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Fairmont Hotels & Resorts

Learning & Development Manager

Lake Louise, AB, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Experience: Minimum of 2 years’ experience in a leadership role within the hospitality industry, preferably operations.
Posting language: English
Posted: Sep 30, 2026

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Original job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

Reporting to the Director, People & Culture, responsibilities and essential job functions include but are not limited to the following:

Facilitate a number of Accor and Property Training Programs to colleagues and leaders, including Train the Trainer, Interaction Management, Leadership Orientation, and other courses to promote development and enhance on-the-job skills
Execute a world class onboarding experience for new Heartists, several hundred colleagues per year; Update the onboarding program as required
Work with the Director, People & Culture and the Hotel Leadership Team to evaluate the annual Learning & Development strategies and programming for the hotel
Work closely with the Director People & Culture to determine need for new workshops and training programs; aid in the creation and facilitation of these programs
Create strong interpersonal relationships that allow for coaching and guidance to supports both leaders and colleague and maintain high levels of engagement in all areas of the Hotel
Work with operational department leaders to review all Departmental Job Task Checklists and ensure that the tools are in place for successful departmental onboarding and training; track completion of Job Task Checklists
Provide support and development of Departmental Trainers and ensure compliance and consistency across departments of the Hotel
Maintain accurate records of all training activities and participant information; communicate completion rates to the Leadership Team
Support Apprenticeship Programs throughout the Hotel
Oversee manage the Educational Assistance Program with the support of the Director, People & Culture
Oversee the colleague performance review program to ensure proper completion of probationary and annual reviews for all colleagues
Utilize an online training system to assign mandatory courses to colleagues and leaders, monitor progress, and track completion
Collaborate with Learning & Development Managers in the Region with regular monthly calls to align a regional strategic direction
Support with the overall People & Culture operations, other departmental functions, and other duties and travel as required/assigned

Qualifications

Minimum of 2 years’ experience in a leadership role within the hospitality industry, preferably operations. Previous L&D experience is an asset.
University degree in Hotel/Restaurant Management or related discipline a strong asset
Proven track record in needs assessment and facilitation of training programs in driving service excellence results
Demonstrated knowledge of Microsoft Office (Outlook, Microsoft teams, PowerPoint, Publisher, Excel, and Word) required
Enthusiastic and positive personality with ability to build strong relationships
Sense of urgency and the ability to prioritize will be required
Results orientated with the ability to be flexible and to work well under pressure
Innovative, creative and willing to take risks and be accountable for successes, near misses and the inevitable, misses!
Ability to analyze data and trends and create strategies for improvement

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

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More about this job

Responsibilities

Lead hotel learning and development programs, including onboarding, training facilitation, departmental training support, and leadership development. Track training and review completion, oversee educational assistance and apprenticeship programs, and collaborate with hotel and regional leaders to improve learning strategies and colleague engagement.

Requirements

Requires at least two years of leadership experience in hospitality, preferably in operations; prior learning and development experience is an asset. A university degree in hotel or restaurant management or a related discipline is a strong asset, along with training needs assessment and facilitation experience, Microsoft Office proficiency, and the ability to analyze data and build effective relationships.

Skills

Learning And Development
Training Facilitation
Onboarding
Needs Assessment
Leadership Development
Coaching
Relationship Building
Performance Reviews
Training Program Design
Data Analysis
Strategic Planning
Microsoft Office
Prioritization
Service Excellence
Apprenticeship Program Support

Benefits

Subsidized On-Site Staff Accommodation
Complimentary Meal Per Shift
Medical Insurance
Vision Insurance
Dental Insurance
Mental Health Coverage
Orthodontic Coverage
Fertility Drug Coverage
Gender Affirmation Coverage
Defined Contribution Pension Plan With Employer Matching
Employee Travel Discounts
Discounted Resort Room Rates
Discounted Food And Beverage

Visa sponsorship

Not detected in the job text

Keywords

Accor Training Programs
Train The Trainer
Interaction Management
Leadership Orientation
Learning And Development
Onboarding
Needs Assessment
Training Facilitation
Departmental Trainers
Apprenticeship Programs
Educational Assistance Program
Performance Reviews
Online Training System
Mandatory Training
Training Records
Completion Tracking
Service Excellence
Microsoft Outlook
Microsoft Teams
Microsoft PowerPoint
Microsoft Publisher
Microsoft Excel
Microsoft Word
Hospitality
People And Culture
Hotel Operations

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