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Added 11 mins ago
FH
Reservations Experience Manager
Fairmont Hotels & Resorts
Banff, AB
- Full-time
…Services and hotel operations, the Reservations Experience Manager ensures guest expectations are understood, accurately communicated and effectively delivered while driving colleague…
Added 11 mins ago
FR
Area General Manager (Construction)
Foresight Recruitment Group
Winnipeg, MB
- $170,000 to $220,000 CAD / year
- Full-time
Our client is an established general contractor with a strong pipeline of work and is looking for an Area General Manager to lead its Manitoba office.
Added 40 mins ago
J
Senior Growth Marketing Manager
Jobgether
Canada
- Full-time
As Senior Growth Marketing Manager, you will take ownership of customer acquisition strategy and drive sustainable growth for a flagship SaaS product. You will lead the development and…
Added 40 mins ago
SI
Environmental Services Attendant
Shannex Incorporated
Truro, NS
- Part-time
…healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our…
Added 40 mins ago
KD
Directeur stratégie commerciale et gestion de la croissance du revenu/ Manager, Trade Strategy and Revenue Growth Management
Keurig Dr Pepper Canada
Montreal, QC
- Full-time
The Manager, Brand Revenue Growth Management (RGM) plays a critical role in driving profitable growth by supporting the development and execution of pricing, promotion, and portfolio…
Added 40 mins ago
KD
Associate Brand Manager
Keurig Dr Pepper Canada
Mississauga, ON
- $78,300 to $95,000 CAD / year
- Full-time
Keurig Dr Pepper (KDP) is seeking a dynamic and results-driven Associate Brand Manager to join the Dr Pepper, Crush, and Schweppes brand team in Canada. The successful candidate will be…
Added 56 mins ago
A
Manager of Renewals, SMB
Ashby
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- Full-time
…plays a critical role in helping customers navigate renewal and commercial conversations thoughtfully, strategically, and with a high degree of trust. We are building a team that takes…
Added 56 mins ago
M
Senior Project Manager
Mace
Toronto, ON
- Full-time
The Project: Mace is seeking a Senior Project Manager to join the team for a Rail & Transit project in Toronto.
Added 1 hour ago
EG
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Vancouver, BC
- Full-time
Support bid evaluations, commercial reviews, and contract administration.
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Fire Alarm Technician
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- Full-time
The Fire Alarm Technician will report to the Regional Operations Manager. In this role, the Fire Alarm Technician will be responsible for completing code-compliant testing and inspections.…
Added 2 hours ago
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Senior Process Engineer (Minerals & Metals)
Wood
Vancouver, BC
- Full-time
…our Saskatoon, SK office. Reporting to the Process Department Manager, this role has overall responsibility to manage and execute the delivery of best practice process plant designs and…
Added 2 hours ago
CO
Bylaw Enforcement Officer (Casual)
City of Chilliwack
Chilliwack, BC
- Full-time
Education: -Must have a minimum of Grade 12 education supplemented preferably with courses in Criminology and Administration;
Added 2 hours ago
T
Contact Center Rep IV, TD Insurance General Insurance
TD
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- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 hours ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
Vancouver, BC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 hours ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
Richmond, BC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 hours ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
White Rock, BC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 hours ago
T
Personal Banking Associate Trainee - Korean Language Skills an Asset
TD
Surrey, BC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 hours ago
T
Personal Banking Associate (Full time)- Blainville, Seigneurie
TD
Blainville, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 hours ago
KD
Directeur stratégie commerciale et gestion de la croissance du revenu/ Manager, Trade Strategy and Revenue Growth Management
Keurig Dr Pepper
Montreal, QC
- Full-time
The Manager, Brand Revenue Growth Management (RGM) plays a critical role in driving profitable growth by supporting the development and execution of pricing, promotion, and portfolio…
Added 3 hours ago
KD
Associate Brand Manager
Keurig Dr Pepper
Mississauga, ON
- $78,300 to $95,000 CAD / year
- Full-time
Keurig Dr Pepper (KDP) is seeking a dynamic and results-driven Associate Brand Manager to join the Dr Pepper, Crush, and Schweppes brand team in Canada. The successful candidate will be…
Added 4 hours ago
LS
Operations Manager - Permanent - 19660
LRO Staffing
Calgary, AB
- Full-time
An established ICI general contractor with a strong Calgary presence is looking for an Operations Manager to lead its project delivery team. This is a leadership role for someone who has…
Added 4 hours ago
NS
Health Promoter (Program Officer Admin C) - Health Promotion & Prev - Mental Health & Addictions
Nova Scotia Health Authority
Kentville, NS
- Full-time
…Wellness Supports Portfolio, and reporting to the Provincial Manager - Health Promotion, the Health Promoter is responsible for the development, implementation and evaluation of health…
Added 4 hours ago
B
Engineer in Training (EIT)
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- Full-time
Must have good radio etiquette and strong communications skills
Added 4 hours ago
HP
Project Manager
HighView Partners
Calgary, AB
- $89,000 to $123,000 CAD / year
- Full-time
The position is based in Calgary, Alberta, with a flexible hybrid arrangement requiring a minimum of three days per week in the office
Added 4 hours ago
AS
Territory Sales Manager - Western Canada
Ajax Systems
Winnipeg, MB
- Full-time
…Australia, South Africa and other regions. The Global Business Development team is like-minded people who share the ambitious goals of Ajax…

Fairmont Hotels & Resorts

Reservations Experience Manager

Banff, AB, Canada

Competitive Salary: $78,000 gross annually, based on previous experience & education · Full-time

Apply on LinkedIn About employer

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Job details

Pay: Competitive Salary: $78,000 gross annually, based on previous experience & education
Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

We are seeking a highly motivated, organized and guest-focused hospitality leader to lead our Room Reservations team at the Castle in the Rockies.

Reporting to the Director of Rooms, the Reservations Experience Manager is responsible for leading the guest pre-arrival experience and delivering an accurate, seamless and personalized guest experience from initial inquiry through arrival.

As a Department Head within the Rooms Division, this role oversees reservation accuracy, guest communication standards, contractual agreements, operational turnovers, inventory coordination and departmental performance. Working closely with Revenue Management, Sales, Conference Services and hotel operations, the Reservations Experience Manager ensures guest expectations are understood, accurately communicated and effectively delivered while driving colleague development and commercial performance.

Competitive Salary: $78,000 gross annually, based on previous experience & education

Job Duties Include:

Pre-Arrival Experience & Guest Communication

Lead the delivery of a personalized reservation and pre-arrival experience, proactively addressing guest preferences, special requests and expectations.
Establish standards for professional, accurate and personalized guest correspondence that reflect Fairmont's luxury service standards.
Ensure all guest and partner inquiries receive a meaningful response within 24 hours through effective inbox management, performance monitoring and escalation procedures.
Ensure guest preferences, special occasions, loyalty recognition and individual requirements are accurately documented and communicated to relevant operational teams.
Collaborate with Front Office, Fairmont Gold, VIP Services, Concierge and Royal Service to ensure arrival readiness and seamless guest handovers.
Resolve escalated reservation-related guest concerns, ensuring appropriate service recovery and timely follow-up.

Reservation Accuracy & Quality Assurance

Oversee reservation setup across Group, FIT, Leisure and other market segments, ensuring accuracy of rates, room types, packages, inclusions, billing instructions and reservation conditions.
Establish reservation standards, verification procedures and regular quality audits, addressing recurring errors through corrective actions, coaching and process improvements.
Serve as the departmental subject-matter expert for reservation systems, market segments, room products, rates and policies, including Opera Cloud, ALL RESA and Passkey/GroupMAX.

Agreements, Group Reservations & Operational Turnovers

Oversee the accurate and timely setup of group agreements, negotiated rates, packages and wholesale arrangements, ensuring contractual terms are correctly reflected in reservation systems.
Establish verification controls for agreement setup, amendments and group reservation details to prevent discrepancies and operational challenges.
Ensure group turnovers and operational handovers are complete, accurate and delivered within established deadlines.
Partner with Sales, Conference Services, Revenue Management and Front Office to resolve outstanding requirements and ensure operational readiness before guest arrival.

Inventory Management & Commercial Performance

Oversee guestroom inventory coordination and room allocation, proactively identifying inventory challenges, room-type discrepancies and oversold dates.
Partner with Revenue Management and Front Office to implement inventory solutions, reversals and guest relocations while balancing commercial objectives and guest experience.
Collaborate with Sales, Revenue Management, Marketing and Operations to support the accurate execution of rates, packages, promotions and commercial initiatives.
Drive reservation conversion, upselling opportunities and revenue performance while maintaining strong relationships with group organizers, tour operators, wholesale partners and key stakeholders.

Department Leadership & Operational Excellence

Lead departmental operations, including staffing, scheduling, payroll and labour forecasting, ensuring resources align with business volumes and operational needs.
Oversee recruitment, onboarding, training, performance management and colleague development, fostering accountability and succession opportunities.
Establish and monitor departmental performance indicators, including reservation accuracy, response times, communication quality, agreement execution and turnover compliance.
Develop and maintain departmental SOPs, training resources and operational controls to improve efficiency, consistency and service delivery.
Champion colleague engagement, recognition programs and departmental action planning to build an inclusive, high-performing team culture.
Maintain effective departmental communication through daily briefings, leadership meetings and consistent sharing of operational priorities.
Provide operational and leadership support during periods of high demand and support broader Rooms Division operations as required.
Perform other duties as assigned.

Qualifications

Minimum three years of experience in hotel Reservations, Front Office, Sales or Rooms Operations, preferably within a luxury or high-volume hotel environment.
Minimum two years of leadership experience, with previous Reservations management experience strongly preferred.
Strong knowledge of hotel inventory management, market segments, rate structures, group reservations and contractual agreements.
Experience with Opera Cloud Property Management System; knowledge of ALL RESA, Passkey/GroupMAX or similar systems is an asset.
Demonstrated ability to develop operational standards, quality assurance processes and performance controls.
Exceptional organizational, analytical and problem-solving skills with strong attention to detail.
Excellent written and verbal communication skills, with a commitment to personalized guest service and effective service recovery.
Proven ability to lead, coach and develop colleagues while driving engagement, accountability and operational improvement.
Strong commercial awareness and ability to collaborate effectively across Revenue Management, Sales and hotel operations.
Proficiency in Microsoft Office, particularly Word and Excel.
Professional presentation, adaptability and the ability to manage competing priorities in a fast-paced luxury hotel environment.
Flexibility to work varied shifts, weekends and holidays based on operational needs.

Additional Information

Job Perks & Benefits:

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Accommodations will be discussed during the interivew and the duration.
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the Reservations team and manage the guest pre-arrival experience, ensuring accurate reservations, personalized communication, complete group agreements, and smooth operational handovers. Coordinate inventory and commercial initiatives with hotel departments while overseeing staffing, colleague development, quality controls, and departmental performance.

Requirements

Candidates need at least three years of experience in hotel Reservations, Front Office, Sales, or Rooms Operations, plus at least two years of leadership experience; Reservations management experience is strongly preferred. The role requires knowledge of hotel inventory, rates, market segments, group reservations, and agreements, along with strong communication, organizational, analytical, leadership, and Microsoft Office skills; Opera Cloud experience is required, while ALL RESA and Passkey/GroupMAX knowledge is an asset.

Skills

Reservations Management
Guest Communication
Guest Service Recovery
Reservation Accuracy
Hotel Inventory Management
Group Reservations
Contract Management
Revenue Performance
Upselling
Team Leadership
Colleague Coaching And Development
Quality Assurance
Operational Standards Development
Problem-Solving
Opera Cloud
Microsoft Word And Excel

Benefits

Complimentary Meal Per Shift
Employee Travel Discounts
Discounted Food And Beverage
Discounted Fitness Centre Access
Discounted Spa Access
Discounted Golf Access

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Pre-Arrival Experience
Guest Communication
Reservation Accuracy
Quality Assurance
Opera Cloud
ALL RESA
Passkey
GroupMAX
Property Management System
Inventory Management
Room Allocation
Revenue Management
Market Segments
Rate Structures
Group Agreements
Contractual Agreements
Group Turnovers
Reservation Conversion
Upselling
Labour Forecasting
Staffing And Scheduling
Performance Management
Standard Operating Procedures
Service Recovery
Microsoft Office
Microsoft Word
Microsoft Excel
Luxury Hospitality

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Jobs in Canada