Guest Services Captain
- Whistler, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Company Description
Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.
Job Description
Guest Services Captain
Be an ambassador for an exceptional guest experience as Guest Services Captain, where your passion for service will inspire your team and make our guests feel valued.
This is a permanent, full-time position, starting in December 2026.
Starting Rate of Pay: $20.95 per hour
We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $24.50.
Job Duties Include:
Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whistler-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CWR.Careers@fairmont.com
#CWMRSummer26
Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.
Job Description
Guest Services Captain
Be an ambassador for an exceptional guest experience as Guest Services Captain, where your passion for service will inspire your team and make our guests feel valued.
This is a permanent, full-time position, starting in December 2026.
Starting Rate of Pay: $20.95 per hour
We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $24.50.
Job Duties Include:
- Lead and supervise the Guest Services team while ensuring all service standards are followed
- Handle guest concerns and react quickly, logging and notifying proper departments
- Attend regularly scheduled departmental meeting
- Assist in managing the departmental budget and scheduling colleagues accordingly
- Balance operational, administrative and colleague needs
- Assist guests regarding hotel facilities in an informative and helpful way
- Valid Class 5 BC Drivers License
- Valid Class 4 BC Drivers License (preferred)
- Previous leadership experience in Guest Services
- Previous Property Management System experience preferred
- Proficient in MS Office
- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria per shift
- Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
- Hotel leisure benefits including Golf/Ski passes
Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whistler-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CWR.Careers@fairmont.com
#CWMRSummer26
More about this job
Responsibilities
Lead and supervise the Guest Services team, uphold service standards, address guest concerns, and coordinate with relevant departments. Support departmental budgeting and scheduling while balancing operational, administrative, and colleague needs, and provide guests with helpful information about hotel facilities.
Requirements
A valid Class 5 British Columbia driver's license is required, while a Class 4 license is preferred. Previous Guest Services leadership experience, proficiency in Microsoft Office, and preferably experience with a property management system are sought.
Skills
- Team Leadership
- Guest Services
- Guest Relations
- Service Standards
- Complaint Resolution
- Incident Reporting
- Departmental Coordination
- Meeting Participation
- Budget Management
- Staff Scheduling
- Operational Management
- Administrative Coordination
- Hotel Facilities Knowledge
- Class 5 BC Driver's License
- Class 4 BC Driver's License
- Microsoft Office
Benefits
- Subsidized Staff Accommodation
- Complimentary Meal Per Shift
- Employee Travel Discounts
- Golf Passes
- Ski Passes
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Management & Leadership
- Customer Service & Support
Keywords
- Guest Services
- Hospitality
- Guest Experience
- Team Leadership
- Service Standards
- Guest Concerns
- Departmental Coordination
- Departmental Meetings
- Budget Management
- Staff Scheduling
- Operational Management
- Administrative Coordination
- Hotel Facilities
- Property Management System
- Microsoft Office
- Class 5 BC Driver's License
- Class 4 BC Driver's License
- Hotel Resort
- Full-Time
- Permanent Position