups and providing clear instructions
Previous passenger transportation or hospitality driving experience considered an asset
Excellent organizational and problem-solving skills with the ability to adapt to changing conditions
Professional, calm, and confident communication style when interacting with guests and colleagues
Positive, outgoing, and professional attitude with a passion for Banff National Park and the Town of Banff
Ability to work split shifts including morning and afternoon scenic departures
Comfortable working outdoors in mountain weather conditions
Comfortable using digital tools and technology to manage guest lists and real-time updates
Physically capable of lifting up to 50lbs and standing for extended periods

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

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More about this job

Responsibilities

Welcome and assist guests on luxury scenic shuttles, verify reservations, communicate schedules and safety information, and coordinate with operations staff to ensure smooth journeys. Provide engaging interpretation about Banff National Park and manage guest timing, belongings, and operational updates while maintaining a polished, safety-focused service.

Requirements

A valid Class 5 driver's license in good standing is required, with willingness to obtain a Class 4 license before starting, along with current Standard First Aid and CPR C or higher. Strong communication, organization, customer service, and public-speaking abilities are needed; knowledge of Banff, hospitality or passenger-transport experience, and an additional language are preferred or assets.

Skills

Guest Service
Hospitality
Passenger Transportation
Guest Check-In
Communication
Public Speaking
Banff National Park Interpretation
Local History Knowledge
Wildlife Safety
Scheduling And Time Management
Logistics Coordination
Organization
Problem-Solving
Adaptability
Digital Tools
First Aid And CPR

Benefits

Subsidized Staff Accommodation
Complimentary Meal Per Shift
Medical Insurance
Vision Insurance
Dental Insurance
Mental Health Benefits
Orthodontic Benefits
Fertility Drug Benefits
Gender Affirmation Benefits
Defined Contribution Pension Plan With Employer Matching
Employee Travel Discounts
Mountain Explorer Travel Program
Food And Beverage Discounts
Fitness Centre Discounts
Spa Discounts
Golf Course Discounts

Visa sponsorship

Not detected in the job text

Keywords

Class 5 Driver's License
Class 4 License
Standard First Aid
CPR C
Guest Experience
Hospitality
Tourism
Passenger Transportation
Luxury Shuttle
Banff National Park
Moraine Lake
Lake Louise
Guest Check-In
Reservation Lists
Scenic Transportation
Guest Interpretation
Wildlife Safety
Local History
Geography
Safety Procedures
Logistics Coordination
Schedule Management
Digital Tools
Guest Services
Outdoor Work
Lifting Up To 50 Pounds

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