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Added 1 month ago
Service Concierge
Go Auto
Calgary, AB
Other
That’s exactly what we’re looking for in a Service Concierge at Jaguar Land Rover Calgary.
Added 11 days ago
Service Concierge - Genesis Maple (26277)
Zanchin Automotive Group
Vaughan, ON
Full-time
Service Concierge career and employment opportunity awaits you.
Added 3 months ago
Lounge Attendant and Concierge Service
Jayman Built
Calgary, AB
$18 to $20 CAD / hour
Part-time
We currently have an opening for a part-time Village Centre Lounge Attendant and Concierge Service (ProServ Certified).
Added 11 days ago
Service Concierge
Dilawri Group of Companies
Oakville, ON
Full-time
Dilawri Group is now actively searching for a Service Concierge to join the team at Oakville Honda
Added 1 month ago
Service Concierge (Performance Honda Mayfield)
Performance Auto Group
Brampton, ON
Performance Honda Mayfield is looking for a team oriented Service Concierge to join their team. The ideal candidate will have strong work ethics and a willingness to learn and succeed.…
Added 29 days ago
Service Concierge (Brampton North Nissan)
Performance Auto Group
Brampton, ON
Full-time
Brampton North Nissan is looking for a Service Concierge to join their dynamic team!
Added 1 month ago
Service Concierge (Brampton North Nissan)
Performance Auto Group
Brampton, ON
Brampton North Nissan is looking for a Service Concierge to join their dynamic team!
Added 3 months ago
Service Concierge (Classic Honda)
Performance Auto Group
Brampton, Ontario
Classic Honda is currently seeking a Service Concierge to join our dynamic team in Brampton. The ideal candidate will be a people person and a self-starter with strong communication skills.…
Added 3 months ago
Genesis Concierge
DAG | Downtown AutoGroup
Toronto, Ontario
Full-time
Job Title: Genesis Concierge & Service BDC Coordinator - Be the Voice of Genesis Downtown!
Added 2 months ago
Premium Concierge
Abbotsford Arena-AHL ArenaOpsPT
Abbotsford, British Columbia
Part-time
As part of the Premium Service team, the Premium Concierge provide best in class service to guests in our premium suites. This is an hourly, events-based, part-time position.
Added 6 days ago
Concierge - Contract
Holt Renfrew
Toronto, ON
Full-time
The Concierge provides superb customer service to all Holt Renfrew clients within an environment that meets the highest standards.
Added 2 months ago
Concierge Team Lead
The Boulevard Club
Toronto, Ontario
Full-time
This is a full-time, permanent position. Reporting to the Concierge Manager, the Concierge Team Lead plays a key leadership role in overseeing the daily operations of the Club’s Concierge…
Added 1 month ago
Lobby Concierge
BGIS
Toronto, ON
Full-time
The Lobby Concierge serves as the front-of-house workplace experience lead and primary point of contact for employees, visitors, clients, and building occupants. Positioned at a highly…
Added 1 month ago
Lobby Concierge
BGIS
Toronto, ON
Full-time
The Lobby Concierge serves as the front-of-house workplace experience lead and primary point of contact for employees, visitors, clients, and building occupants. Positioned at a highly…
Added 1 month ago
Door Person - The James
Tricon Residential
Toronto, ON · The James, Toronto ON
Full-time
Support Concierge and Service Coordinator teams by facilitating resident requests with discretion, care, and attention to detail.
Added 2 days ago
Concierge (Lot Attendant)
The Humberview Group
Toronto, ON
Full-time
Audi Midtown Toronto is looking for a Service Drive Thru Concierge to add to their team in Toronto. Audi Midtown Toronto is proud to be a member of The Humberview Group, representing 20…
Added 2 months ago
Lead Concierge
Jayman Built
Calgary, AB
Full-time
Westman Village is seeking an experienced, service-driven Concierge Lead to join our Village Centre team.
Added 13 days ago
Concierge
Holt Renfrew
Mississauga, ON
Part-time
The Concierge provides superb customer service to all Holt Renfrew clients within an environment that meets the highest standards.
Added 2 months ago
Customer Service Representative
Million Air
Vancouver, British Columbia
Full-time
Then you will love being a valued part of our award-winning team! The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer…
Added 1 month ago
Concierge - The James
Tricon Residential
Toronto, ON · The James, Toronto ON
Full-time
The Concierge operates as a part of a premium residential community within the portfolio - designed to deliver a hospitality-driven living experience that goes beyond traditional property…
Added 1 month ago
Lobby Concierge
BGIS
Toronto, ON
Full-time
As a key ambassador for the workplace experience program, the Lobby Concierge acts as a central coordination point between employees, visitors, Workplace Experience teams, Facilities,…
Added 1 month ago
Guest Experience Manager
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
…experiences while overseeing the daily operation of Guest Relations, Concierge, VIP Services, and guest experience initiatives across the resort. Reporting to the Director of Front Office,…
Added 19 days ago
VIP Guest Experience Manager
AccorHotel
Lake Louise, AB
Full-time
…experiences while overseeing the daily operation of Guest Relations, Concierge, VIP Services, and guest experience initiatives across the resort. Reporting to the Director of Front Office,…
Added 2 months ago
Doorperson & Bellperson
Le Mount Stephen Hotel
Montreal, Quebec
Part-time
…prestigious suites. Whether you join the team to work for room service, concierge service, or others, the Mount Stephen hotel team will be happy to welcome…
Added 1 month ago
Host, VIP Experience
Argonauts Holdings Limited Partnership
Toronto, ON · Scotiabank Arena
Part-time
This role combines concierge service, relationship management, and event operations. From coordinating bespoke experiences before arrival to delivering flawless execution on event day, you…

Fairmont Hotels & Resorts

Guest Experience Manager

Lake Louise, AB, Canada

Job type: Full-time
Posting language: English
Posted: Aug 4, 2026

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Original job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

The Guest Experience Manager is a strategic luxury hospitality leader responsible for curating exceptional guest experiences while overseeing the daily operation of Guest Relations, Concierge, VIP Services, and guest experience initiatives across the resort. Reporting to the Director of Front Office, the Guest Experience Manager leads the Concierge team, VIP Team & Suite Experience programs while partnering closely with all operational departments to orchestrate exceptional, Forbes and LQA-inspired guest experiences.

Job Duties Include

Luxury Guest Experience Leadership

Serve as the resort's ambassador for luxury hospitality, ensuring exceptional service throughout the guest journey.
Champion the UR Venue platform to curate personalized itineraries and memorable guest experiences.
Lead Guest Experience Operations, including VIP arrivals, Suite Experiences, Concierge, and personalized guest experiences.
Foster a seamless partnership between Concierge and the Resort Adventure Center to deliver exceptional experiences.
Lead service recovery, ensuring timely resolution and strengthened guest loyalty.
Champion the resort's culture of Service Excellence by participating in regular Service Excellence Meetings focused on continuous improvement, luxury service delivery, emotional intelligence, and memorable guest experiences.

Suite VIP, Concierge & Experience Delivery

Lead daily arrival planning for VIPs, Suite guests, repeat guests, and special occasions, ensuring seamless coordination of preferences, amenities, and personalized experiences.
Lead and develop a best-in-class Concierge team focused on intuitive service, destination expertise, and personalized guest engagement.
Curate bespoke itineraries, premium local experiences, and memorable activities that reflect the luxury positioning of Fairmont Château Lake Louise.
Build strong partnerships with key tourism operators and experience providers to enhance the resort's lifestyle offerings.
Maintain a visible presence throughout the resort, engaging guests and supporting operational excellence.
Ensure all guest experiences align with Fairmont Brand Standards, Forbes Travel Guide, and LQA expectations.

Leadership & Talent Development

Recruit, coach, mentor, and develop a high-performing Guest Experience and Concierge team.
Foster a culture of accountability, emotional intelligence, and service excellence.
Lead ongoing coaching, performance development, and succession planning.
Recognize colleague achievements while promoting engagement and strong EES results.

Qualifications

Minimum five years of leadership experience in Guest Experience, Concierge, Front Office, or luxury hotel operations, including management experience in a luxury resort.
Proven expertise in luxury hospitality, VIP management, personalized service, and service recovery.
Strong knowledge of Forbes Travel Guide, LQA, TrustYou, and guest satisfaction metrics.
Demonstrated leadership, financial acumen, and operational management skills.
Proficiency with Opera Cloud (or equivalent PMS), Microsoft Office, and guest experience technology.

Additional Information

Job Perks & Benefits

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment To Diversity & Inclusion

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

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More about this job

Responsibilities

The Guest Experience Manager oversees the daily operations of Guest Relations, Concierge, and VIP services to ensure luxury hospitality standards. They are responsible for curating personalized guest itineraries and leading service recovery efforts to strengthen guest loyalty.

Requirements

Candidates must have at least five years of leadership experience in luxury hotel operations or guest experience. Proficiency in Opera Cloud and a strong understanding of Forbes Travel Guide and LQA metrics are required.

Skills

Luxury Hospitality Leadership
VIP Management
Service Recovery
Concierge Operations
Guest Experience Design
Team Leadership
Opera Cloud
Forbes Travel Guide Standards
LQA Standards
Financial Acumen
Emotional Intelligence
Talent Development
Bespoke Itinerary Curation
Operational Management
Microsoft Office
Guest Satisfaction Metrics

Benefits

Subsidized staff accommodation
One complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health coverage
Orthodontics coverage
Fertility drugs and gender affirmation coverage
Defined contribution pension plan with employer matching
Employee travel program discounts
Mountain explorer travel program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Luxury Resort
Guest Relations
Concierge
VIP Services
Forbes Travel Guide
LQA
Opera Cloud
TrustYou
Service Excellence
Bespoke Itineraries
Service Recovery
Talent Development
Guest Journey
UR Venue
Front Office
Hospitality Management

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