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Added 18 mins ago
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Fairmont Hotels & Resorts

Server, Clockwork (Part-Time)

Toronto, ON, Canada

Pay: Starting Rate of Pay: $17.60 per hour.
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

The title and job type details differ. Check the full description.

Original job description

Company Description

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History

Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence

Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

To act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Royal York. Ensuring that all guests’ expectations have been exceeded. Overall dining experience is essential, therefore, you, the server, must have a thorough understanding of the operation, the menus, including the wine menu, a la carte menus and all other promotional menus in order to suggestively up sell benefiting the hotel, it’s shareholders and yourself.

To report to duty punctually, in full uniform in full uniform according to appearance and grooming standards
To consistently offer personal, friendly and efficient service, striving to exceed all guests' expectations
To clear all dishes, deliver meals and to present bills in a professional and discreet manner
To have full knowledge of the menu, dietary restrictions and beverage lists in your outlet. Knowledge of all menu items, their garnishes, contents and preparation methods is required as be prepared to answer any guest questions in a direct and concise way
To take corrective action when dealing with dissatisfied guests, as the main goal is to have the guest leave happy
To maintain teamwork and good work ethics with all guests (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience
To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
To understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurant
To understand each work section and all side duties that are be assigned to you
Attend pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
To fully understand and follow the hotel’s recycling program and procedures
Immediately report any accidents that happen (regarding a guest, a co-worker or yourself) to your manager
To express your concerns, suggestions or comments on how to improve the guests’ experience or ways to improve the operation as a whole
To understand how to operate all the equipment used in the outlet
To understand all other outlets, services and offices in the hotel (location, hours of operation and offerings)
Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met
Adhere to alcohol handling procedures and policies
Adhere to all LQA standards set for the department
Will work weekends, holidays and shift work as scheduled
Any other tasks as assigned

Qualifications

Previous work experience in a restaurant/food and beverage setting
Excellent interpersonal skills and a team player attitude
Smart Serve training program certification
OTEC certificate an asset
Previous experience of working in an union environment preferred

Physical Aspects of Position include but are not limited to the following:

Constant standing and walking throughout shift
Frequent lifting and carrying up to 50 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps

Additional Information

What’s in it for you?

Starting Rate of Pay: $17.60 per hour. You will receive a wage increase following six months of compensated service, as per the collective agreement.
Free Meals: Healthy meals on us every shift.
Travel Discounts: Sweet deals at Accor hotels worldwide.
Dry Cleaning: Free dry-cleaning for your work gear.
Skill Up: Custom learning programs to boost your talents.
Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.

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More about this job

Responsibilities

Provide attentive, professional restaurant service, including taking orders, delivering meals, clearing dishes, presenting bills, and recommending menu items to enhance the guest experience. Maintain detailed knowledge of menus and service procedures, handle guest concerns, follow hotel safety and hygiene standards, and support coworkers and restaurant operations.

Requirements

Previous experience in a restaurant or food and beverage setting and strong interpersonal and teamwork skills are required. Smart Serve certification is required; an OTEC certificate is an asset, and experience in a union environment is preferred.

Skills

Guest Service
Food And Beverage Service
Menu Knowledge
Wine Knowledge
Suggestive Selling
Interpersonal Skills
Teamwork
Handling Guest Complaints
Cash Handling
Reservation Taking
Table Setting
Food Safety And Hygiene
Alcohol Service
Communication

Benefits

Free Meals
Travel Discounts
Free Dry Cleaning
Custom Learning Programs
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Restaurant Service
Food And Beverage
Guest Experience
Menu Knowledge
Wine Menu
A La Carte Menus
Suggestive Selling
Smart Serve Certification
OTEC Certificate
Cash Transactions
Reservations
Table Setting
Guest Relations
Teamwork
Hotel Operations
Food Safety
Hygiene Standards
Alcohol Handling
LQA Standards
Recycling
Union Environment
Shift Work

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