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Added 7 mins ago
R
Assistant Branch Operations Manager
RBC
Ottawa, ON
- Full-time
…Little Italy is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing…
Added 7 mins ago
T
PIA Client Service Associate
TD
Burlington, ON
- Full-time
…assignments. You may also correspond with clients and other branch staff. In this frontline role, your first impressions will leave lasting results on our business and customer…
Added 7 mins ago
E
Controller
E4C
Edmonton, AB
- Full-time
7+ years of progressive accounting experience, including 3+ years in a Controller, Assistant Controller, or Finance Manager role with responsibility for financial close.
Added 7 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Calgary, AB · Chinook Thrift Store
- Full-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 7 mins ago
UH
Kainaiwa Children’s Services Corporation - Manager (IGR)
UpSourced HR
AB · Standoff, Alberta
- Full-time
The Manager is accountable for turning intergovernmental commitments and expectations into practical workflows, staff training, operational protocols and quality assurance. The goal is…
Added 7 mins ago
Water/Wastewater Infrastructure Specialist
Government of Alberta
AB
Reporting to the Manager, Provincial Grant Programs, the Water/Wastewater Infrastructure Specialist provides technical expertise to support the assessment, administration and oversight of…
Added 7 mins ago
Governance Manager
Government of Alberta
AB
The Ministry of Education and Childcare is seeking a Governance Manager to join the System Excellence, Governance and Registries area. This leadership role oversees staff responsible for…
Added 7 mins ago
QA/QC and Turnover Lead (Prince George)
IREN
Prince George, BC
…at our operating data center. Reporting to the Construction Manager, you set up and run the site quality program across the electrical, mechanical, and network scopes: Inspection and Test…
Added 23 mins ago
KA
Body shop production Manager
Kaizen Automotive Group
Calgary, AB
- Full-time
The Body Shop Production Manager is responsible for overseeing the daily production operations of the collision repair facility, ensuring vehicles move efficiently through the repair…
Added 23 mins ago
DO
Practice Improvement Coach, Interior-Kelowna
Doctors of BC
Kelowna, BC
- Full-time
Reporting to the Manager, Practice Support Service Delivery the Practice Improvement Coach supports improvements in primary care in the family practice setting while developing quality…
Added 23 mins ago
C
Nurse Manager
CarePartners
Owen Sound, ON
- Full-time
We are currently looking for someone to join our dynamic Leadership Team in the role of Nurse Manager. The primary role of the Nurse Manager is to provide effective coordination and…
Added 23 mins ago
FT
Commercial Tire Technician (Langford)
Fountain Tire
Victoria, BC
- Other
Save your money with our staff discounts on tires, parts and mechanical services at all Fountain Tire locations
Added 23 mins ago
TC
Water Resource Engineer
The Corporation of The City of Victoria
Victoria, BC
- Other
Reporting to the Manager of Underground Utilities, the successful candidate will lead a skilled technical team responsible for condition assessment, infrastructure planning, and the…
Added 23 mins ago
CC
Retail Store Manager
Canna Cabana
Windsor, ON · Walker, Windsor, ON
- $50,000 CAD / year
- Full-time
Our retail Cannabis Retail Store Manager (SM) is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working collaboratively with the company…
Added 37 mins ago
YH
Activation Worker (Temporary Full-Time)
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough McNicoll
- Full-time
Under the supervision of the Activation Manager, the Activation Worker plans and conducts daily activation, recreational and social programs for residents of the LTC Home that reflects the…
Added 37 mins ago
M
Advisor, Rapid Transit Analysis
Metrolinx
Toronto, ON
- Full-time
…18 months contract role to join their team. Reporting to the Manager, Rapid Transit Insights, the Advisor will carry out comprehensive technical analysis, undertake continuous improvement…
Added 37 mins ago
New York Fries - Supervisor
Recipe Unlimited
Newmarket, ON
Follow all New York Fries standards, outlined by the Store Manager, Regional Business Development Manager and New York Fries Executive team
Added 37 mins ago
Assistant General Manager
Recipe Unlimited
Oakville, ON
Assist in the day-to-day leadership and management of a Landing restaurant as directed by the General Manager (GM)
Added 37 mins ago
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Suitability Review Analyst
Primerica
Mississauga, ON · Primerica Financial Services Ltd (CAN)
- Full-time
Responsible for forwarding all the deficient trades to appropriate staff for resolution
Added 37 mins ago
UO
Academic and Career Advisor
University of British Columbia
Kelowna, BC · UBCO | University Centre (UNC)
- $7,158.42 to $10,292.25 CAD / month
- Part-time
This position works independently and with initiative under the general supervision of the Manager, Academic & Career Advising. This position provides consultation to Associate Deans, and…
Added 52 mins ago
VC
Practice Manager - Brandon Hills Veterinary Clinic
VetCare Canada
Brandon, MB
- Full-time
Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary…
Added 52 mins ago
MU
Operations, Housing and Conference Services Manager
McGill University
Res. Carrefour Sherb
- Full-time
…Accommodations, the Operations, Housing and Conference Services Manager is responsible for managing the Student Housing and Conference Services unit. The Manager will provide the planning,…
Added 52 mins ago
MU
Animal Attendant
McGill University
Montreal, QC · McIntyre Medical
- Full-time
Liaise with research staff regarding access to the equipment in the room
Added 52 mins ago
MU
Animal Attendant
McGill University
Montreal, QC · McIntyre Medical
- Full-time
Liaise with research staff regarding access to the equipment in the room
Added 52 mins ago
Cleaner
Okanagan College
Kelowna, BC
Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of…

Fairmont Hotels & Resorts

Reservations Manager (Maternity Coverage)

Banff, AB, Canada

Competitive Salary: $78,000-$80,000 gross annually, based on previous experience & education · Temporary

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Job details

Pay: Competitive Salary: $78,000-$80,000 gross annually, based on previous experience & education
Job type: Temporary
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

We are seeking a highly energized, organized and passionate hospitality leader to lead our Room Reservations team at the Castle in the Rockies. The Reservations Manager is responsible for the overall leadership and performance of the department, ensuring an exceptional booking experience, effective inventory management, strong colleague engagement and seamless collaboration across the hotel.

Reporting to the Director of Rooms, the Reservations Manager provides strategic and operational leadership for the Reservations department, balancing guest experience, commercial opportunities, operational requirements and colleague development. As a Department Head within the Rooms Division, this role serves as a key resource for reservations, guestroom inventory, market segments and reservation systems while partnering closely with Revenue Management, Sales and hotel operations.

Competitive Salary: $78,000-$80,000 gross annually, based on previous experience & education

Job Duties Include:

Lead the daily operation of the largest in-house Reservations department within the NCA region, including Reservations Agents, Coordinators and the Assistant Reservations Manager, ensuring consistent service, productivity and operational excellence.
Provide overall leadership for departmental staffing, scheduling, payroll, labour forecasting and colleague development, ensuring resources are effectively aligned with business volumes and operational requirements.
Oversee guestroom inventory management and room allocation, utilizing sales and inventory reporting to proactively identify concerns, manage at-capacity and oversold dates, and partner with Revenue Management, Front Office and key stakeholders on inventory solutions, reversals and guest relocations.
Partner closely with Sales, Revenue Management, PR, Marketing and Operations to develop and execute packages, rates, promotions and operational processes that support both commercial objectives and the guest experience.
Build and maintain strong relationships with group organizers, Sales Managers, Conference Services Managers, tour and wholesale partners, and other key stakeholders to ensure accurate execution and a seamless reservation and arrival experience.
Serve as the departmental subject-matter resource for reservation systems, processes, market segments, room products, rates and policies, ensuring consistent knowledge, training and execution across the team.
Lead recruitment, onboarding, training, performance management and ongoing development of year-round and seasonal Reservations colleagues and leaders.
Coach and develop the Assistant Reservations Manager, Coordinators and Reservations Agents, establishing clear expectations, accountability and meaningful development and succession opportunities.
Manage escalated guest concerns related to reservations, ensuring timely resolution, appropriate service recovery and effective follow-up through SCORE.
Develop and manage departmental incentive and recognition programs that strengthen colleague engagement while supporting productivity, revenue and commercial objectives.
Champion Employee Engagement Survey initiatives and departmental action planning, fostering an inclusive, accountable and high-performing team culture.
Ensure effective departmental communication through daily briefings, regular department meetings, leadership communication and consistent pass-on of operational priorities.
Monitor departmental performance and key business trends, identifying and implementing process improvements that enhance efficiency, booking accuracy, guest satisfaction and revenue performance.
Provide operational support to the Reservations team during periods of high demand and ensure leadership coverage is aligned with business and guest needs.
Maintain strong working knowledge of Opera Cloud Property Management System, ALL RESA, Passkey/GroupMAX and other applicable reservation and distribution systems and tools.
Perform other duties as assigned. As a Department Head within the Rooms Division, the Reservations Manager may be required to support other Rooms Division operations based on business and operational needs.

Qualifications

Minimum two years of previous Reservations, Sales or Rooms Operations experience required.
Minimum two years of leadership experience within a high-volume hotel, sales or call centre environment required.
Previous experience leading a Reservations department or comparable hotel operation is strongly preferred.
Demonstrated experience in guest escalation resolution, service recovery and complaint management.
Proven experience in process development, operational planning and the implementation of new procedures and initiatives.
Strong working knowledge of Opera Cloud Property Management System; experience with ALL RESA is an asset.
Working knowledge of Passkey/GroupMAX or similar group reservation systems is an asset.
Strong understanding of hotel room inventory, market segments, rate structures and the relationship between Reservations, Revenue Management, Sales and hotel operations.
Proven ability to lead, coach and develop colleagues and leaders while establishing clear performance expectations and accountability.
Strong communication, interpersonal, analytical, organizational and problem-solving skills, with the ability to effectively manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Strong computer skills, including proficiency with Microsoft Word and Excel.
Professional presentation with the ability to remain composed, adaptable and solutions-focused within a fast-paced luxury hotel environment.
Must be flexible to work varied shifts, weekends and days off based on business needs.

Additional Information

Job Perks & Benefits:

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

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More about this job

Responsibilities

Lead the Reservations department, overseeing team performance, staffing, colleague development, guestroom inventory, and reservation operations. Collaborate with Revenue Management, Sales, and hotel teams to improve the booking experience, support commercial goals, resolve guest concerns, and enhance departmental processes.

Requirements

Requires at least two years of Reservations, Sales, or Rooms Operations experience and two years of leadership experience in a high-volume hotel, sales, or call centre environment. Candidates should have strong hotel inventory and rate knowledge, leadership and communication skills, and working knowledge of Opera Cloud; ALL RESA and Passkey/GroupMAX experience are assets.

Skills

Reservations Management
Hotel Inventory Management
Room Allocation
Revenue Management
Team Leadership
Colleague Development
Guest Escalation Resolution
Service Recovery
Operational Planning
Process Improvement
Staff Scheduling
Labour Forecasting
Stakeholder Collaboration
Communication
Problem-Solving
Microsoft Word And Excel

Benefits

Complimentary Meal Per Shift
Employee Travel Discounts
Discounted Room Rates
Food And Beverage Discounts
Fitness Centre Discounts
Spa Discounts
Golf Course Discounts

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Hotel Operations
Rooms Division
Guestroom Inventory
Room Allocation
Revenue Management
Market Segments
Rate Structures
Opera Cloud
ALL RESA
Passkey
GroupMAX
Property Management System
Reservation Systems
Distribution Systems
Staff Scheduling
Payroll
Labour Forecasting
Recruitment
Onboarding
Training
Performance Management
Guest Service Recovery
Employee Engagement
Process Improvement
Microsoft Word
Microsoft Excel

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