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Fairmont Hotels & Resorts

Housekeeping Operations Manager

Lake Louise, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

As the Housekeeping Operations Manager at Fairmont, you will lead and inspire a team of housekeeping professionals to deliver the highest standards of cleanliness and luxury service. You will be responsible for overseeing daily operations, ensuring guest satisfaction, maintaining brand standards, and managing labor and supplies efficiently. This role requires a strategic leader with exceptional attention to detail, strong organizational skills, and a passion for creating exceptional guest experiences.

Start Date: November 2026

Position Type: Permanent

Job Duties Include:

Lead, supervise, and support all areas of the Housekeeping Department including Room Attendants, Housepersons, Turndown Attendants, and Public Area Attendants.
Ensure guest rooms, public areas, back-of-house areas, and staff facilities meet Fairmont’s luxury cleanliness standards.
Schedule and monitor staffing levels to align with occupancy and operational needs.
Maintain effective communication across departments (e.g., Front Office, Engineering, Canmore Regional Laundry).
Conduct regular inspections and ensure compliance with LQA standards.
Respond to guest feedback, resolve service issues promptly, and implement improvements.
Train, coach, and evaluate team performance; foster a culture of recognition and growth.
Manage departmental budgets, control inventory, and oversee ordering of supplies and amenities.
Ensure compliance with health and safety regulations and company policies.
Lead sustainability initiatives within the housekeeping department.
Develop and update job descriptions, job task checklists and standard operating procedures.

Qualifications

Previous housekeeping management experience, preferably in a luxury hotel environment.
Proficiency in Microsoft Office Suite; knowledge of Opera or similar property management systems is an asset.
Diploma or degree in Hospitality Management or related field is preferred.

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

#CWMRLeadership

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More about this job

Responsibilities

Lead and support housekeeping teams while ensuring guest rooms, public spaces, and staff areas meet luxury cleanliness and brand standards. Manage staffing, inspections, guest concerns, training, budgets, inventory, safety compliance, sustainability initiatives, and departmental procedures.

Requirements

Previous housekeeping management experience is required, preferably in a luxury hotel, along with proficiency in Microsoft Office; experience with Opera or a similar property management system is an asset. A diploma or degree in Hospitality Management or a related field is preferred, and the role may require holiday, weekend, overnight, and other non-day shifts.

Skills

Team Leadership
Staff Scheduling
Guest Satisfaction
Quality Inspections
LQA Standards Compliance
Interdepartmental Communication
Guest Issue Resolution
Training And Coaching
Performance Evaluation
Budget Management
Inventory Control
Supply Ordering
Health And Safety Compliance
Sustainability Initiatives
Standard Operating Procedures

Benefits

Subsidized On-Site Staff Accommodation
Complimentary Meal Per Shift
Medical Insurance
Vision Insurance
Dental Insurance
Mental Health Benefits
Orthodontic Benefits
Fertility Drug Coverage
Gender Affirmation Benefits
Defined Contribution Pension Plan With Employer Matching
Employee Travel Discounts
Discounted Hotel Rates
Food And Beverage Discounts
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Housekeeping
Luxury Hotel
Fairmont
Guest Satisfaction
Cleanliness Standards
LQA Standards
Room Attendants
Housepersons
Turndown Attendants
Public Area Attendants
Staff Scheduling
Microsoft Office Suite
Opera
Property Management Systems
Departmental Budgets
Inventory Control
Supply Ordering
Health And Safety
Sustainability
Standard Operating Procedures
Hospitality Management

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