Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
NB
Banking advisor
National Bank of Canada
Campbellton, NB
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 12 mins ago
NB
Business Development Manager
National Bank of Canada
London, ON
- Full-time
We are currently seeking a Business Development Manager to join our Consumer Financing Services Ontario Sales Team, based in South Western Ontario Area. You will develop and implement…
Added 12 mins ago
NB
Director, Portfolio Management
National Bank of Canada
Surrey, BC
- Full-time
this role, you will work closely with your team, the Market Lead, Sales Leader,
Added 12 mins ago
NB
Wealth Associate
National Bank of Canada
London, ON
- Full-time
…wealth advisors to stand out by offering exceptional customer service that will have a positive, long-term impact on our…
Added 12 mins ago
NB
Product Director Insurance
National Bank of Canada
Montreal, QC
- Full-time
Within National Bank Insurance, you will be part of a highly engaged team and report to a Senior Manager responsible for strategy and growth. Our team is distinguished by its…
Added 12 mins ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Barrie, ON
- Full-time
To manage resources of the Beauty department in order to maximize and achieve sales targets.
Added 12 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 12 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 28 mins ago
Friend and Family
Under Armour
Rocky View, AB
The Friend and Family Sales Associate contributes to store sales and KPI targets by modeling brand values to provide Athletes a unique experience when visiting Under Armour. This role…
Added 42 mins ago
NB
Residential Mortgage Specialist
National Bank of Canada
Windsor, ON
- Full-time
Development Manager, you support clients through one of the most important
Added 42 mins ago
IW
Retail Sales Manager
Imagine Wireless Inc
Calgary, AB
- Full-time
As a Store Manager, you will be responsible for leading daily store operations, developing a high-performing sales team, and creating an environment where employees and customers feel…
Added 42 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and an uncapped commissions plan offers you…
Added 42 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Chit Chats
Calgary, AB
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 42 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 58 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Canada
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 hour ago
H
Customer Success Manager
Haystack
Canada
- Full-time
We're hiring for a Customer Success Manager to lead a regional team focused on driving engagement, adoption, and retention across a large volume of enterprise accounts. This leadership…
Added 1 hour ago
Retail Temporary Keyholder, Maje, Royalmount, Montreal
SMCP NORTH AMERICA (US, CANADA)
Montreal, QC
…day. You’ll use your passion for fashion and your customer service skills to create memorable moments for our clients. Your leadership will shine through as you assist with opening and…
Added 1 hour ago
SB
Sales Associate
Staples Business
Powell River, BC
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 2 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 2 hours ago
K
Store Manager - Lime Ridge Mall (New Store Opening!)
Knix
Hamilton, ON
- Full-time
As a Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 3 hours ago
A
Senior Product Manager
Aviso
Toronto, ON
- $120,000 to $135,000 CAD / year
- Full-time
We are looking to fill an opening for a Senior Product Manager to join Aviso's Product Management team and help shape the future of investing for Canadians through a best-in-class wealth…
Added 3 hours ago
K
Store Manager - Lime Ridge Mall (New Store Opening!)
Knix
Hamilton, ON
- Full-time
As a Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 4 hours ago
RC
Night Auditor
River Cree Resort & Casino
Spruce Grove, AB
- Part-time
…gracious and professional manner. Take pride in all facets of service, quality, timeliness, appearance and cleanliness. Show initiative and take immediate steps to correct any service…
Added 4 hours ago
RC
Sales & Events Coordinator
River Cree Resort & Casino
Spruce Grove, AB
- Full-time
Administrative support for the Sales Manager and Sr. Sales Manager. Responsible for managing less complex group/catering-related opportunities. Ensures business is turned over properly and…
Added 4 hours ago
AI
Specialist, Marketing Technology (12-month contract)
AGF Investments
Toronto, ON
- Contract
Reporting to the Senior Manager, Marketing Technology, this role is responsible for executing and supporting digital marketing operations, campaign enablement, reporting and platform…

Fairmont Hotels & Resorts

Reservations Manager (Maternity Coverage)

Banff, AB, Canada

Competitive Salary: $78,000-$80,000 gross annually, based on previous experience & education · Temporary

Apply About employer

Applications open in a new tab.

Job details

Pay: Competitive Salary: $78,000-$80,000 gross annually, based on previous experience & education
Job type: Temporary
Posting language: English
Posted: Sep 30, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

We are seeking a highly energized, organized and passionate hospitality leader to lead our Room Reservations team at the Castle in the Rockies. The Reservations Manager is responsible for the overall leadership and performance of the department, ensuring an exceptional booking experience, effective inventory management, strong colleague engagement and seamless collaboration across the hotel.

Reporting to the Director of Rooms, the Reservations Manager provides strategic and operational leadership for the Reservations department, balancing guest experience, commercial opportunities, operational requirements and colleague development. As a Department Head within the Rooms Division, this role serves as a key resource for reservations, guestroom inventory, market segments and reservation systems while partnering closely with Revenue Management, Sales and hotel operations.

Competitive Salary: $78,000-$80,000 gross annually, based on previous experience & education

Job Duties Include:

Lead the daily operation of the largest in-house Reservations department within the NCA region, including Reservations Agents, Coordinators and the Assistant Reservations Manager, ensuring consistent service, productivity and operational excellence.
Provide overall leadership for departmental staffing, scheduling, payroll, labour forecasting and colleague development, ensuring resources are effectively aligned with business volumes and operational requirements.
Oversee guestroom inventory management and room allocation, utilizing sales and inventory reporting to proactively identify concerns, manage at-capacity and oversold dates, and partner with Revenue Management, Front Office and key stakeholders on inventory solutions, reversals and guest relocations.
Partner closely with Sales, Revenue Management, PR, Marketing and Operations to develop and execute packages, rates, promotions and operational processes that support both commercial objectives and the guest experience.
Build and maintain strong relationships with group organizers, Sales Managers, Conference Services Managers, tour and wholesale partners, and other key stakeholders to ensure accurate execution and a seamless reservation and arrival experience.
Serve as the departmental subject-matter resource for reservation systems, processes, market segments, room products, rates and policies, ensuring consistent knowledge, training and execution across the team.
Lead recruitment, onboarding, training, performance management and ongoing development of year-round and seasonal Reservations colleagues and leaders.
Coach and develop the Assistant Reservations Manager, Coordinators and Reservations Agents, establishing clear expectations, accountability and meaningful development and succession opportunities.
Manage escalated guest concerns related to reservations, ensuring timely resolution, appropriate service recovery and effective follow-up through SCORE.
Develop and manage departmental incentive and recognition programs that strengthen colleague engagement while supporting productivity, revenue and commercial objectives.
Champion Employee Engagement Survey initiatives and departmental action planning, fostering an inclusive, accountable and high-performing team culture.
Ensure effective departmental communication through daily briefings, regular department meetings, leadership communication and consistent pass-on of operational priorities.
Monitor departmental performance and key business trends, identifying and implementing process improvements that enhance efficiency, booking accuracy, guest satisfaction and revenue performance.
Provide operational support to the Reservations team during periods of high demand and ensure leadership coverage is aligned with business and guest needs.
Maintain strong working knowledge of Opera Cloud Property Management System, ALL RESA, Passkey/GroupMAX and other applicable reservation and distribution systems and tools.
Perform other duties as assigned. As a Department Head within the Rooms Division, the Reservations Manager may be required to support other Rooms Division operations based on business and operational needs.

Qualifications

Minimum two years of previous Reservations, Sales or Rooms Operations experience required.
Minimum two years of leadership experience within a high-volume hotel, sales or call centre environment required.
Previous experience leading a Reservations department or comparable hotel operation is strongly preferred.
Demonstrated experience in guest escalation resolution, service recovery and complaint management.
Proven experience in process development, operational planning and the implementation of new procedures and initiatives.
Strong working knowledge of Opera Cloud Property Management System; experience with ALL RESA is an asset.
Working knowledge of Passkey/GroupMAX or similar group reservation systems is an asset.
Strong understanding of hotel room inventory, market segments, rate structures and the relationship between Reservations, Revenue Management, Sales and hotel operations.
Proven ability to lead, coach and develop colleagues and leaders while establishing clear performance expectations and accountability.
Strong communication, interpersonal, analytical, organizational and problem-solving skills, with the ability to effectively manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Strong computer skills, including proficiency with Microsoft Word and Excel.
Professional presentation with the ability to remain composed, adaptable and solutions-focused within a fast-paced luxury hotel environment.
Must be flexible to work varied shifts, weekends and days off based on business needs.

Additional Information

Job Perks & Benefits:

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

Apply About employer

More about this job

Responsibilities

Lead the Reservations department, overseeing team performance, staffing, colleague development, guestroom inventory, and reservation operations. Collaborate with Revenue Management, Sales, and hotel teams to improve the booking experience, support commercial goals, resolve guest concerns, and enhance departmental processes.

Requirements

Requires at least two years of Reservations, Sales, or Rooms Operations experience and two years of leadership experience in a high-volume hotel, sales, or call centre environment. Candidates should have strong hotel inventory and rate knowledge, leadership and communication skills, and working knowledge of Opera Cloud; ALL RESA and Passkey/GroupMAX experience are assets.

Skills

Reservations Management
Hotel Inventory Management
Room Allocation
Revenue Management
Team Leadership
Colleague Development
Guest Escalation Resolution
Service Recovery
Operational Planning
Process Improvement
Staff Scheduling
Labour Forecasting
Stakeholder Collaboration
Communication
Problem-Solving
Microsoft Word And Excel

Benefits

Complimentary Meal Per Shift
Employee Travel Discounts
Discounted Room Rates
Food And Beverage Discounts
Fitness Centre Discounts
Spa Discounts
Golf Course Discounts

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Hotel Operations
Rooms Division
Guestroom Inventory
Room Allocation
Revenue Management
Market Segments
Rate Structures
Opera Cloud
ALL RESA
Passkey
GroupMAX
Property Management System
Reservation Systems
Distribution Systems
Staff Scheduling
Payroll
Labour Forecasting
Recruitment
Onboarding
Training
Performance Management
Guest Service Recovery
Employee Engagement
Process Improvement
Microsoft Word
Microsoft Excel

Report this job