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Added 4 mins ago
AI
Site Manager
American Iron & Metal (AIM)
Matane, QC
- Full-time
Develop and maintain a customer service culture by building a team focused on meeting local customer needs;
Added 4 mins ago
L
Field Service Technician
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- Full-time
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MC
Senior Wealth Advisor | Financial Planner (Full-time)
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- $77,080 to $128,466.67 CAD / year
- Full-time
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Added 5 mins ago
FC
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- Part-time
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Added 5 mins ago
LH
Job Title Program Resource Worker
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Added 5 mins ago
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- Full-time
…fast‑paced retail environment. In this role, you play a key part in keeping the store running smoothly by unloading trailers, processing merchandise, and moving pallets to the sales floor,…
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(CAN) Stock Unloader Associate
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- Full-time
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Added 5 mins ago
FC
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Added 5 mins ago
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Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
Added 5 mins ago
WC
(CAN) Dairy Frozen Associate
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- Full-time
…paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a clean, organized, and well zoned Dairy/Frozen department, and…
Added 5 mins ago
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Added 5 mins ago
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Added 5 mins ago
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- Full-time
…paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, keeping the grocery area clean, organized, and well zoned, and supporting stocking…
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Added 5 mins ago
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Added 5 mins ago
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Added 5 mins ago
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Added 5 mins ago
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- Temporary
…be found in over 90% of Canadian refrigerators in any given time. As part of Lactalis Group, the world’s leading dairy company, we remain focused on innovation and quality and are seeking…

Fairmont Hotels & Resorts

Spa Concierge

Lake Louise, AB, Canada

Pay Rate: $20.63/hour · Full-time

Apply on LinkedIn About employer

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Job details

Pay: Pay Rate: $20.63/hour
Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

At Fairmont Spa, we are dedicated to creating memorable wellness experiences through personalized service, genuine care, and attention to every detail. We are seeking a passionate, enthusiastic, and guest-focused Spa Receptionist to join our dynamic Spa team. As the first and last point of contact for our guests, you will play an essential role in delivering exceptional service, creating a warm and welcoming atmosphere, and ensuring seamless daily spa operations. This is a versatile position that combines Spa Reception responsibilities with Spa Attendant support during quieter operational periods, providing an opportunity to contribute to all aspects of the guest experience.

Position Type: Permanent

Pay Rate: $20.63/hour

Start Date: December 2026

Job Duties:

Guest Experience & Spa Reception

Warmly welcome guests and create a personalized, luxurious, and memorable spa experience.
Follow the LQA standards by creating memorable and Emotional connection with every guest.
Manage spa reservations, appointments, cancellations, and guest inquiries efficiently and professionally.
Provide detailed information about spa treatments, wellness experiences, products, and special promotions.
Assist guests in selecting treatments based on their individual preferences and wellness needs.
Handle incoming telephone calls, emails, and reservation requests promptly.
Process guest payments, and transactions accurately while following established cash-handling procedures.
Maintain accurate guest profiles, preferences, and booking information.
Coordinate with Spa Therapists and Spa Leadership to ensure smooth appointment scheduling and efficient daily operations.
Proactively recommend spa treatments, enhancements, and retail products to maximize guest satisfaction and revenue opportunities.
Handle guest concerns with professionalism, empathy, and a solution-oriented approach.
Maintain a professional, organized, and welcoming reception environment at all times

Spa Attendant & Operational Support

During periods of lower reception activity, the Spa Receptionist will actively assist with Spa Attendant responsibilities to support the team and maintain the highest standards of cleanliness, presentation, and guest comfort.

Responsibilities include:

Assist with preparing and resetting treatment rooms between appointments, as directed by Spa Leadership.
Ensure treatment rooms are beautifully presented, clean, organized, and ready to welcome guests.
Replenish treatment room supplies, amenities, linens, and guest essentials.
Assist with collecting, folding, organizing, and restocking clean spa linens and towels.
Maintain cleanliness and presentation of the reception area, retail displays, waiting areas, and other designated spa spaces.
Support the preparation of guest amenities, refreshments, and personalized spa touches.
Monitor and replenish retail displays, testers, and promotional materials.
Assist with maintaining organized storage areas and professional product supplies.
Follow established hygiene, sanitation, and health and safety procedures.
Support Spa Therapists and Spa Leadership with additional operational tasks as required.

Teamwork & Operational Excellence

Work collaboratively with Spa Therapists, Spa Leadership, and other hotel departments to ensure a seamless guest journey.
Demonstrate flexibility by supporting both reception and attendant duties according to operational priorities.
Participate in spa training, product knowledge sessions, and departmental meetings.
Maintain a strong understanding of Fairmont service standards and spa operating procedures.
Actively contribute to achieving departmental goals, including guest satisfaction, retail sales, treatment bookings, and overall operational efficiency.
Demonstrate a positive attitude, strong teamwork, and a willingness to assist colleagues whenever needed.

Qualifications

Previous experience in a luxury spa, hotel reception, wellness centre, or hospitality environment is preferred.
Passion for wellness, luxury hospitality, and delivering exceptional guest experiences.
Excellent communication, interpersonal, and organizational skills.
Strong attention to detail and the ability to multitask in a fast-paced environment.
Confidence in promoting spa treatments, retail products, and wellness experiences.
Previous experience with spa booking systems or point-of-sale systems is an asset.
Ability to work independently while contributing positively to a team environment.
Flexibility and willingness to assist with operational and Spa Attendant duties.
Ability to perform physical tasks associated with Spa Attendant responsibilities, including standing, walking, organizing supplies, and handling linens, with reasonable accommodation where required.
Availability to work flexible schedules, including weekends and holidays.
A professional appearance, warm personality, and genuine passion for guest service.

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

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More about this job

Responsibilities

Welcome spa guests and manage reservations, inquiries, payments, and treatment recommendations while coordinating schedules with therapists and spa leadership. Support attendant operations by preparing treatment rooms, replenishing supplies and linens, maintaining clean and welcoming spaces, and contributing to team and departmental goals.

Requirements

Previous experience in a luxury spa, hotel reception, wellness center, or hospitality setting is preferred, along with a passion for wellness and guest service. Strong communication, organization, attention to detail, sales confidence, flexibility, and availability for weekends, holidays, and other shifts are expected; spa booking or point-of-sale system experience is an asset.

Skills

Guest Service
Spa Reception
Reservation Management
Appointment Scheduling
Communication
Interpersonal Skills
Organization
Multitasking
Attention To Detail
Sales And Product Promotion
Payment Processing
Cash Handling
Guest Concern Resolution
Teamwork
Spa Operations
Hygiene And Sanitation

Benefits

Subsidized On-Site Staff Accommodation
Complimentary Meal Per Shift
Medical Insurance
Vision Insurance
Dental Insurance
Mental Health Benefits
Orthodontic Benefits
Fertility Drug Coverage
Gender Affirmation Coverage
Defined Contribution Pension Plan With Employer Matching
Employee Travel Discounts
Discounted Resort Room Rates
Discounts On Food And Beverage

Visa sponsorship

Not detected in the job text

Keywords

Spa Reception
Spa Attendant
Luxury Hospitality
Guest Experience
Wellness
Spa Reservations
Appointment Scheduling
Guest Profiles
Spa Treatments
Retail Products
Treatment Room Preparation
Linens And Towels
Guest Amenities
Retail Displays
Payment Processing
Cash Handling
Point-Of-Sale Systems
Spa Booking Systems
Hygiene
Sanitation
Health And Safety
LQA Standards
Guest Concern Resolution
Revenue Opportunities
Flexible Scheduling

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Jobs in Canada