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Added 13 mins ago
AC
Senior Accountant, Indigenous Ease Services
ACCA Careers
Vancouver, BC
- Full-time
…to exceeding clients’ unique needs within a rapidly evolving business and financial reporting landscape. MNP is a leading national accounting, tax and business consulting firm for…
Added 13 mins ago
R|
Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…role will be dedicated to supporting the development of a new Business of Science initiative focused on research valorization and commercialization, including the coordination of a…
Added 13 mins ago
MU
RESEARCH SECURITY ANALYST (BAND LEVEL 8)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
A university degree in Science, Engineering, Business, Law, Political Science, International Relations, or in a field of specialization appropriate to the position
Added 13 mins ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
Added 13 mins ago
BI
Senior Learning and Development Advisor
Behaviour Interactive
Montreal, QC
- Full-time
…UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney,…
Added 13 mins ago
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Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Elaborate and formulate strategic business plans
Added 13 mins ago
In Store Bakery - Clerk Bakery
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Conception Bay South, NL
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 13 mins ago
Meat & Seafood - Clerk Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Conception Bay South, NL
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 13 mins ago
Front of House - Supervisor
Northland Properties
Kingston, ON
Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. Whether you are looking to…
Added 13 mins ago
Front of House - Supervisor
Northland Properties
Greater Napanee, ON · Napanee, ON
Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. Whether you are looking to…
Added 13 mins ago
Back of House - Supervisor
Northland Properties
Greater Napanee, ON · Napanee, ON
Our people are the heart and soul of our business, and we are looking for enthusiastic, upbeat, and hard-working people to join our team. As a Cook, you can craft your skills and gain…
Added 29 mins ago
HG
H&M Sales Advisor
H&M Group
Coquitlam, BC
- Part-time
Added 43 mins ago
KC
Executive Assistant Manager
Kim Cosic Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…fostering rapid career growth, and sharing the success of the business with the whole…
Added 43 mins ago
SE
Manager, MX Sales Platform
Samsung Electronics
Mississauga, ON
- Full-time
The incumbent will focus on developing the Samsung Sell-out Platform for mobile products and the business expansion of Samsung Care+ and Samsung Finance+. This role will also support in…
Added 43 mins ago
SE
Manager, Product Management (Mobile Enhancements)
Samsung Electronics
Mississauga, ON
- Full-time
The incumbent is responsible to drive the product related business decisions over the life cycle of the products in the Wearable and Accessories (Mobile Enhancements) category and will work…
Added 43 mins ago
SM
Gestionnaire régional des ventes (Area Sales Manager) - Region du Quebec Est
Scotts Miracle-Gro
Quebec, QC
- Full-time
Added 43 mins ago
S
Patient Experience iCare Exchange Integrations Engineer
Sanofi
Toronto, ON
- Full-time
Collaborate with cross-functional teams including clinical, regulatory, IT, and business stakeholders to understand data needs and deliver appropriate solutions.
Added 43 mins ago
SJ
Associate Manager, FP&A and Tax
SC Johnson
Brantford, ON · CAN - Brantford
- Full-time
This role combines commercial FP&A business partnering with Canadian tax accounting and compliance responsibilities. The incumbent supports assigned Business and/or Customer portfolios…
Added 43 mins ago
S
IT Business Analyst – Finance
Sanimax
Montreal, QC
- Full-time
Reporting to the Manager of Business Analysis, you will act as a strategic partner to the Finance teams and serve as a key liaison between business users and IT teams. Your expertise will…
Added 43 mins ago
C
Supervisor, Front of House (LBE)
Cineplex
Whitby, ON
- Part-time
Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s set to expand from coast to coast in Canada? Do you want to play a…
Added 43 mins ago
CI
Assistant Store Manager
Carters Inc.
Winnipeg, MB
- Full-time
Effectively analyze the business and take necessary action to improve results by communicating and driving Key Performance Indicators (KPIs) with the team
Added 43 mins ago
A
Legal Counsel
AESO
Calgary, AB · KPMG Tower
- Full-time
…Alberta’s evolving electricity industry. Working closely with business units across the organization, the team helps enable the transformation of the province’s electricity sector while…
Added 58 mins ago
P
Business Development Manager
PROLINK
Toronto, ON
- Full-time
PROLINK is seeking a Business Development Manager to help grow our association and affinity programs. This is an individual contributor role that combines new member sales within existing…
Added 58 mins ago
L
Financial Service Representative - LendDirect Office 1561
LendDirect
Halifax, NS
- Full-time
…my skill set, and gain a comprehensive understanding of the business. In 2024, I was honored to take on the role of District Manager! Looking back on the past decade, I’m incredibly…
Added 58 mins ago
FN
Trade Marketing Manager
Far Niente LLC
Oakville, ON
- Full-time
This is an exciting opportunity for a commercially minded marketer who knows the wine business, understands the three-tier system, and thrives at the intersection of Brand Marketing, Sales,…

Fairmont Hotels & Resorts

Reservations Manager (Maternity Coverage)

Banff, AB, Canada

Competitive Salary: $78,000-$80,000 gross annually, based on previous experience & education · Temporary

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Job details

Pay: Competitive Salary: $78,000-$80,000 gross annually, based on previous experience & education
Job type: Temporary
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

We are seeking a highly energized, organized and passionate hospitality leader to lead our Room Reservations team at the Castle in the Rockies. The Reservations Manager is responsible for the overall leadership and performance of the department, ensuring an exceptional booking experience, effective inventory management, strong colleague engagement and seamless collaboration across the hotel.

Reporting to the Director of Rooms, the Reservations Manager provides strategic and operational leadership for the Reservations department, balancing guest experience, commercial opportunities, operational requirements and colleague development. As a Department Head within the Rooms Division, this role serves as a key resource for reservations, guestroom inventory, market segments and reservation systems while partnering closely with Revenue Management, Sales and hotel operations.

Competitive Salary: $78,000-$80,000 gross annually, based on previous experience & education

Job Duties Include:

Lead the daily operation of the largest in-house Reservations department within the NCA region, including Reservations Agents, Coordinators and the Assistant Reservations Manager, ensuring consistent service, productivity and operational excellence.
Provide overall leadership for departmental staffing, scheduling, payroll, labour forecasting and colleague development, ensuring resources are effectively aligned with business volumes and operational requirements.
Oversee guestroom inventory management and room allocation, utilizing sales and inventory reporting to proactively identify concerns, manage at-capacity and oversold dates, and partner with Revenue Management, Front Office and key stakeholders on inventory solutions, reversals and guest relocations.
Partner closely with Sales, Revenue Management, PR, Marketing and Operations to develop and execute packages, rates, promotions and operational processes that support both commercial objectives and the guest experience.
Build and maintain strong relationships with group organizers, Sales Managers, Conference Services Managers, tour and wholesale partners, and other key stakeholders to ensure accurate execution and a seamless reservation and arrival experience.
Serve as the departmental subject-matter resource for reservation systems, processes, market segments, room products, rates and policies, ensuring consistent knowledge, training and execution across the team.
Lead recruitment, onboarding, training, performance management and ongoing development of year-round and seasonal Reservations colleagues and leaders.
Coach and develop the Assistant Reservations Manager, Coordinators and Reservations Agents, establishing clear expectations, accountability and meaningful development and succession opportunities.
Manage escalated guest concerns related to reservations, ensuring timely resolution, appropriate service recovery and effective follow-up through SCORE.
Develop and manage departmental incentive and recognition programs that strengthen colleague engagement while supporting productivity, revenue and commercial objectives.
Champion Employee Engagement Survey initiatives and departmental action planning, fostering an inclusive, accountable and high-performing team culture.
Ensure effective departmental communication through daily briefings, regular department meetings, leadership communication and consistent pass-on of operational priorities.
Monitor departmental performance and key business trends, identifying and implementing process improvements that enhance efficiency, booking accuracy, guest satisfaction and revenue performance.
Provide operational support to the Reservations team during periods of high demand and ensure leadership coverage is aligned with business and guest needs.
Maintain strong working knowledge of Opera Cloud Property Management System, ALL RESA, Passkey/GroupMAX and other applicable reservation and distribution systems and tools.
Perform other duties as assigned. As a Department Head within the Rooms Division, the Reservations Manager may be required to support other Rooms Division operations based on business and operational needs.

Qualifications

Minimum two years of previous Reservations, Sales or Rooms Operations experience required.
Minimum two years of leadership experience within a high-volume hotel, sales or call centre environment required.
Previous experience leading a Reservations department or comparable hotel operation is strongly preferred.
Demonstrated experience in guest escalation resolution, service recovery and complaint management.
Proven experience in process development, operational planning and the implementation of new procedures and initiatives.
Strong working knowledge of Opera Cloud Property Management System; experience with ALL RESA is an asset.
Working knowledge of Passkey/GroupMAX or similar group reservation systems is an asset.
Strong understanding of hotel room inventory, market segments, rate structures and the relationship between Reservations, Revenue Management, Sales and hotel operations.
Proven ability to lead, coach and develop colleagues and leaders while establishing clear performance expectations and accountability.
Strong communication, interpersonal, analytical, organizational and problem-solving skills, with the ability to effectively manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Strong computer skills, including proficiency with Microsoft Word and Excel.
Professional presentation with the ability to remain composed, adaptable and solutions-focused within a fast-paced luxury hotel environment.
Must be flexible to work varied shifts, weekends and days off based on business needs.

Additional Information

Job Perks & Benefits:

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

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More about this job

Responsibilities

Lead the Reservations department, overseeing team performance, staffing, colleague development, guestroom inventory, and reservation operations. Collaborate with Revenue Management, Sales, and hotel teams to improve the booking experience, support commercial goals, resolve guest concerns, and enhance departmental processes.

Requirements

Requires at least two years of Reservations, Sales, or Rooms Operations experience and two years of leadership experience in a high-volume hotel, sales, or call centre environment. Candidates should have strong hotel inventory and rate knowledge, leadership and communication skills, and working knowledge of Opera Cloud; ALL RESA and Passkey/GroupMAX experience are assets.

Skills

Reservations Management
Hotel Inventory Management
Room Allocation
Revenue Management
Team Leadership
Colleague Development
Guest Escalation Resolution
Service Recovery
Operational Planning
Process Improvement
Staff Scheduling
Labour Forecasting
Stakeholder Collaboration
Communication
Problem-Solving
Microsoft Word And Excel

Benefits

Complimentary Meal Per Shift
Employee Travel Discounts
Discounted Room Rates
Food And Beverage Discounts
Fitness Centre Discounts
Spa Discounts
Golf Course Discounts

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Hotel Operations
Rooms Division
Guestroom Inventory
Room Allocation
Revenue Management
Market Segments
Rate Structures
Opera Cloud
ALL RESA
Passkey
GroupMAX
Property Management System
Reservation Systems
Distribution Systems
Staff Scheduling
Payroll
Labour Forecasting
Recruitment
Onboarding
Training
Performance Management
Guest Service Recovery
Employee Engagement
Process Improvement
Microsoft Word
Microsoft Excel

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