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Fairmont Hotels & Resorts

Housekeeping Operations Manager

Jasper, AB, Canada

Annual salary of $55,000 - $60,000/year · Full-time

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Job details

Pay: Annual salary of $55,000 - $60,000/year
Job type: Full-time
Apply by: Dec 9, 2026
Experience: 3 years of Housekeeping experience, preferably in a 4+ star Property
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge - where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job - it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

Fairmont Jasper Park Lodge is entering an exciting new chapter as our guest rooms and accommodation spaces undergo a full refresh, featuring new finishes, furnishings, and elevated amenities. As the Housekeeping Operations Manager, you will play a critical leadership role in ensuring these newly renovated spaces are launched and maintained to the highest luxury standards from day one.

This position requires strong operational oversight, exceptional attention to detail, and the ability to lead teams through change with clarity and consistency. If you take pride in operational excellence, developing high-performing teams, and caring for brand-new product, this is an opportunity to help set the benchmark for cleanliness, presentation, and service in our next chapter.

What you will be doing:  

Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly service
Follow departmental policies, procedures and service standards
Oversee daily operations of the Housekeeping and Laundry departments as assigned
Ensure the highest standards of cleanliness in accordance with the Hotel standards, policies and procedures
Maintain the adherence to Fairmont brand standards
Assist in effectively managing employee relations within the department
Handle guest complaints and follow through on action required
General office administration which includes payroll, scheduling, ordering supplies and inventory control
Assist in the organization and actively participates in the monthly department communication meetings
Ensure all employees are trained to work safely
Progressive evaluation of staff performance in collaboration with their direct supervisors
Maintain and creating initiatives in support of our Brand constituents.
Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles   
Follow all safety and sanitation policies
Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
Other duties as assigned

Qualifications

Your experience and skills include:

Previous Supervisory experience required
3 years of Housekeeping experience, preferably in a 4+ star Property
Strong organization and communication skills necessary
Laundry experience an asset                           
Valid Alberta driver’s license required

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

What is in it for you:

Annual salary of $55,000 - $60,000/year
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

Want to learn more about this opportunity? View the complete job description by clicking this link: Housekeeping Operations Manager.pdf

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com

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More about this job

Responsibilities

Oversee daily housekeeping and laundry operations, maintaining luxury cleanliness, presentation, brand, safety, and sanitation standards. Lead and develop staff, manage scheduling, payroll, supplies and inventory, support employee relations, and resolve guest complaints.

Requirements

Previous supervisory experience and three years of housekeeping experience are required; experience in a four-star or higher property is preferred. Strong organizational and communication skills and a valid Alberta driver's license are required, while laundry experience is an asset.

Skills

Housekeeping Operations
Laundry Operations
Team Leadership
Staff Training
Performance Evaluation
Employee Relations
Guest Complaint Resolution
Cleanliness Standards
Brand Standards Compliance
Scheduling
Payroll Administration
Inventory Control
Supply Ordering
Organization
Communication
Safety and Sanitation

Benefits

Subsidized Staff Accommodation
Complimentary Meal Per Shift
Medical Insurance
Vision Insurance
Dental Insurance
Mental Health Benefits
Orthodontic Benefits
Employer Pension Matching
Employee Travel Discounts
Discounted Room Rates
Food and Beverage Discounts
Fitness Centre Discounts
Spa Discounts
Golf Course Discounts
Complimentary Upgrades
Extended Stays

Visa sponsorship

Not detected in the job text

Keywords

Housekeeping
Laundry
Luxury Hospitality
Hotel Operations
Cleanliness Standards
Fairmont Brand Standards
Team Leadership
Staff Training
Performance Evaluation
Employee Relations
Guest Complaints
Payroll
Scheduling
Supply Ordering
Inventory Control
Safety Policies
Sanitation
Vehicle Safety
Alberta Driver's License

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