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Fairmont Hotels & Resorts

Reservations Agent

Jasper, AB, Canada

Pay: Starting rate of Pay: $20.88 per hour
Job type: Full-time
Apply by: Oct 30, 2026
Experience: Minimum 1 year Front Office, Reservations or Sales experience required.
Posting language: English
Posted: Sep 30, 2026

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Original job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Reservations Agent.

What you will be doing: 

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail
Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments
Accurately record all required reservation information in the Central Reservations System and/or the Opera Property Management System (PMS)
Review and update reservations interfacing between the Accor Reservation Systems
Ensure reservation confirmations are issued promptly and accurately
Monitor Hotel Inventory to maximize Room Revenues
Contribute to hotel’s upsell program by consistently offering best suitable room types according to guest needs and maximizing hotel revenue and earn incentive per Company’s standards
Provide support to our colleagues at Fairmont Global Reservations Centre with guest booking needs.
Understand special promotions and communicate information to various operational departments
Ensure all cashier paperwork and journals are filed with Manager on duty on a daily basis
Adhere to all LQA standards set up for the department
Consistently uphold a professional and well-groomed appearance in accordance with the company’s grooming policy
Embrace the Fairmont brand promise and luxury in your role and in all your interactions
Other duties as assigned

Qualifications

Your experience and skills include:

Minimum 1 year Front Office, Reservations or Sales experience required.
Must possess professional telephone etiquette and have an excellent command of the English language.
Typing skills, approximately 40 words per minute.
Property Manager (Opera), and Microsoft Office applications experience an asset.
Excellent knowledge of hotel facilities and surrounding areas.
Excellent communication and organizational skills.
Strong interpersonal and problem solving abilities.
Must be flexible with shift start/end times and available to work weekends based on operational needs
Highly responsible & reliable.
Ability to work well under pressure in a fast-paced environment.
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
Ability to focus attention on guest needs, remaining calm and courteous at all times.

Additional Information

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

Starting rate of Pay: $20.88 per hour
Subsidized staff accommodation assistance provided
One complimentary meal per shift in our staff cafeteria
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com

Want to learn more about this opportunity? View the complete job description by clicking this link:Reservation Agent.pdf

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More about this job

Responsibilities

Respond to guest inquiries and manage hotel reservations across leisure, business, convention, corporate, and wholesale segments, accurately maintaining reservation records and issuing confirmations. Monitor inventory and support revenue goals through suitable room recommendations and upselling, while providing professional guest service and completing required administrative tasks.

Requirements

At least one year of experience in Front Office, Reservations, or Sales is required, along with professional telephone etiquette, excellent English, and typing skills of approximately 40 words per minute. Opera PMS and Microsoft Office experience are assets; candidates should have strong communication, organizational, interpersonal, and problem-solving abilities and be flexible to work weekends and variable shifts.

Skills

Telephone Etiquette
English Communication
Typing
Opera Property Management System
Microsoft Office
Hotel Reservations
Hotel Inventory Management
Upselling
Customer Service
Communication
Organization
Problem Solving
Teamwork
Attention To Detail
Time Management

Benefits

Complimentary Upgrades
Extended Stays
Discounted Stays
Dining Discounts
Wellness Discounts
Subsidized Staff Accommodation
Complimentary Meal Per Shift
Employee Travel Discounts
Food And Beverage Discounts
Mental Health And Wellbeing Support
Fitness Centre Discounts
Golf Course Discounts
Staff Activities And Events
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Hotel Reservations
Front Office
Sales
Guest Service
Telephone Etiquette
Opera Property Management System
Central Reservations System
Accor Reservation Systems
Microsoft Office
Reservation Confirmations
Hotel Inventory
Revenue Maximization
Upselling
Leisure Travel
Business Travel
Conventions
Corporate Meetings
Wholesale Travel
FIT
IMM
Cashier Paperwork
LQA Standards
Luxury Hospitality
Guest Relations

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