Residence Operations Associate

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Heritage Place, At Nature’s Door

Nestled alongside the Dave Murray Downhill on Whistler Mountain, Fairmont Heritage Place, At Nature’s Door is an exclusive residential community with a warm, family-oriented atmosphere, featuring 22 private homes and 3 Guest Suites. Our Owners enjoy exceptional amenities and the personalised service synonymous with Fairmont, all within a welcoming community in one of Whistler’s most spectacular settings. With world-class outdoor adventures right on our doorstep, it’s an extraordinary place to work, especially for those who love the mountain lifestyle.

Job Description

Looking for a role that’s anything but ordinary?

Join our team at Fairmont Heritage Place, At Nature’s Door, in one of Whistler’s most beautiful settings. This active, hands-on role offers a unique mix of residence and property upkeep, light maintenance, and personalised Owner and Guest service, with plenty of variety from one day to the next.

You might start your day preparing a residence for an Owner’s arrival, pack linen for our cleaning team, help resolve a household maintenance issue, head outside to keep the property looking its best, or take Owners and Guests into the village in our property shuttle. Whatever the day brings, you’ll play an important part in making sure At Nature’s Door is beautifully cared for and our Owners feel truly at home.

One of the best parts of this role is the people. Our Owners are wonderful to work with, and getting to know them while helping make their time At Nature’s Door special is one of the most rewarding parts of the job. You’ll also be part of a small, supportive team where everyone pitches in and where initiative, reliability and a positive attitude are genuinely valued.

If you’re looking for variety, great people and a workplace surrounded by everything Whistler has to offer, we’d love to hear from you.

Key Responsibilities:

Property Upkeep & Maintenance

• Keep entrances, walkways, common areas and shared facilities clean, safe and well presented.
• Complete minor maintenance and troubleshoot basic issues.
• Conduct regular inspections and proactively address or report maintenance needs.
  
  

Owner & Guest Experience

• Provide warm, professional service and respond promptly to Owner and Guest requests.
• Assist with household and technology issues, including TVs, Wi-Fi and appliances.
• Drive the property shuttle as requested.
• Share local Whistler knowledge and recommendations.
• Resolve minor concerns and help create an exceptional Owner and Guest experience.
• Other duties as assigned.
  
  

Residence Preparation

• Prepare residences for arrivals and complete post-stay tasks, including linens, amenities, trash/recycling removal and inspections.
• Check household essentials and equipment to ensure residences are arrival-ready.
• Monitor supplies and assist with inventory, purchasing and periodic housekeeping tasks.
  
  

Seasonal & Outdoor Operations

• Maintain safe, accessible outdoor areas, including winter manual snow removal.
• Test and maintain pool water quality and equipment.
• Manage garbage and recycling areas and maintain property presentation.
  
  

Qualifications

• A positive, can-do attitude and a genuine enjoyment of helping people.
• Excellent attention to detail, initiative and a practical, solutions-focused approach.
• Strong time-management skills and the ability to juggle a variety of tasks throughout the day.
• The flexibility to work both independently and as part of a small team in a dynamic environment.
• Good communication skills and a natural service mindset.
• The physical stamina to handle an active role involving indoor and outdoor work, linen deliveries and seasonal manual snow removal.
• The ability to lift up to 40lbs and work outdoors in varying weather conditions.
• Confidence using smartphones and tablets for work orders, inspections and communication.
• A valid Class 5 BC Driver’s License in good standing.
• Previous experience in property maintenance, facilities, hospitality or a related trade is an asset, but a proactive attitude and willingness to learn are just as important.
• Reliability, accountability and a strong sense of responsibility.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.
  
  

Additional Information

The Practical Details:

• Employment: Full-time, year-round (40 hours per week).
• Starting Wage: $26/hr
• Schedule: Monday to Friday, with a mix of morning and evening shifts.
• Start date: Immediate start.
• Housing: Candidates must have secured accommodation within the Sea to Sky area.
• Transportation: A personal vehicle is recommended due to our slopeside location, which is not serviced by a transit route.
• Work eligibility: Applicants must have current Canadian work authorisation and a valid BC Driver’s License.
  
  

What’s in It for You?

• An incredible place to work: Work at our stunning slopeside property with true ski-in/ski-out access. For those who love the mountains, you can even ski or snowboard to work! With Whistler’s world-class outdoor playground right outside the door, it’s a pretty special place to spend your working day.
• A great team culture: Join a close-knit team that values collaboration, initiative and opportunities to connect.
• Exceptional colleague benefits: Enjoy exclusive travel and lifestyle perks, including discounted stays at Fairmont and Raffles properties worldwide, complimentary upgrades, extended stays, daily complimentary breakfast when staying at Fairmont hotels, and special dining and wellness discounts.
• Health & wellness coverage: Full-time colleagues and their families enjoy an excellent extended health and wellness benefits package.
• Learning and development: Build new skills through training opportunities, including First Aid and pool certification.
• Room to grow: Develop your talents and explore career opportunities both at the property and across the wider Accor network.
• Year-round stability: Enjoy stable, full-time employment at one of Whistler’s premier residential properties.
  
  

Is This Role for You?

If you like variety, enjoy being on the move and take pride in making things work smoothly, you’ll feel right at home here. You might be helping an Owner with a household issue one moment, preparing a residence for an arrival the next, and heading outdoors to tackle a seasonal task later in the day.

It’s a role for someone who enjoys practical work, takes pride in a job well done and understands that the little things often make the biggest difference. Most importantly, you’ll be helping create the kind of experience that makes our Owners and their Guests look forward to returning to Fairmont Heritage Place.

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:

We celebrate our differences. We support each other and we always stand together.

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:

We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.